Capitol Subaru

Scandalous and Greedy Employees Your employees try to bleed customers dry and when they realize we are not going to purchase all the extras they kill the deal. On May 28th, I spent Your employees try to bleed customers dry and when they realize we are not going to purchase all the extras they kill the deal. On May 28th, I spent several hours trying to purchase a new vehicle. the salesman (CASEY) would not shave $200 off the price to fit our budget, but we went to a different dealership (royal moore) on the same day we were able to save almost $2,000 for the exact same vehicle, brand new. We purchase the same vehicle from Royal Moore for $1,800 less then Capital Subaru's final offer so I guess I am grateful that your salesmen are so inept. The same day, Duane Beaty contacted me to apologize and gave me a free oil change. Yesterday (June 8th) I decided to give your dealership a 2nd chance for a used vehicle. Once again, they became extremely agitated when I refused to spend an extra $2,500 on all your extras. The salesman (MATTHEW) told us the vehicle came with a warranty, but in the final stages of the sale he said he made a mistake and no warranty was offered. It was clear, they pulled the warranty and killed the deal because we refused to buy all the extras, and they also would not give us anything for our trade in....not even $50. I know its an old vehicle but come on, not even $50. VERY SCANDALOUS!! More

Amazing Customer Service Employees are very knowledgeable and went above and beyond to make sure we were taken care of and all of our needs/wants were met. Employees are very knowledgeable and went above and beyond to make sure we were taken care of and all of our needs/wants were met. More

Ascent We really appreciated John Mendrin and Chris Craig’s assistance in buying our new car. We were not sure exactly what we wanted and tried various type We really appreciated John Mendrin and Chris Craig’s assistance in buying our new car. We were not sure exactly what we wanted and tried various types and models of cars. John’s thoroughness of explaining the Ascents many safety features was a deciding factor in our purchase. We really enjoyed our test drive with John for the simple fact that he took us out on many different types of roads and we were able to really get to know how the car handled. Chris’s job in wrapping up the sale went very smoothly. We both appreciated that Capital gives back to the community and made buying our car a win win situation. Mike and Chris Braet. More

Great experience! My sales rep was John Mendrin, he did a fabulous job showing me all the bells and whistles and ensuring I picked the right car for me. He’s reached ou My sales rep was John Mendrin, he did a fabulous job showing me all the bells and whistles and ensuring I picked the right car for me. He’s reached out by phone and email and even sent me a video chat. Way above and beyond what I’ve experienced in the past. More

An excellent auto buying experience John Mendrin was very helpful and assisted us with all of our questions. We would definitely purchase our next vehicle from John. All the staff at C John Mendrin was very helpful and assisted us with all of our questions. We would definitely purchase our next vehicle from John. All the staff at Capitol Subaru was kind, professional and courteous. More

Just what I needed I have been looking for an AWD vehicle for over a year now and the Outback was the last one I wanted to test drive. John Mendrin met me outside the do I have been looking for an AWD vehicle for over a year now and the Outback was the last one I wanted to test drive. John Mendrin met me outside the door at Capitol Subaru and I told him what I was looking for and he led me right to the car with all the features I wanted. He took a lot of time explaining everything on the car and was very thorough. He went above and beyond to see that I was taken care of and has followed up with me several times after I purchased it. The transaction was smooth and efficient. I would highly recommend Capitol Subaru and John is your go to salesman. More

Great car buying experience We purchased a new Subaru Outback at Capitol Subaru two weeks ago. We worked with two sales reps, Kenneth Heard and Andrew Davis. They were knowledge We purchased a new Subaru Outback at Capitol Subaru two weeks ago. We worked with two sales reps, Kenneth Heard and Andrew Davis. They were knowledgeable and satisfactorily answered all the questions that we put to them. It was a pleasure working with them and the business staff that handled the paperwork. The entire purchase process went smoothly WITHOUT the typical pressure one finds in the auto sales business. We thoroughly recommend Capitol Subaru and these individuals. More

Worst experience ever Wasted 4 hours getting the run around. Rude manager couldn't keep his lies straight. So they room longer lease Subarus and if you buy on the weekend y Wasted 4 hours getting the run around. Rude manager couldn't keep his lies straight. So they room longer lease Subarus and if you buy on the weekend you can't take it home until Monday. Never going back. More

Great experience My journey with Capital Subaru was seamless. Subaru was my #1 choice. From the first contact with Chris I felt welcome and genuinely cared about. I wa My journey with Capital Subaru was seamless. Subaru was my #1 choice. From the first contact with Chris I felt welcome and genuinely cared about. I was introduced to Kenneth, I was undecided which SUV model was the best fit for my lifestyle. Kenneth was so knowledgeable, kind, and caring I knew I was in good hands. He spent many hours that rainy day helping me choose the perfect vehicle. He went the extra mile to make sure my purchase was the vision of the vehicle I had dreamed of. From the beginning of the journey to the end the transparency, genuine honesty, and thoughtfulness was so refreshing. Kudos to everyone involved with the Capital Subaru for the best vehicle purchase I have ever had. I love my new Outback!! Marilyn E More

Had a Great Time Buying a Car! I would like to share that I really enjoyed my car buying experience! My salesman, Dan Penick, was great! He spent all the time I needed, to find th I would like to share that I really enjoyed my car buying experience! My salesman, Dan Penick, was great! He spent all the time I needed, to find the right vehicle for me! He is a ball of energy! What I liked most is that he was honest, helpful, and "real!" I will definitely buy my next car from him and will recommend him. Good job hiring "real" people to sell your great cars! More