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Capital Ford of Wilmington
Wilmington, NC
1,219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,219 Reviews of Capital Ford of Wilmington
July 28, 2023
I paid 100% cash in full for a 2017 Jeep Patriot with under 5000 miles on it for my daughter. My cash, DL, and insurance info was taken on Tuesday afternoon (her birthday) and delivery was set for Thurs under 5000 miles on it for my daughter. My cash, DL, and insurance info was taken on Tuesday afternoon (her birthday) and delivery was set for Thursday morning. Later that afternoon I get a call from the salesperson who told me that another salesperson had sold the car to someone from Texas who was flying in Wednesday morning to pick it up. According to my salesperson, he had taken the car off the lot, marked it as sold, and put the keys in his desk the day before. When I escalated this issue to the owner, Doug Bauer/Brewer (?) he told me that the salesperson didn't tell me that the car had a leak that created a musty/moldy smell inside the car - and that if the Texas guy showed up and thought it smelled too bad, I could buy the car. What? They then offered to sell me a few cars that they deemed worth more than the $ they had collected from me, all of which may have had a higher sticker price, but all had some kind of flaw that had kept them on the lot for a long time. They also offered to make it right by getting me a lease option on a new vehicle from another Capital dealership (Indian Trail, NC). I spoke to the Indian Trail salesperson after the Wilmington GM called on my behalf and I told them that I was looking for something pretty basic. They went dark for three days so I had Wilmington send me money back and told them the other dealership never got back to me. An hour later I got a text from Indian Trail with a quote for a $59,000 Jeep Wrangler that showed a discount from MSRP that was promptly offset by $3000 worth of fees (5 different kinds of fees). These people do not deserve your money or time. I wish I could charge them for my time because not only did I lose the Patriot but I lost the other car I was about to buy in Charlotte when I got the email alert about the Patriot. Unmitigated disaster. More
by Doug B
Employees Worked With
Chris - no longer an employee
July 28, 2023
I have purchased 6 f-150 pickups, three cars and bought for our company over 50 cars in the past 20 years from Capitol. First Rate Service. First rate dealer for our company over 50 cars in the past 20 years from Capitol. First Rate Service. First rate dealer More
by jmcneill
Employees Worked With
Keith Stephenson, Robert George, Jeff Grundy
Verified CustomerJuly 27, 2023
Great service representatives for servicing the motor fleet management vehicles. I was very impressed that Caty made sure to call me when vehicles were ready and the friendly atmosphere. fleet management vehicles. I was very impressed that Caty made sure to call me when vehicles were ready and the friendly atmosphere. More
by melissa.jacobs
Employees Worked With
Alexis, Jeff Grundy, Caty Trouton
July 27, 2023
My experience With Capitol Ford of Wilmington it’s always a great experience customer service is great friendly and waiting area is always clean with the oil change you get a free car wash and if your car is a great experience customer service is great friendly and waiting area is always clean with the oil change you get a free car wash and if your car is in need of repairs they give you a loaner car so I am very pleased with the service that we received at Capitol Ford Of Wilmington Thank you for your service More
by dorothycarroll97
Employees Worked With
Joe Honeycutt
July 27, 2023
Service was excellent from start to finish and included the rental car experience. They provided me brand new SUV and had a great customer service. the rental car experience. They provided me brand new SUV and had a great customer service. More
by Monika Handa
Employees Worked With
Steve Davis
