Caposio Buick GMC

This place was much better when it was Greiner GMC. It’s gone downhill since. I’m not sure the cashiers name but she was also extremely unprofessional. I bought a brand new 2021 Yukon AT4 2 and a hal It’s gone downhill since. I’m not sure the cashiers name but she was also extremely unprofessional. I bought a brand new 2021 Yukon AT4 2 and a half years ago and paid for the maintenance package as well so I would never have to pay for oil changes and tire rotations in the future. I explain this every time I drop my truck off for service and I still get a bill at the end every single time. I always have to explain it again to the cashier so they don’t charge me. This time the lady working had attitude. She said I owed $66 and I explained no I do not I have a prepaid maintenance plan. She looked at me like I was lying so I said “it should be in your system” in which she rudely replied “it should be?” Extremely unprofessional. Yes you know what, it should be in your system. I don’t have your computer and I don’t know what’s in your system. Honestly I shouldn’t have to explain this every single time I come in. So YES IT SHOULD BE IN YOUR SYSTEM. I don’t understand why I get a bill every single time and even if I tell you at the time of drop off that I have the service plan, I ALWAYS receive a bill at the end and have to explain myself again. Why even offer this stupid plan if it’s going to be such a hassle for you and your customers? If I could take my truck anywhere else to get serviced I would. Then on top of it now I’m receiving emails from you saying that your records show I missed my service appointment?! Your guys records and system completely suck. Unfortunately this is my only option up here. It’s too bad Greiner sold this dealership. More

Rediagnosed real problem saving thousands of dollars. Josh was very helpful throughout the process and the car is fully operational again. Great job. Josh was very helpful throughout the process and the car is fully operational again. Great job. More

Josh was Amazing! He took great care of my truck and got everything I needed done in a Timely matter. I Highly recommend Caposio Buick for your Service needs! He took great care of my truck and got everything I needed done in a Timely matter. I Highly recommend Caposio Buick for your Service needs! More

Filed a complaint with the Bureau of Automotive Repair this morning. That's how I rate the service department at Caposio. There isn't enough space to properly reflect my disappointment with a company th this morning. That's how I rate the service department at Caposio. There isn't enough space to properly reflect my disappointment with a company that I've done business with for over 15 years. More

Excellent service. This is our third car with this dealership. Mohamad is the best. Will definitely buy our next car here. This is our third car with this dealership. Mohamad is the best. Will definitely buy our next car here. More

Tony and the guys at Caposio were very helpful and worked with me to get a deal done. with me to get a deal done. More

It was good. Sal went above and beyond to help us out. Without Sal there would have not been a deal. Sal was very professional he was not pushie and gave us our s Sal went above and beyond to help us out. Without Sal there would have not been a deal. Sal was very professional he was not pushie and gave us our space. Sal showed me some of the features on the truck I could see he knew what he was doing. Can't say enough on how happy we were that Sal did everything he could so we could drive out with a new truck and happy with his service. If was to go and buy another vehicle I want Sal to be my sales person. More

Great Customer Service not so great wait time. . I had an appointment at 8:30 and they let me know once I was there it would be a 2 hour wait. Ended up waiting 2.5 hours. They said there was peopl . I had an appointment at 8:30 and they let me know once I was there it would be a 2 hour wait. Ended up waiting 2.5 hours. They said there was people ahead of me. But an oil change should take about an hour. Especially since I had an appointment. More

It was easy working with Jose, he was very helpful and patient with us. For us the truck we wanted at a great price. We will definitely be working with him in the future. patient with us. For us the truck we wanted at a great price. We will definitely be working with him in the future. More

Took truck in for service and they left truck dirty with stains and sticky stuff on floor mats. stains and sticky stuff on floor mats. More