Capital Ford of Wilmington

Cant even tighten nuts. Capital Ford was the worst experience I have ever had at a repair shop! Stay far away from this place. I had new adjustable shocks,steering stabilizer Capital Ford was the worst experience I have ever had at a repair shop! Stay far away from this place. I had new adjustable shocks,steering stabilizer and tires put on my truck. The mechanic installed the adjustable shocks wrong and had an attitude that I brought the truck back to them. Less than 48 hours later one of the shocks had fallen down. The mechanic did not put any nuts on the stabilizer shocks. The real scary part is the tie rod nut was hanging by a thread. This place is going to get someone killed. Owner/manager still has not contaced me. Craig Stevens More

Excellent customer service I have had multiple dealings with capital Ford's service and sales department and have never had a bad experience. They go out of their way to servic I have had multiple dealings with capital Ford's service and sales department and have never had a bad experience. They go out of their way to service your vehicle and make sure everything is taken care of. I've worked with Josh Slack for many years and he truly goes above and beyond to make sure his customers are taken care and that they get the best service possible. It is a great organization. Everybody seems very happy to be working there. I bought my car from John and he worked with me extensively to get me the best price. I love my 2017 Ford Escape Titanium. Would highly recommend this dealership for purchasing and service More

Good People (George Burwell and Ray Mercer) To be honest I was on verge of walking away from the dealership, but in stepped George and Ray. Very informative and helpful. George guided me and w To be honest I was on verge of walking away from the dealership, but in stepped George and Ray. Very informative and helpful. George guided me and worked with me to get the truck I wanted. Ray finalized the deal and delivery and showed me all the features of my new vehicle, More

F-150 Purchase I pretty well knew what I wanted in a vehicle and, based upon some internet searches, thought Capital Ford might have what I was looking for. Sales s I pretty well knew what I wanted in a vehicle and, based upon some internet searches, thought Capital Ford might have what I was looking for. Sales staff was quick to help me hone in on a vehicle, test drive it, and even permit an extended drive so I could test the performance over a wider range of conditions. Everyone was helpful, knowledgeable of all the Ford products and deals, and willing to work with me on a trade-in. More

Very comprehensive multipoint inspection Carried out promptly and covered all the details that I was concerned about. Clean, comfortable waiting area and very polite and helpful employees. I' Carried out promptly and covered all the details that I was concerned about. Clean, comfortable waiting area and very polite and helpful employees. I'll take my car there for future multipoint inspections. More

Great dealership Very pleasant experience. All contacts courteous and helpful. Dealership is clean and very comfortable. Sales personnel very knowledgeable, never seem Very pleasant experience. All contacts courteous and helpful. Dealership is clean and very comfortable. Sales personnel very knowledgeable, never seemed to rush us. Will stick with Ford because of Capital Ford. More

Best car buying experience I have ever had! This was the best car buying experience I have ever had. Richard Bove was a wonderful sales consultant but the experience was excellent because of th This was the best car buying experience I have ever had. Richard Bove was a wonderful sales consultant but the experience was excellent because of the involvement of Shane Constantine. I was looking at the Ford and another brand of vehicle and it was because of Shane that I went with the Ford! More

Great customer service Went in for an oil change without an appointment Nick told me about an hour and he was correct. Told him need tires and he gave me a quote but reminde Went in for an oil change without an appointment Nick told me about an hour and he was correct. Told him need tires and he gave me a quote but reminded me about price comparison. More

Excellent Service Friendly staff Excellent customer service Everyone was attentive in the building and quick to assist you in any way I would definitely recommend to Friendly staff Excellent customer service Everyone was attentive in the building and quick to assist you in any way I would definitely recommend to anyone interested in purchasing a car! More

nice people to deal with!!! very satisfied over all, the employees are very attentive and seem to know their jobs and do them very well. will be back when my part comes in!!! very satisfied over all, the employees are very attentive and seem to know their jobs and do them very well. will be back when my part comes in!!! More