Capital Ford of Wilmington

I can’t say enough about how good the visit was by the service department. I arrived a couple of minutes late for my appointment, but was met as I drove up by a technician that began taking information a service department. I arrived a couple of minutes late for my appointment, but was met as I drove up by a technician that began taking information about my Expedition. He directed me to see one of the service managers inside the building. My wife had initiated a service request a few days earlier for a console part that apparently failed and dropped out of position. A part had to be ordered and this was a follow up to repair the console. The service manager was not the same person that waited on my wife earlier, but immediately looked up the information in the computer system and got the process underway. He mentioned that he wasn’t exactly sure how long it may take to do the work, but told me that he would keep me updated. In less than 40 minutes, the service manager (Josh), that waited on my wife walked up to the waiting area and informed me that my vehicle was ready. I can’t say enough good things about this visit and the way my wife had been treated on her initial visit to Capital Ford! Your team works together better than any I’ve seen in a long time! It’s refreshing to know that I can rely on service like this when my wife stops by! Thanks for all that you’ve done. Don Helms More

Good experience Fair price, good folks and no pressure on extras. No need to say any more to fill up 25 words. Good service ,no pressure on fiancé options. Fair price, good folks and no pressure on extras. No need to say any more to fill up 25 words. Good service ,no pressure on fiancé options. More

F150 Buying Experience I bought a new F150 this morning from Capital Ford in Wilmington. The salesman was great, very knowledgeable and easy to work with. The whole buying e I bought a new F150 this morning from Capital Ford in Wilmington. The salesman was great, very knowledgeable and easy to work with. The whole buying experience was pleasant and easy! Great experience, great people, great price!! This is the place to buy a Ford in Southeastern NC! More

Service repair/replacement of engine shield Service technician was able to use existing part rather than request a new part for repair. I was expecting to pay for a new part. Very honest repai Service technician was able to use existing part rather than request a new part for repair. I was expecting to pay for a new part. Very honest repair shop, giving customer needs priority. More

fast courteous service Easy to deal with especially in a time when everything is more difficult Service done quickly and no issues with the truck. Great job. Thank you Easy to deal with especially in a time when everything is more difficult Service done quickly and no issues with the truck. Great job. Thank you More

factory defect I was able to make the appointment quickly, got checked in quickly and Josh notified me when the service was done. I have no complaints with Josh or I was able to make the appointment quickly, got checked in quickly and Josh notified me when the service was done. I have no complaints with Josh or Capital Ford of Wilmington. More

Always treated well...professionally, kindly, efficiently. Great service, rep Chris Mclean wonderful. I feel I can trust this dealer. Having my Lincoln serviced here is a pleasure not a chore. efficiently. Great service, rep Chris Mclean wonderful. I feel I can trust this dealer. Having my Lincoln serviced here is a pleasure not a chore. More

Excellent service friendly staff will go back for my next vehicle. Enjoy the whole buying experience! Please get your next vehicle from the folks at capital ford of Wilmington next vehicle. Enjoy the whole buying experience! Please get your next vehicle from the folks at capital ford of Wilmington More

Wonderful experienced staff and a very satisfied customer! The staff was very punctual and was ready for me when I arrived. Car was ready when they said. customer! The staff was very punctual and was ready for me when I arrived. Car was ready when they said. More

Peter Bechtele was our salesman. He was well informed and very personable. We bought two cars, one new, one used, Incredible selection at this dealership. and very personable. We bought two cars, one new, one used, Incredible selection at this dealership. More