Capitol Toyota

General Approach to service section is a big hassle. Badly miss the courtesy car wash but inside vacuuming to be introduced. Shuttle service was very good. Approach to service section is a big hassle. Badly miss the courtesy car wash but inside vacuuming to be introduced. Shuttle service was very good. More

Customer service could be friendlier Arriving to my appointment I didn’t even get offered water to both me or my family. I had asked for a quote online and wanted to go in and check out t Arriving to my appointment I didn’t even get offered water to both me or my family. I had asked for a quote online and wanted to go in and check out the car. I walked in and got sat down to basically purchase the car when all I wanted was to test drive it. The overall vibe of the dealership was not inviting. I ended up purchasing the car, but even the finance department was discouraging. I’ve had better experiences elsewhere that were not Toyota. It’s awesome that Toyota sells at least 30 cars a month, but don’t let that get to your heads. For future car purchases I will not be going to Capitol Toyota. More

Great Service Service was great from start to finish including shuttle service. Service was done professionally and friendly. Explained service to be provided and Service was great from start to finish including shuttle service. Service was done professionally and friendly. Explained service to be provided and answered questions expertly More

David was available when I needed him David always took care of my expectations and worked quickly. Gave me a rental car for a few days but was just not able to find a solution that worked David always took care of my expectations and worked quickly. Gave me a rental car for a few days but was just not able to find a solution that worked for my 14 year old Avalon. I'd definitely return to him by name. More

Terrific Service Have always had a very good experience when bringing our vehicle to Capitol Toyota. Our service advisor, Jose Villa, did a great job of keeping us in Have always had a very good experience when bringing our vehicle to Capitol Toyota. Our service advisor, Jose Villa, did a great job of keeping us informed on the status of our service. More

Toyota Camry oil change and maintenance Great service and a great experience like usual. Even without making an appointment, the service was completed expeditiously and I was able to get in Great service and a great experience like usual. Even without making an appointment, the service was completed expeditiously and I was able to get in and out fairly quickly. More

The wait seemed too long. I had a 0800 appointment for a routine 10,000 (total miles on odometer) service. Everyone was pleasant, courteous, and responsive. Paul was great at I had a 0800 appointment for a routine 10,000 (total miles on odometer) service. Everyone was pleasant, courteous, and responsive. Paul was great at answering & getting my questions answered. The routine service consists of oil & filter change; tire rotation; my additional question consisted of whether there were any new software updates, including the navigation chip. As it turned out, my navigation chip was outdated, but the parts department doesn't stock this part and it would cost $300 for the part. A new version was possibly expected by September even though my present chip was dated 5/2016. I say "possibly expected" as the Parts Dept. said update doesn't necessarily come out each year. $300 is just too much for a navigation update chip. I found on Amazon, these chips can be bought for ~$125. The average to low rating overall is this service took until ~1100 to get done and I waited onsite the entire time. The entire dealership is being renovated and perhaps there will be a more comfortable waiting area by the end of 2018, which would have made my 3 hour wait more pleasant. More

Engine light Paul was really friendly. He followed up with me promptly. i have been going to Capital Toyota since I could remember. Highly recommended this place Paul was really friendly. He followed up with me promptly. i have been going to Capital Toyota since I could remember. Highly recommended this place More

Service Everything was quick and simple. Freddy was friendly and explained everything to me and made sure I understood everything. I’ve always only taken my c Everything was quick and simple. Freddy was friendly and explained everything to me and made sure I understood everything. I’ve always only taken my car to be serviced with Toyota and I will continue to do so. More

Great experience because of Jay Nomura. Jay Nomura is a great advisor. The only concern is because of the The only concern is that because of limited service capacity, I had to come back t Jay Nomura is a great advisor. The only concern is because of the The only concern is that because of limited service capacity, I had to come back the following day, instead getting my car the same day. The shuttle drivers are very helpful More