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Capital Ford

Raleigh, NC

4.6
1,493 Reviews

4900 Capital Blvd

Raleigh, NC

27616

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1,493 Reviews of Capital Ford

June 14, 2023

Great service and a very professional staff. All the staff are very courteous and respectful. More

by Joseriverahrrtz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Bouché
June 14, 2023

Phillip was easy to work with and proactively discussed a major computer upgrade. It was a pleasure working with the Capital team. More

by GCOOPER1071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Bouché, Rachel Leinfelder, UG Nnochiri
June 14, 2023

Thank you for getting me in quickly and getting us back on the road again. More

by jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
June 14, 2023

I dropped off my vehicle for 7 working days to come back to them not touching it then took 7 more days to fix the cam phaser issue. Engine work I understand but that's why I booked the appointment. Lack of More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
June 14, 2023

The whole process from start to finish was a stress free experience. The service and communication about my vehicle that I received from the staff was great! More

by Alexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Williams
June 14, 2023

Excellent service on the issues regarding my Mustang Mach E. More research is needed to resolve More

by SNEVITT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Bouché
June 14, 2023

Usually everything is perfect but this time there was a hiccup. The new windshield wiper blades had the driver’s side protective covering left on I had never seen this and thought the blade had not been in More

by kcheat4349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Jun 15, 2023 -

kcheat4349 responded

This is an EXCELLENT dealership. Usually everything is perfect but this time there was a hiccup. The new windshield wiper blades had the driver's side protective covering left on. I had never seen a protective covering before and thought the blade had not been installed. Got caught in a rain shower and discovered the problem. It was an easy fix but did require a second trip to the service center the following day. Mistakes happen; I would really give this dealership five stars (other than this one time).

June 14, 2023

Very pleased to know recall service is available in our region either at dealership or at home. Choices help with decisions to take care of job sooner than later. More

by Pat
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin; Emily
June 14, 2023

Excellent customer service; very convenient to have them come to our house; repairs were done quickly. Would highly recommend. More

by julia.woodward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Bouché
June 14, 2023

The pick up and drop off valet service was awesome. It really saved me about half a day. More

by carter
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Bouché
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