Capital Ford of Wilmington

Professional The service department were very professional and considerate. The service was quick and thorough. Well done! Have never been disappointed when my veh The service department were very professional and considerate. The service was quick and thorough. Well done! Have never been disappointed when my vehicle has been serviced. More

Excellent buying experience! This is our fourth car from Capital Ford of Wilmington. Our sales consultant, Matt Allen, went above and beyond our expectations; we ran the gamut of This is our fourth car from Capital Ford of Wilmington. Our sales consultant, Matt Allen, went above and beyond our expectations; we ran the gamut of cars, suv's, and finally trucks. He ended up ordering a new F150 for us after telling us about all the great incentives Ford was offering on new trucks. We had one small hiccup with the trailer brake controller, but Matt, in conjunction with Sales Manager Billy Van, promptly ordered a new controller module and had me come in three days later and fixed in 45 minutes. Perfect! Matt was working with George Burwell, the sales professional from our previous car purchase, and let me tell you, the team is second to none. Kudos to both for a job well done! More

Excellent service taken care of by Dan. I go way back with Ford to the Jerry Porter days and found this visit to be excellent. Dan handled the day for me and my car was ready before I need I go way back with Ford to the Jerry Porter days and found this visit to be excellent. Dan handled the day for me and my car was ready before I needed it he was very professional and helpful. More

Excellent service as usual Great service from our sales person, George Burwell. He is very quick to respond to questions and concerns. We have bought several cars and trucks f Great service from our sales person, George Burwell. He is very quick to respond to questions and concerns. We have bought several cars and trucks from him and appreciate his professional and courteous service. ! More

Quality service done in a friendly and professional way! I had my 2015 Ford Escape serviced for 20,000 mile maintenance plus oil change. The staff at Capital Ford from the moment I arrived to the moment I dr I had my 2015 Ford Escape serviced for 20,000 mile maintenance plus oil change. The staff at Capital Ford from the moment I arrived to the moment I drove away was friendly, professional, and did the servicing of my car in a timely manner with top quality workmanship. It is a pleasure to deal with a business that knows what they are doing, and treats you with dignity and respect. I bought my car from Capital, they are the only one that service it, and when it's time to buy another car they will be the place to get my business!! Thank you Capital Ford! More

Customer above all else. I have only had good experiencestuff at Capital Ford. Keith Stevenson has always acknowledged me,no matter how busy he may be. Mr slack in service is I have only had good experiencestuff at Capital Ford. Keith Stevenson has always acknowledged me,no matter how busy he may be. Mr slack in service is very pleasant to deal with and goes the extra mile. More

Joyce Stanley, who else! Joyce has been my go-to person for all my service needs for my vehicle. This is the second vehicle I purchased from Capital, and she makes the servic Joyce has been my go-to person for all my service needs for my vehicle. This is the second vehicle I purchased from Capital, and she makes the service experience very positive. It being the only vehicle I have, I wait in the customer lounge during the time the vehicle is being serviced. She communicates well; keeping me informed as the process moves to completion. Never a surprise. More

Very pleasant. I did not receive my paperwork page listing the rating for what is good, moderate, needs replacing, tire press., tire tread depth, brake width etc. li I did not receive my paperwork page listing the rating for what is good, moderate, needs replacing, tire press., tire tread depth, brake width etc. like I have in the past. This page is colored with all this info. Other than that everything seems to be great at this time. Thanks, Ted Cook More

Great experience Cody and the manager were friendly. Cody said he could get us in and out in a short amount of time and he did. I got the car I wanted with the payment Cody and the manager were friendly. Cody said he could get us in and out in a short amount of time and he did. I got the car I wanted with the payments I wanted. This was a pleasant and easy experience. More

Great customer experience! Made an appointment to have The Works performed on my Lincoln Navigator. I also needed a mirror replaced. They did all of the work in a couple of hour Made an appointment to have The Works performed on my Lincoln Navigator. I also needed a mirror replaced. They did all of the work in a couple of hours as promised. They offered a loaner car, which I did not need, and also cleaned my Lincoln when they were done with the service. Their waiting area is nice and comfortable and all of the service folks I interacted with were very helpful. I would recommend this dealership for the service department. Great job!! More