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Capital Ford of Wilmington

Wilmington, NC

4.6
1,215 Reviews
Call Dealership (910) 799-4060
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4222 Oleander Dr

Wilmington, NC

28403

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1,215 Reviews of Capital Ford of Wilmington

September 10, 2024

Caty is fantastic. Timely, responsive, informative, and friendly. Emphasis on the friendly! The rest of the staff when I picked up my vehicle was also great. The gentle More

by Wilmington124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caty Trouton
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September 10, 2024

The purchase, cut, and programming of key was a nightmare. Everyone in that department was running around like chickens with their head off. Reported damage to my vehicle, but the unhinged service More

by Blue in the face
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The guy that cut the key and guy's under the "canopy" were great. Also, the guy that got me a bottle of water. Beyond that,Everyoneelse????,,,,,
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Sep 11, 2024 -

Capital Ford of Wilmington responded

I am sorry that you felt your experience was such a nightmare. I am not sure what we could have done differently to accommodate you better, apart from the fact that we were busy, and I do not think we had you checked in in a timely manner. That took longer than it should have. I would like anyone reading this review to have an accurate portrayal of both sides of this review, as they can tend to be somewhat one sided. In order to recap, you came in late in the afternoon without a scheduled appointment, which is perfectly fine with us, and we wrote up your vehicle to have two keys cut and programmed. My service advisor quoted you the price to cut and program two keys which you had already purchased, and gave you an expected wait time of 1.5 hours prior to your vehicle going in the shop. Both of which you approved. The service was completed as quoted, and was actually finished in about 1 hour, a little ahead of schedule. You called back in the next day to complain that we somehow damaged your gear shifter on your 2000 Ford F-150 with approximately 146,000 miles on it. To be clear, in order to cut and program keys we do not have to do anything mechanically to your vehicle in any way. We did not disturb the gearshift or anything else for that matter, so we could not have damaged it. My service manager happened to be the person who went out and drove your truck inside from the parking lot to the technician, and she told you when you spoke on the phone that she experienced difficulty shifting in and out of park at that time. Had we damaged your vehicle I would be happy to fix it. However, in doing my due diligence to investigate this review, I pulled the camera footage of your vehicle being pulled into the service drive. You had given the keys to my service advisor to take the vehicle from the parking space in front of the building, and he pulled it to the check in area. I can see on the video when he stops at the check in area in the service drive, that he has difficulty getting the gear shift back into park. I can also hear on the video that he quotes you the price and wait time which you signed off on at the truck. I see that this was your first time at our dealership, and I am sorry that you were not happy with your experience. I am just not certain that we can meet the level of service you seem to expect, and I am not certain that there is a dealership out there that would in this given situation. Thank you for the opportunity to earn your business; we will be here if you need us again in the future. If so, hopefully next time it will be under better circumstances.

September 09, 2024

Thank you for a wonderful job done and being so polite and friendly thank you very much More

by CLMERKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Grundy
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September 08, 2024

This team provides great service. They have great sales reps and a very easy buying process! More

by JGOLDER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter French, Grant Fansler, Scott Beasley
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September 07, 2024

I'm very pleased with their service. Very prompt and professional. I would highly recommend them More

by leethompsonilm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Baird, Caleb Sayers, Jeff Grundy, Caty Trouton, Crystal Loree, Stephanie Coin, Kyle Shaw, Joe Honeycutt, Ryanne Lamkin
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September 07, 2024

I’ve been a long time and repeat customer. Always pleased with the service and quality. More

by BRANDONPARKS26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Henderson, Doug Barbour, Grant Fansler, Taylor Bullard
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September 06, 2024

This was my first experience with Capital Ford service. My advisor was Caty. She did a great job. I was provided a loner vehicle which was very helpful. The work was completed on time. That’s where the goo More

by CAPEFEARWOODWORKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caty Trouton
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September 05, 2024

Yes. Mike Kulik did a great job solving my problem and working with and for me. More

by roncohen47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike kulik
Report | Print
September 04, 2024

Capital Ford came to the house to fix a recall issue and the technician came early and fixed it and was very professional. We will be getting all our work done by Capital Ford and Lincoln. More

by BCITRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
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September 03, 2024

Grant was very good to work through. He was quick to answer all questions that i had. More

by jared
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Fansler, Taylor Bullard
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