Capital Ford of Wilmington

Terrible service! ! They scratched my wheel and center cap and broke the emblem while replacing a wheel bearing. Left me to find the damage. Also didn’t put brake lines ! They scratched my wheel and center cap and broke the emblem while replacing a wheel bearing. Left me to find the damage. Also didn’t put brake lines back on correctly. I showed my service advisor she took pics still havent heard from them all day. All she said when I showed her was what are you looking for? Like I was to blame. I brought my truck in for repair not damages. I basically paid to get my truck damaged. I would have left 0 stars but wasn’t able to. It seems like whoever worked on my truck was careless and didn’t have any concern for damage being done. I’ve changed the bearing before myself and not damaged anything. I go to Ford and the wheel cap is broke and scratch from the impact wrench and wheel has scrapes/scuffs on it. More

The salesman and the manager was great to work with especially from being an out of state buyer. The finance department was awesome. Overall a great experience and very streamlined. Would buy again fro especially from being an out of state buyer. The finance department was awesome. Overall a great experience and very streamlined. Would buy again from the dealership. More

Good customer service from the dealer. Made the experience easy and the paperwork efficient. I would buy from them again. Made the experience easy and the paperwork efficient. I would buy from them again. More

Was completely satisfied with the service and professionalism I received from your dealership and salesman. Would recommend you to anyone. Thanx professionalism I received from your dealership and salesman. Would recommend you to anyone. Thanx More

Coming from the Chicago area. We are looking for a Ford/lincoln dealer that has good customer service. Well, I think we found it with Capitol Ford and Lincoln. Alex was super nice We are looking for a Ford/lincoln dealer that has good customer service. Well, I think we found it with Capitol Ford and Lincoln. Alex was super nice and took care of my Explorer with care. The technician did a great job with the inspection and kept the car clean. Thank you and we'll see you for our next service. More

Very attentive to our needs, very knowledgeable about Ford products. Easy to work with. Would recommend to buy from. Ford products. Easy to work with. Would recommend to buy from. More

Quick reaction and assistance. Very friendly. Excellent customer service and communication. Quick turnaround. Very pleased Very friendly. Excellent customer service and communication. Quick turnaround. Very pleased More

Friendly, knowledgeable, accommodating, professional. The dealership itself is beautiful and everyone is so nice and considerate. I was kept aware of the progress bring made while my car was in the shop. The dealership itself is beautiful and everyone is so nice and considerate. I was kept aware of the progress bring made while my car was in the shop. I had chosen to wait while maintenance was being done became it's always so pleasant. My questions were answered quickly, efficiently and correctly. Always a nice experience to visit Capital Ford in Wilmington. More

Very helpful in getting me in early so I could get offmy spare tire. Frank was great spare tire. Frank was great More

Vastly improved in handling automotive service compared to what it was three to four years ago! to what it was three to four years ago! More