Capital Ford

LONG WAITS, was surprised when I received a bill for Lugnuts, it was a design error and should have been a recall. No one told me until I got the bill! Lugnuts, it was a design error and should have been a recall. No one told me until I got the bill! More

Don (salesman) has been absolutely amazing. He has gone above and beyond on every front! Because of his commitment to customer satisfaction, I will be recommending your dealership and him to an He has gone above and beyond on every front! Because of his commitment to customer satisfaction, I will be recommending your dealership and him to anyone that asks. More

All options on the vehicle were not reviewed as window sticker wasn’t on the vehicle thus we ended up buying a vehicle that doesn’t have the options we wanted. Called the next day to return the vehicle si sticker wasn’t on the vehicle thus we ended up buying a vehicle that doesn’t have the options we wanted. Called the next day to return the vehicle since nothing would have been filed. It’s been over a week and all I’ve gotten is their trying to work on a trade….guessing at this point my truck would be considered “used”. During the finance process my rate was quoted as 10.44% but when you see the finance manager playing with the percentage to get me to add on things and keep the payment the same is irritating. Doesn’t feel like an honest dealership. More

Great customer service. Paid attention to details of what I wanted. I felt comfortable with the experience. Paid attention to details of what I wanted. I felt comfortable with the experience. More

Solid timely work, with fair pricing and good communication throughout. I was referred by my mechanic. communication throughout. I was referred by my mechanic. More

Confusion on appointment being made and who I spoke to at the dealership. Wasted my time coming and dropping off the car when the part was not in stock and I was given the incorrect price. the dealership. Wasted my time coming and dropping off the car when the part was not in stock and I was given the incorrect price. More

The service and personnel was very professional. Austin was very professional and detailed in his explaination of what was done. Cost is too high. Austin was very professional and detailed in his explaination of what was done. Cost is too high. More

It’s the best. Everyone was awesome!!Kind, friendly, and knowledgeable everything is done in a timely manner. Everyone was awesome!!Kind, friendly, and knowledgeable everything is done in a timely manner. More

James is the BEST! He is always very nice and helpful. I wouldn’t take my vehicle anywhere else. He is a hard working employee and goes the extra mile for his customers He is always very nice and helpful. I wouldn’t take my vehicle anywhere else. He is a hard working employee and goes the extra mile for his customers. More

I mostly use the service department, and I find that they don't try to get me to do work that is unnecessary. Also, they are good about letting me know what problems might be upcoming. don't try to get me to do work that is unnecessary. Also, they are good about letting me know what problems might be upcoming. More