CarSquad

CarSquad responded

Dear Kiarakeith16, Hearing that you had a 5-STAR car buying experience with us and found Umer to be amazing is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear Trufflehunter, Thank you so much for taking the time to write a review and rate your experience with our team at CarSquad. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new CarSquad Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.carsquad.com for more details. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear sierratynes, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed an awesome car buying experience with Randy, Javier and the team, and hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you, in any way we can, to enjoy your new ride! Thank you for your business and for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Jad, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Madison helped you find your dream car! Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Mauricio, Thank you so much for your 4-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Alexis. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Phkwon5, We just wanted to let you know how much you are appreciated, by Car Squad, for your review. We realize the time and effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear you found our sales team to be kind and reasonable. That is what we love to hear! We hope you felt like part of the family during your visit. However, we are troubled to hear that some screws were missing and the windshield was broken. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and determine what we need to do to help you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or email them at customerservice@carsquad.com. We value you as a customer and we appreciate your business. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Jordan, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Randy. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear Judyrider2013, Thank you so much for taking the time to write a review and rate your experience with Theo at CarSquad. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new CarSquad Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.carsquad.com for more details. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear riveradiegopct, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with our team. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear yasiralfuraty80, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with Haider at CarSquad. Thank you for your business and for choosing CarSquad as your used car destination! Your CarSquad Customer Service Team: Al