Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for sharing your feedback, Jay. We sincerely apologize for the negative experience you've had, and we want to assure you that we take your concerns very seriously. Our goal is to provide every guest with a positive, respectful, and helpful experience, and we are sorry we fell short in this instance. We will address this internally to ensure that all of our customers feel valued and appreciated. If you’re open to it, we’d love the opportunity to speak with you further and ensure your next visit is a much better one. Please feel free to reach out to me directly ask for Marty Woody. Thank you for bringing this to our attention, and we hope to restore your trust in us.

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We're delighted to hear that you found our dealership well-maintained and that our sales and service staff provided professional, polite, and helpful service. At Capital Toyota, we strive to create the best experience for our customers, and it's wonderful to know we hit the mark for you. If you ever need anything, we're always here to help. We truly appreciate your support and look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that we could take care of the issue promptly and provide you with a rental car while we worked on your vehicle. Keeping our customers informed and ensuring their peace of mind is always our priority. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Capital Toyota, and safe travels!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that Brody provided you with such excellent customer care. He truly is a wonderful asset to our team, and we’ll be sure to share your amazing feedback with him. If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 20 years! We're thrilled to hear that your recent visit was quick and enjoyable, and it’s great to know our parts department has been able to serve you so well over the years. We truly value your support and look forward to providing you with excellent service for many more years to come. If you ever need anything, don’t hesitate to reach out. Thank you for choosing Capital Toyota! 😊

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that the communication was clear and efficient. It’s fantastic to know that your first visit to Capital Toyota for service was excellent! We truly appreciate your trust in us and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out. Safe travels!

Capital Toyota, Inc. responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our service staff, and that you felt comfortable throughout the process. Our team strives to provide a pressure-free environment and excellent service, so your feedback means a lot to us. If you need anything in the future, we’re always here to help. Have a great day!

Capital Toyota, Inc. responded

Thank you for your positive feedback! We’re so glad you loved the pickup and return service and that our team took great care of your car. Our goal is to make your experience as convenient and pleasant as possible. If you need anything else, we’re always here to help!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently find our service fast and friendly. It’s our goal to provide quick and efficient care for all our customers, and we’re delighted that we’re meeting your expectations. We look forward to serving you again soon!

Capital Toyota, Inc. responded

Hi Deborah, Thank you for your kind words! We’re delighted to hear that our team was able to complete the job quickly and that you had a pleasant experience with us. Your satisfaction is our priority, and we’re grateful for your appreciation. If you need any further assistance or have more feedback, please don’t hesitate to reach out. We look forward to serving you again!