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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
475 Reviews
Call Service Center (423) 892-0661

475 Reviews of Capital Toyota, Inc. - Service Center

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June 17, 2024

They always very fast and professional. Staff very attentive and curious. Always helping which ever way they can More

by laracuente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you've consistently experienced fast and professional service with us. Our staff takes great pride in being attentive and courteous, and it's wonderful to know that their efforts to assist you have made a positive impact. We truly appreciate your feedback and your continued trust in Capital Toyota. If there’s ever anything more we can do for you, please don't hesitate to let us know.

June 06, 2024

The work was good but after replacing the windshield it was returned dirty and had handprints all over on the hood, roof, and front doors. More

by kevin.stenger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Capital Toyota, Inc. responded

Thank you for bringing this to our attention, Kevin. While we're pleased to hear that the work on your windshield met your expectations, we're truly sorry for the condition in which your vehicle was returned. This is not reflective of the standards we hold at Capital Toyota. We will address this with our team immediately to ensure it doesn't happen again. Please contact us directly so we can make this right for you. Your satisfaction is our priority, and we appreciate your understanding.

June 05, 2024

We always have a great experience at the service department. Everyone is always so nice and they explain everything to me. More

by sdpslions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Foster
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Jun 05, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you always have a great experience with our service department. Our team works hard to ensure that every visit is pleasant and informative, and it's wonderful to know that their efforts are appreciated. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!

June 04, 2024

Competent staff, very knowlegable and helpful. Cudos to Chris Smith and Marty Woody. Service department is outstanding. More

by erpd519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Blevins
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Jun 05, 2024 -

Capital Toyota, Inc. responded

Thank you for the fantastic feedback! We’re delighted to hear that you found our staff knowledgeable and helpful. Kudos to Chris Smith and Marty Woody for making such a positive impact. Our service department strives to provide outstanding service, and it's wonderful to know we succeeded in your case. We appreciate your support and look forward to serving you again!

June 03, 2024

Always professional and helpful. AJ was polite and prompt in getting us checked in and taken care of. Thank you!! More

by Kiera Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're delighted to hear that AJ provided you with professional and prompt service. Our team at Capital Toyota is dedicated to ensuring every visit is a positive experience. We appreciate your feedback and look forward to serving you again soon!

June 01, 2024

They were polite and efficient. They communicated with me and aervice was done is a speedy manner More

by October
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We're glad to hear that our team was polite, efficient, and kept you informed throughout the process. Providing speedy and reliable service is our goal. We appreciate your support and look forward to serving you again in the future!

June 01, 2024

I was told I might be up to 3 hours for my oil change and recall notice, I was in and out in 45 min! Fast, expedient and friendly! More

by oconnor.debbie1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We're thrilled to hear that we exceeded your expectations with a quick and efficient service. Our team at Capital Toyota is dedicated to providing fast, friendly, and reliable service. We appreciate your kind words and look forward to serving you again in the future!

May 30, 2024

They were easy to both make an appointment with and to get the maintenance work done quickly. Only concern is that it is expensive. I had a transmission flush and an antifreeze flush done. More

by cjarman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We're glad to hear that scheduling an appointment and completing the maintenance work was easy for you. However, we understand your concern about the cost. Our aim is to provide quality service that ensures the longevity and performance of your vehicle. We appreciate your business and value your feedback. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

May 29, 2024

My first trip to have a recall repair was fast, convenient and had friendly; helpful service. I will be using this facility in the future. More

by Fatjackson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman that brought my car to me was also helpful & polite.
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May 29, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your first trip for a recall repair was fast, convenient, and met with friendly and helpful service. Our team strives to provide exceptional service to all our customers, and it's wonderful to know that we succeeded during your visit. We look forward to assisting you with any future needs and ensuring each experience is just as pleasant. Thanks again for choosing Capital Toyota!

May 28, 2024

Excellent service. Easy to schedule and very short time waiting at dealership. Comfortable waiting room with complimentary coffee. More

by teiselstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're delighted to hear that you found it easy to schedule your appointment and had a short wait time at our dealership. It's great to know you enjoyed our comfortable waiting room and complimentary coffee. Providing a pleasant and efficient service experience is our priority, and your feedback is truly appreciated. We look forward to serving you again in the future!

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