Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
475 Reviews
Call Service Center (423) 892-0661

475 Reviews of Capital Toyota, Inc. - Service Center

Sort by
February 20, 2025

Went in at 10 am for recalled fuel pump swap. They were done in an hour and a half. I appreciated the urgency. More

by milledgeman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 12, 2025

Great Service in and out quickly,adviser let us know what was going on ,will definitely return More

by Denali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're glad to hear that you had a quick and smooth service visit. Our team always strives to keep our customers informed and provide a seamless experience. We look forward to seeing you again next time!

February 05, 2025

Great dealership and extremely easy to get an appointment to get an oil change. Best place in the Chattanooga area to go More

by disneynut1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're so glad to hear that scheduling your oil change was easy and that you consider us the best in Chattanooga! Providing convenient and top-notch service is always our goal. We appreciate your support and look forward to serving you again!

February 04, 2025

Courteous, knowledgeable, timely. Easy to set service appointment and quick input and completion of 10k service. More

by Bear
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
Report | Print
Feb 06, 2025 -

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're so glad to hear that our team provided courteous, knowledgeable, and timely service for your 10K maintenance. Making the process easy and efficient is what we strive for! We appreciate your support and look forward to serving you again in the future.

January 25, 2025

Great service accomplished quickly, the staff is very friendly and answers all of my questions promptly More

by Dsjenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delmas Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're so glad to hear that you received quick service and that our friendly team was able to answer all your questions. We strive to provide top-notch service with a personal touch, and we appreciate your support! We look forward to assisting you again soon!

January 17, 2025

Incredible Empoyees and top notch service! I don’t even consider a different dealership due to the quality of the Service Department. More

by Bonnie Blalock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Capital Toyota, Inc. responded

Thank you Bonnie, so much for your kind words and loyalty to Capital Toyota! We’re thrilled to hear that our incredible employees and top-notch service have made such a positive impression on you. Your trust and confidence in our Service Department mean the world to us, and we’re honored to be your go-to dealership. If there’s ever anything you need, please don’t hesitate to reach out. We look forward to continuing to provide you with the exceptional service you deserve!

January 15, 2025

The team was perfect! Brody got me in and out before they closed. Awesome experience! More

by Go blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Capital Toyota, Inc. responded

Thank you for your amazing review! We’re thrilled to hear that Brody and the team provided you with such a seamless experience and got you in and out in no time. Providing quick and efficient service while making sure every customer feels valued is always our goal. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you need anything in the future, please don’t hesitate to reach out!

January 09, 2025

Service was quick and easy. Its nice being able to schedule online and pick a convenient time. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re so glad to hear that your service experience was quick and easy. We’re also happy that our online scheduling made it convenient for you to choose a time that worked best. We appreciate your support and look forward to continuing to serve you in the future!

January 09, 2025

I'm sorry to have to write about a bad experience with Capital Toyota's service dept but I caution you to think twice about coming here. They were not honest with me about the cost of repair for my 2018 H More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonah Johnson
Report | Print
Jan 09, 2025 -

Capital Toyota, Inc. responded

Bob, Thank you for taking the time to share your feedback. We deeply regret that your experience with our service department was anything less than excellent. Diagnosing automotive issues can sometimes be a complex and evolving process, as symptoms may point to multiple potential causes. We strive to provide clear and accurate information, but we understand how frustrating it can be when multiple diagnoses are presented. We appreciate your patience during the time your Highlander was in our care, and we want to emphasize that our ultimate goal was to ensure your vehicle received the best possible attention. Refunding the cost of the initial diagnosis was the right thing to do, and we hope it reflects our commitment to fairness and transparency. We’re also grateful for your kind words about Jonah; we agree that he’s a valuable member of our team. Your feedback helps us improve, and we would welcome the opportunity to speak with you further to address any lingering concerns. Please feel free to contact our service manager directly at 423-892-0661 Thank you again for sharing your thoughts, and we hope you’ll give us the chance to provide a better experience in the future.

January 06, 2025

The quality of Toyota vehicles could not get me to buy another Toyota due to this dealerships terrible customer service. Hidden fees, confusing invoices. This is the least transparent and most shady deale More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jan 07, 2025 -

Capital Toyota, Inc. responded

We’re truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback. At Capital Toyota, we pride ourselves on delivering exceptional customer service, which is reflected in the many positive reviews and loyal customers who have trusted us for years. It’s clear, however, that we fell short in your case, and for that, we sincerely apologize. We understand how important transparency and trust are during both the sales and service processes, and your concerns about hidden fees and invoice confusion are not reflective of the high standards we aim to uphold. Please know that we take this feedback to heart and would like the chance to make things right. We invite you to reach out our General Manager at 423-892-0661 to discuss your experience further. Your trust means a great deal to us, and we’re committed to ensuring every customer, including you, feels valued and heard.

1
2
...
48