Capital Ford

STAY AWAY FROM CAPITAL FORD OF RALEIGH. My first time working with a dealership any my experience was horrible. The salesman Jordan convinced me I was getting a good deal on a 2017 Hyaundai Elantra. 3 da working with a dealership any my experience was horrible. The salesman Jordan convinced me I was getting a good deal on a 2017 Hyaundai Elantra. 3 days after purchase im on the interstate and my dashboard starts making a weird noise. The general manager tell me to come back and let his mechanics check it out. They claim they couldn't find anything wrong. I was told to come back and ride with the mechanic and point out the noise. I went on the ride and didn't hear anything. The mechanic Bobby Ray said he told the guys to check the dashboard for hole but didn't know what they found. He said maybe I was hearing a leaf of the windshield wiper blades. I took the car home and later that evening my dashboard starts making noise. The next day im on the interstate with my friend and my dashboard starts making this crazy noise and the right side of my car. The car proceed to jerk when you take your foot off the brake . I called capital ford asked to speak to gm and was sent to voice-mail. Never received a call back. ON TOP OF ALL THIS I JUST CHECK MY CREDIT AND THEY PUT TWO EXTRA HARD HITS ON MY CREDIT. NOW I WAS ALREADY APPROVED FOR A LOAN WITH BOA. I WAS TOLD TO GIVE THE DEALERSHIP THE APPROVAL CODE AND APPLICATION NUMBER AND THEY COULD PULL THE LOAN UP. WELL JORDAN AND TAYLOR, THE FInance GUY WITH A NASTY ATTITUDE, TELL ME THEY STILL NEEDED ME TO FILL OUT A CREDIT APPLICATION WITH CAPITAL FORD TO HAVE ON FILE BUT MY CREDIT WOULD NOT BE RAN. THAT WAS A LIE THEY RAN MY CREDIT TWICE AND MY SCORE DROPPED 6 POINTS. IM SO PISSED. I KNEW SOMETHING WASNT RIGHT I SHOULD OF GOT UP AND LEFT. SO THEY RAN MY CREDIT FOR A LOAN I WAS ALREADY APPROVED FOR 3 weeks ago with boa. More

revised comment: The group service manager called and revised comment: The group service manager called and made a good faith effort to make things right and by reducing the price. I upgraded my rating revised comment: The group service manager called and made a good faith effort to make things right and by reducing the price. I upgraded my rating from 1 star to 4 stars. And thanks to the group service manager, Travis. Original comment: I will never take any of our 3 Fords to Capital Ford for service again. Took the Escape to Capital Ford with a clunking in front end associated with tire rotation after driving 1400 miles and picking up the sound about 300 miles before arriving in Raleigh. They charged me $200 for the diagnosis, and after keeping the car 2 days and they were out of ideas. I suggested to check the wheel lug nuts and that was the problem. They said the service tech drove it around a lot, but the log in/ log out miles on the repair invoice both had 73024 miles. They said one of the studs was broken off and replaced all 5 studs and 2 lug nuts and said the left shaft was loose and implied that a replacement was needed. When I called, the service rep said the repairs were $595. When I got there, they charged me $654 which included $49.73 shop supplies (for replacing wheel studs??) I got the parts back to inspect, and one of the studs had been broken off. It must have been done in the shop as there were 5 lug nuts on the wheel when it went to the shop, and if was broken off, would have clearly shaken off the nut in 300 miles of road driving. The remaining studs showed minor thread wear, but nothing serious enough to warrant replacement. We are engineers, build rally cars, mud trucks and airplanes in our spare time and do not accept obvious BS. I called a competitive Ford dealer in the area who said they would charge $250 plus tax. My normal mechanic in Michigan would have charged. $100-150 depending on how hard to get the old studs out. Capital Ford labor rates are 56% higher and studs were 51% higher than competitive local Ford dealers. I called the service manager to complain, and he was smug, condescending and dismissive and would not do anything to adjust the bill. STRONGLY SUGGEST THAT YOU DO NOT USE CAPITAL FORD FOR SERVICE. More

I would never take any vehicle here for service. Their parking lot is a nightmare and they damaged two of my vehicles while there for repair and would not accept responsibility. They had my F350 for two m parking lot is a nightmare and they damaged two of my vehicles while there for repair and would not accept responsibility. They had my F350 for two months to do two factory recalls and delivered it to me filthy and with trash in the bed. One of the worst service centers I have ever been to in 45 years. More

Stress-Free Car-Buying Experience I bought a car here a few days ago and the experience was great. My Sales Consultant, Jason Hill, was friendly, professional, knowledgeable, and worke I bought a car here a few days ago and the experience was great. My Sales Consultant, Jason Hill, was friendly, professional, knowledgeable, and worked hard to find me an excellent car within my budget. I was very impressed with the whole experience. I never felt pressured to spend more than I could afford and I got a great deal on the perfect car for me. I highly recommend shopping here for your next pre-owned car! More

Stay away! I bought SUV in January and still don't have title due to error in title department. This is truly the worst experience of buying a car for me -- ever. I bought a 2017 Acura RDX and paid $34,00 title due to error in title department. This is truly the worst experience of buying a car for me -- ever. I bought a 2017 Acura RDX and paid $34,000 CASH on January 9th. It is April 5th and I still have not received the title to the car. I have had to call this dealership every week since February to get the license plate or the registration. I have to not only call every week but on multiple occasions speak to the Director of Finance to get any type of response. Each time I called I was told 'its on the way" or "its in the mail" or 'we are on top of this" -- all the while nothing was in the mail. At one point I spoke to a salesman who said "i am really sorry. they are having lots of problems here in management and they can't get their act together. You are not the only one that has had issues." I wish I had known this before I went to this dealership because nobody should have to stay on top of getting a title or tags or license plate to their car by calling every week for months. I feel really sad because I had looked at dealership reviews and they 'appeared' to be reasonable. I have not once received a sincere apology for all the problems nor has anyone really followed through to completion this purchase. I would steer clear of this dealership unless you are financing -- I would definitely not buy a vehicle from here nor recommend them. The customer service has been tremendously poor. At this point I have to hire an attorney. More

Great experience! What a pleasure it was working with Brett Davis at Capital Ford! He helped me get just the car I wanted from Wilmington! I am very happy with my vehic What a pleasure it was working with Brett Davis at Capital Ford! He helped me get just the car I wanted from Wilmington! I am very happy with my vehicle! More

Price increase on oil change I've been getting my oil changed at the dealership for quite some time but with the price increase to $79.99 for a basic oil change I will have to sta I've been getting my oil changed at the dealership for quite some time but with the price increase to $79.99 for a basic oil change I will have to start looking elsewhere. Luckily this visit I found an online coupon but $80 for a basic change is quite inflated. You can also expect you to wait. Quick Lane is not so quick. More

very friendly We went there to look at used f 150's. sat down looked at what they had on line that met our requests then showed us a couple different oppitions befo We went there to look at used f 150's. sat down looked at what they had on line that met our requests then showed us a couple different oppitions before going for a test drive. Then they worked with us to get the best deal possible. More

I was misled by deceptive pricing The price for the oil change was clearly shown as 79.99, but when I got to the checkout the charge was well over a hundred dollars! I told the very ni The price for the oil change was clearly shown as 79.99, but when I got to the checkout the charge was well over a hundred dollars! I told the very nice girl that I was already unhappy because after spending sixty thousand dollars on a truck I was only going to get one free oil change I was told there was a shop charge plus charges additional oil that my truck required. Why isn't that included in the 79.99 price? I think this is deceptive pricing and possibly even illegal!!! More