Capital Cities Imported Cars

These guys know customer service! I was on a trip from Montreal to Philadelphia and as I passed Albany New York the oil light in my 2011 Jetta came on. It was later discovered that the I was on a trip from Montreal to Philadelphia and as I passed Albany New York the oil light in my 2011 Jetta came on. It was later discovered that the car had lost oil because of an improperly installed oil filter by my home dealer. After using the VW emergency road service, my car was towed to Capitol Cities VW and then came the best part of the whole day, I met Randy. It was 3:30 in the afternoon when I arrived and Randy had someone work on the car immediately, they stayed past their normal working hours and I was on my way, half an hour after normal closing time. The whole team understood what I really needed and delivered in spades. Thank you Randy, thank you Capital Cities VW and thank you Langan Automotive Group. More

Service was outstanding! Bill was very helpful and on too of things everything was ready on time as promised. Thank You so much for your help! of things everything was ready on time as promised. Thank You so much for your help! More

After visiting VW dealers nearer my home with unsatisfactory results, I visited Capital Cities. I was greeted with a smile and welcomed to the dealership. After informing Ryan Mazur what vehi unsatisfactory results, I visited Capital Cities. I was greeted with a smile and welcomed to the dealership. After informing Ryan Mazur what vehicle I was interested in, he was very helpful in facilitating my purchase of a 2013 Passat. The whole experience was,from my point of view, how a potential customer should be treated. Capital Cities will be the dealership I will plan to use for any future purchases of a VW and will recommend to my friends and family. Thank you for your courtesy and friendly, business manner. I really appreciated it. More

I received excellent service and guidance from Bill Asprion. I would highly recommend this dealership. The service department is also wonderful. I bought my first car with this dealership and just purc Asprion. I would highly recommend this dealership. The service department is also wonderful. I bought my first car with this dealership and just purchased my second with them. More

My father recommended Capital Cities and especially Bill Asprion from his previous experiences. Bill was very helpful with finding the right car and staying within my budget. He fairly appraised my trade-i Asprion from his previous experiences. Bill was very helpful with finding the right car and staying within my budget. He fairly appraised my trade-in and offered more than I was expecting. Bill kept me well informed while I was waiting on my car to be delivered. When I received the car, Bill carefully went over all the details and made sure I had no questions. Additionally, he followed up with me later in the week to ensure I was happy with everything. Capital Cities is definitely a quality dealership that does not pressure anyone to buy and offer excellent service. More

I've been driving nothing but VWs for over thirty years--some new, some old and some very old--so I'm uber-familiar with VW sales and service resources in the greater Albany and Boston metro areas. years--some new, some old and some very old--so I'm uber-familiar with VW sales and service resources in the greater Albany and Boston metro areas. Dan's a pro and showed it when delivering an aged Golf (~five years ago) and just recently, a barely-used 2013 Jetta he had located, offsite. Nice, in both instances, to drive away with 'something done right that I didn't have to do myself'. I barely lifted a finger in either transaction. Almost effortless and on schedule. It's necessary to add that Dan's work is complemented by the conscientious team in Service. They have cared for several of my 'dubs over the years and treated all, as if they were their own. Top to bottom, business earned. More

Came in with a question about purchasing a new car, and never felt any pressure to buy. Provided information quickly and worked with our hectic schedule to get everything done. This is the fourth car w never felt any pressure to buy. Provided information quickly and worked with our hectic schedule to get everything done. This is the fourth car we have purchased from capital cities and will continue to go there in the future. More

Bill Aspiron was a pleasure to deal with in purchasing my vehicle. He was not the pushy salesmen you dread in going to purchase a car. When it comes time to purchase another vehicle in the family, we will de vehicle. He was not the pushy salesmen you dread in going to purchase a car. When it comes time to purchase another vehicle in the family, we will definitely come back and check with Bill. More

I went in to trade in an old vehicle and purchase or lease a new. Ryan very patiently worked with me as I explored and considered my options and provided me with additional reading material to look ove lease a new. Ryan very patiently worked with me as I explored and considered my options and provided me with additional reading material to look over. At no point was I pressured to make a decision and in the end I think I ended up with exactly what I was looking for even though I started myself off on a path slightly off to the side. While there was a small issue in the paperwork at some point, the issue was handled and resolved proactively and well. More

Admittedly, I am a car salesman's worst nightmare. My new smoking hot Fender Edition, 6 speed Turbo Beetle is the 2nd new car that I have purchased from Capital Cities and there is a reason for that. My new smoking hot Fender Edition, 6 speed Turbo Beetle is the 2nd new car that I have purchased from Capital Cities and there is a reason for that. They are NOTHING like any other dealer I have gone to. From service to sales they are the most courteous, informed and fair dealership I have had the pleasure of dealing with. Ryan Mazur is an outstanding salesman and a credit to the VW / Capital Cities team and I would recommend him to anyone who is considering buying a new/used car. Thank you all for helping me get the car of my dreams!!! More