Capital Ford of Wilmington

While the sales and finance team are top-notch, the Service Department is terrible. The actual work they perform in the Service Department may be good but first you have to get past the 4 or 5 people Service Department is terrible. The actual work they perform in the Service Department may be good but first you have to get past the 4 or 5 people who sit at their desk in the Service reception area, tapping at their keyboards and completely ignoring any live person who steps in the door. After standing there for several minutes, fully expecting one of them to step up and at least acknowledge that they see a customer needing help and saying, hold on a couple minutes and I will be right with you, its more like each ignores the person who is standing there hoping another person will take on the task of helping this customer. Well, after being ignored, I spoke up and asked a guy who was going out of his way to make eye contact with me if he could direct me to someone who could help me. A very curt, "I'm working with someone else right now" was spit at me. Ok, great, there are 3 other people here so I walked to the other side of the wall and asked for some help. This was about an hour ago btw, today, Wednesday, March 31. The guy closest to the door toward the street (Service Greeter supposedly is his job) completely ignores me, yet again. I had stood near him several minutes ago only to be ignored. So I said can anyone help me? "I am working on something else" he says to me. At this point I lose it and said there are 4 people here and all of you are ignoring a customer and tapping on your keyboards. He tells me something like "you show up here with no reservation . . . .". Of course I am wondering how he knows this as I have not discussed this with him. All any one of them would have needed to do was to make eye contact and say, "give us a couple of minutes and we will be right with you". Problem solved, but not one of them even made eye contact. I asked for the manager and they said there was not one there, which does not surprise me given their behavior. I had to walk to the finance department and explain to them what had happened just to get them to get me some help. They need a manager who trains the service greeters and then he needs to stay around and actually manage the place. Its great until you buy the car, and then the service people are just rude. More

I have the worst experience ever, I recommend not to do any business with this dealer (Wilmington, NC) at all. Be careful if you do! any business with this dealer (Wilmington, NC) at all. Be careful if you do! More

Capital Ford is great to work with. The people are pleasant and knowledgeable. The repairs are quick and efficient. I have a 2015 and a 2020 Escape. They are great cars. pleasant and knowledgeable. The repairs are quick and efficient. I have a 2015 and a 2020 Escape. They are great cars. More

Exceptional experience and great people. The staff made the experience painless from start to finish. Traveled two hours to pickup the truck and once I arrived was out within the hour and headed back home. the experience painless from start to finish. Traveled two hours to pickup the truck and once I arrived was out within the hour and headed back home. More

Service was prompt, Service tech Jeff Grundy very helpful in determining if part for recall on my auto was in stock and made an appointment for me to have it corrected in determining if part for recall on my auto was in stock and made an appointment for me to have it corrected More

I had my Ford Flex serviced for yearly inspection, oil change and once over. They had me in and out within the time they allotted, were all masked and respectful, and everyone was was friendly. Couldn't change and once over. They had me in and out within the time they allotted, were all masked and respectful, and everyone was was friendly. Couldn't be happier. More

Awesome service little or no wait time. Explanation given on my warranty. Received and signed in on a very awesome timely basis. Just a great experience all the way around. on my warranty. Received and signed in on a very awesome timely basis. Just a great experience all the way around. More

Mike Golemboski, always comes to get my car and leaves me a car to use. Mike is always very polite and professional. He very patiently explains the computer to me when I have trouble and any other question a car to use. Mike is always very polite and professional. He very patiently explains the computer to me when I have trouble and any other question I have. He is an example why I stay with Capitol. I always feel my car is being taken care of and that I can trust them to treat my car the way it should be taken care of. MM More

Nathen Martin Was very knowledgeable and helpful through out the entire sale process. He absolutely is the best Car Dealer I have ever met! All communication was done over the phone and responses were extre out the entire sale process. He absolutely is the best Car Dealer I have ever met! All communication was done over the phone and responses were extremely prompt when I had a question. He made the process so smooth that I was still in shock when he delivered my Ford Edge to my house (I live an hour away from the dealership). Nathen was also very kind and seemed just as happy as I was about getting the car I had wanted for so long! I definitely will be back in the future! More

Everyone but the detailer was awesome. Or possibly, everyone except whomever was supposed to make sure the detailer did the job? The truck was clean enough, but just barely. It was absolutely not detai everyone except whomever was supposed to make sure the detailer did the job? The truck was clean enough, but just barely. It was absolutely not detailed as expected / is customary while I signed the paperwork so someone dropped that ball. More