Capital Ford of Wilmington

Excellent service for my truck and the service representatives were very thoughtful, thorough and actually went out of their way to help solve an issue with the truck. Their chief mechanic was ver representatives were very thoughtful, thorough and actually went out of their way to help solve an issue with the truck. Their chief mechanic was very knowledgeable and able to diagnose a problem. Thanks to their team we were able to continue our trip. More

If I make an appointment I expect it to be honored NOT Told (at 10:15am) Your oil change is going to rake 2.5 hours PLUS IF you are going to say you will clean the customer’s vehicle Then do NOT Told (at 10:15am) Your oil change is going to rake 2.5 hours PLUS IF you are going to say you will clean the customer’s vehicle Then do that CORRECTLY the first time More

If it were possible, I’d rate Capital Lincoln 10 stars for their outstanding sales and service departments. Capital’s personnel in sales, finance and service are not only extremely courteous and professio for their outstanding sales and service departments. Capital’s personnel in sales, finance and service are not only extremely courteous and professional but their product knowledge far exceeds expectations. I’ve already highly recommended Capital to many others. More

I, after over 6 hours of pressure unfortunately traded my 2016 Honda Pilot AWD with 50,000 miles, $800+ tires, remote start a certified pre-owned still under warranty for what they made me think was an bette 2016 Honda Pilot AWD with 50,000 miles, $800+ tires, remote start a certified pre-owned still under warranty for what they made me think was an better trade. Spotless Carfax. The vehicle I traded in for is a 2009, no remote start, not in great shape. I asked if I could have my tires off of my pilot because it took me a long time to pay them off and they're still under warranty in my name, they said no. The dealership was about to close so they hurried me through paperwork that they didn't go over with me. My 5% APR that I had on my pilot for my exceptional credit turned into 12% APR for the older vehicle I traded. After being pressured into this at the end I was disappointed in myself and the dealership. It was a mistake to trade and in the traded vehicle the tires have about 1/4 inch of tread left, the arm rest is collapsed, stereo system is garbage and it looks like the airbag areas were tampered with so I'm not even sure we're safe in this vehicle with over 130,000 miles on it. The two salesman were pushy and didn't explain everything thoroughly, we are stuck with this because of course they marked it "as is" off the lot. Our salesman lied about a few different things, one being that the battery on a hybrid is the same price as any battery and that it would receive another 162 point inspection. I wish I knew more and I wish I had more time without being pushed through paperwork. If I would have heard 12% APR or that I couldn't have my tires I wouldn't have considered this trade. I didn't save a penny by trading in a 7 year older vehicle with $80,000 more miles on it. If not more because everything needs to be replaced. Check out the speakers they left in that were supposed to also be inspected before being sold! I don't think they inspected anything and there was food and dirt everywhere so I know they didn't clean it. Also asked salesman about hybrid and how they worked, how much the batteries are to replace and his response was not too much they're around the same price as any battery., I just looked them up $5,000-$7,000 WHAT? That was a straight up lie. Ugh! 😑 I'm still looking for a better vehicle. They have not been helpful in rectifying this situation. More

Pleasant experience! Hunter was informative and super helpful from start to finish. Love my new car. Hunter was informative and super helpful from start to finish. Love my new car. More

Such amazing service and such amazing customer service representatives that you have working in the truck service department. representatives that you have working in the truck service department. More

On time, professional, work done properly, communicate, update with any issues, sensitive to those that wait for their service to be performed update with any issues, sensitive to those that wait for their service to be performed More

Everyone was so polite and informative. They kept me informed of my vehicle repair status, and they had me back on the road in 2 days with a new bumper. They kept me informed of my vehicle repair status, and they had me back on the road in 2 days with a new bumper. More

Commits to work without having proper equipment and tools to perform. Scheduled ahead of time and they were told what kind of vehicle they were going to be working on and they did not have proper equipment t to perform. Scheduled ahead of time and they were told what kind of vehicle they were going to be working on and they did not have proper equipment to complete the job More

They were very Helpful in obtaining service for my car at one of their nearby locations at the last moment. I was a bit upset when told I no longer had 2 free oil & filter services left due to being 7k mile one of their nearby locations at the last moment. I was a bit upset when told I no longer had 2 free oil & filter services left due to being 7k miles over 35k miles. I still had 6 months left before owning the vehicle 3 years. I also have an extended warranty for the vehicle. I was informed I could use my Ford points to pay for the service but I still felt I should’ve been able to us the free oil/filter services I had left. More