CarMax

Evan Limming did an excellent job. Issues and miscommunication with Carmax's finance department required multiple trips back and forth to our bank. The finance department was very unpr Issues and miscommunication with Carmax's finance department required multiple trips back and forth to our bank. The finance department was very unprofessional and unorganized. Carmax's motto is supposed to be a very simple and short process on buying their vehicles. It toke us 6 hours to purchase our 4Runner! Very disappointing experience! More

Excellent experience all around. I'm very happy with my vehicle. There were a few small hiccups but the staff I worked with went above and beyond to make sure I was a satisfied custo I'm very happy with my vehicle. There were a few small hiccups but the staff I worked with went above and beyond to make sure I was a satisfied customer. I highly recommend shopping here for your next vehicle. Thank you: Faby in sales, Ron the manager and Alex in service. More

I pretty much had everything figured out. But the process from beginning to end was easy and simple. But the process from beginning to end was easy and simple. More

COMING FROM OUT OF TOWN, IN NEED OF VECHICAL TO MEET ELDERLY MOTHER'S MOBILITY ISSUES AND MY BUDGET. TRIED SEVERAL DEALERSHIPS FIRST, BUT THEY COULD NOT MEET OUR NEEDS. DEB AT CAR MAX WORKED HARD TO GET ELDERLY MOTHER'S MOBILITY ISSUES AND MY BUDGET. TRIED SEVERAL DEALERSHIPS FIRST, BUT THEY COULD NOT MEET OUR NEEDS. DEB AT CAR MAX WORKED HARD TO GET US THE CAR WE NEEDED. EXTERMELY SATIFIED WITH THE CAR AND THE SERVICE. NEXT TIME I WILL GO TO CARMAX FIRST. More

Thanks for your outstanding service. As of today I have not received my plate from the state. Please check on this for me. As of today I have not received my plate from the state. Please check on this for me. More

The people who directly helped me with the car trade-in/Sale of new car were excellent. Also, people in general on the floor were very helpful. The only problem is the business office which obvi trade-in/Sale of new car were excellent. Also, people in general on the floor were very helpful. The only problem is the business office which obviously had a lot of down time, people visibly visiting with each other, eating, having a good time while I had to wait an hour for documents to be prepared and copied. Then, in followup, I emailed and called a total of 4 times after the sale to have a registration question answered. I love my new car and can recommend CarMax as a place to buy cars, but they need to work on quality customer service instead of parties in the business office. More

We’re going to register my car. Failed to do so, did not contact me. Failed to do so, did not contact me. More

This place was horrible had me there 8 hrs to buy a car I had paid to ship and already been pre approved threw my bank to buy in the middle of signing to by paper was wrong took hrs to fix it well waiting th had paid to ship and already been pre approved threw my bank to buy in the middle of signing to by paper was wrong took hrs to fix it well waiting the guy helping me sign went home didn’t tell anyone had me wait another almost 2 hrs before anyone realized he went home this was a horrible experience and to top it off in the heat the car smells like rotten something More

Really great experience. Our salesperson, Tyler, was so pleasant to work with and very skilled at his job. Great car as well. Our salesperson, Tyler, was so pleasant to work with and very skilled at his job. Great car as well. More

Whole process was great. My sales advisor Sarah made sure to keep me aware of status, made sure I had all my paperwork ready before the car was ready, so come arrival time th My sales advisor Sarah made sure to keep me aware of status, made sure I had all my paperwork ready before the car was ready, so come arrival time the test drive and paperwork were done in barely even an hour. Sarah was awesome, so was the business office. More