Capital Ford of Wilmington

Multiple attempts with no fix I had my wife’s Mustang in for an oil and filter service, tire rotation and balance, a rear window not sealing properly, and two trim pieces that woul I had my wife’s Mustang in for an oil and filter service, tire rotation and balance, a rear window not sealing properly, and two trim pieces that would not stay together. After three attempts, several lies about ordering parts, and 6 total days in the shop, the car was returned to us covered in mud after all three visits as well as having a rear window that STILL is not repaired. I contact the service manager via email, their customer service department twice and received not even a phone call or return email. Would not recommend. More

Helmerson F-150 Review The Truck Service shop did excellent work and answered every question or concern. Caty Trouton is an excellent service advisor and goes the extra mil The Truck Service shop did excellent work and answered every question or concern. Caty Trouton is an excellent service advisor and goes the extra mile to find answers and ensure every maintenance aspect of the truck is addressed in an excellent manner. More

Service appointment clerk took my info/problem and stated my failed part was ordered & would be delivered the next day. My service rep on check in said , not so. Left my vehicle, was repaired the next day my failed part was ordered & would be delivered the next day. My service rep on check in said , not so. Left my vehicle, was repaired the next day under warranty. More

Sale rep George is a very informed salesman he is one I would come back to in the future and recommend to my friend's thank you George is a very informed salesman he is one I would come back to in the future and recommend to my friend's thank you More

My experience with my purchase was outstanding. Keith and Summer did everything that they said that they would do. Katie, in the service department is excellent! Summer did everything that they said that they would do. Katie, in the service department is excellent! More

Good people! I'am very satisfied with all the people I have interacted with at the dealership. My escape is very pleasing to have and everything about the dealer I'am very satisfied with all the people I have interacted with at the dealership. My escape is very pleasing to have and everything about the dealership brings a smile to my face. It's nice to do business with good people!!!! More

super service call I look forward to taking my mkz in to Capital Ford for servicing. I especially like doing business with Chris M. in the service dept. and I always loo I look forward to taking my mkz in to Capital Ford for servicing. I especially like doing business with Chris M. in the service dept. and I always look forward to seeing my dear friend, Keith Stephenson in the Sales Dept. I can truly say that both of them take very good care of me and my mkz. More

I am very happy with the purchase of my Ford Edge this week. Capital Ford of Wilmington. Josh was easy to deal with, no pressure, fair and honest. Summer went beyond what was expected. Helping program a week. Capital Ford of Wilmington. Josh was easy to deal with, no pressure, fair and honest. Summer went beyond what was expected. Helping program and sync the car. Very knowledgable of the cars operation. She was patient and funny. Great experience. Highly reccomended. More

Best ford dealership in the region! Excellent experience! Evan Henderson, my salesman was great to work with, very professional. Eric Jacobi, the finance manager was truly the best I have ever worked with! Evan Henderson, my salesman was great to work with, very professional. Eric Jacobi, the finance manager was truly the best I have ever worked with! More

What a great buying experience. Alan and Rashard were awesome. They both were knowledgeable and attentive with my time. I was in and out of the dealership in just a couple hours with a great deal on a gr awesome. They both were knowledgeable and attentive with my time. I was in and out of the dealership in just a couple hours with a great deal on a great truck! Scott in Finance was great as well, the team at Capital Ford in Wilmington are true professionals. Thanks so much for the awesome buying experience! I will be back! More