Capital Ford of Wilmington

I brought my truck in for a recall check and to get a tonneau cover. The recall was positive but the part had to be ordered. I was given a rental and while awaiting the part, Josh sent the truck to Capit tonneau cover. The recall was positive but the part had to be ordered. I was given a rental and while awaiting the part, Josh sent the truck to Capital Tire where Nick had it installed. When the part arrived, Josh promptly contacted me and I picked it up. The overall experience was first class, thus the rating. Kathy parts was very helpful in getting the right cover in time for the above to happen. Josh was not my original service advisor, but when the original left, he stepped up to keep me informed and highly satisfied. My congratulations to Capital on the quality of your team! More

Great Service and Staff I've never purchased a new truck before and never owned a FORD. Decided to get a new F250 and the experience was pleasant and easy going. Salesman was I've never purchased a new truck before and never owned a FORD. Decided to get a new F250 and the experience was pleasant and easy going. Salesman was helpful and did not push. I have had my truck serviced by this dealer since purchasing and the Truck Shop has been great to deal with. Basic oil change and tire rotation has been quick and easy and the price very reasonable. This time I had an issue with the front suspension and seems like everything was taken care of professionally. Took a couple of days but I was given a Rental Loaner (New 2020 F250) and it was very helpful in keeping me on the road and not down. I would highly recommend this dealer as they don't disappoint. Great products, great people, and great service! More

A Trustworthy Dealership I purchased my first F150 pick up from this dealership. Through seven years of dealing with them, I have found them to be completely trustworthy. Th I purchased my first F150 pick up from this dealership. Through seven years of dealing with them, I have found them to be completely trustworthy. Therefore, I just purchased a second F150 pick up from them. The experience was as painless as purchasing a new vehicle can be. The people who work in this dealership are genuinely likable. More

Excellent I have been working with this dealership for 20 years. They are very helpful in both sales and service. In addition the place is sparkling clean. I have been working with this dealership for 20 years. They are very helpful in both sales and service. In addition the place is sparkling clean. More

During my visit to Capital Ford of Wilmington, I found the employees to be friendly and knowledgeable in the service that I was requesting. They also answered any questions that I had. They were polite an the employees to be friendly and knowledgeable in the service that I was requesting. They also answered any questions that I had. They were polite and courteous. All repairs were done to my satisfaction. More

Ray was a wonderful salesman. He called me back. He went to bat for us with getting the purchase done. The entire staff was very friendly. Not pushy as with some dealers. to bat for us with getting the purchase done. The entire staff was very friendly. Not pushy as with some dealers. More

Was checked in and explained exactly what was wrong with my The person checking me in was very attentive to my needs and the problem with my car. The problem hasn’t been resolved, because my car didn’t show an The person checking me in was very attentive to my needs and the problem with my car. The problem hasn’t been resolved, because my car didn’t show any systems. More

Multiple attempts with no fix I had my wife’s Mustang in for an oil and filter service, tire rotation and balance, a rear window not sealing properly, and two trim pieces that woul I had my wife’s Mustang in for an oil and filter service, tire rotation and balance, a rear window not sealing properly, and two trim pieces that would not stay together. After three attempts, several lies about ordering parts, and 6 total days in the shop, the car was returned to us covered in mud after all three visits as well as having a rear window that STILL is not repaired. I contact the service manager via email, their customer service department twice and received not even a phone call or return email. Would not recommend. More

Helmerson F-150 Review The Truck Service shop did excellent work and answered every question or concern. Caty Trouton is an excellent service advisor and goes the extra mil The Truck Service shop did excellent work and answered every question or concern. Caty Trouton is an excellent service advisor and goes the extra mile to find answers and ensure every maintenance aspect of the truck is addressed in an excellent manner. More

Service appointment clerk took my info/problem and stated my failed part was ordered & would be delivered the next day. My service rep on check in said , not so. Left my vehicle, was repaired the next day my failed part was ordered & would be delivered the next day. My service rep on check in said , not so. Left my vehicle, was repaired the next day under warranty. More