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Capital Chevrolet
Wake Forest, NC
124 Reviews
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124 Reviews of Capital Chevrolet
June 01, 2024
If I could respond with no stars, I most definitely would! I financed a 2022 Volkswagon Atlas on April 17, 2024. At the time of purchase, the manufacturer's warranty and bumper to bumper warranty was g would! I financed a 2022 Volkswagon Atlas on April 17, 2024. At the time of purchase, the manufacturer's warranty and bumper to bumper warranty was guaranteed along with the additional purchase of Triton Care. On the evening of 4/17/2024 after purchase, the tire pressure light came on as I pulled into my driveway. I messaged my sales rep. On 4/22/24, The check engine light came on and my start/stop feature eventually disabled completely. My engine sounded as if it would overheat or like an industrial sized fan was constantly blowing under my hood. I expressed the issue to Capital Chevrolet & was sent to Volkswagon on 4/25. Volkswagon advised that I would have to pay out of pocket. I reached back out to Capital Chevrolet who advised me to bring my vehicle in on 4/26. On the evening of 4/26, I was advised by my salesman that my engine wasn't cooling and needed a thermostat! I was then provided a courtesy vehicle for the next 4 days. The repair was completed by an outside mechanic and I received my vehicle. On 5/17, I noticed a clicking with the brakes and a hard grinding/scrapping noise. I stopped by Capital Chevrolet AGAIN on 5/20. My sales rep and his manager both took the car for a drive and said there's NOTHING Chevy could do for me at this point because I'm out of "my window of care" with Capital Chevrolet. Both gentlement sent me BACK to Volkswagon AGAIN and told me the manufacturer's warranty will cover further repairs. Per Volkswagon, my wheel bearing is completely damaged & rubbing against my caliber bracket causing the caliber to separate from the bracket. The technician advised that the car was in a severe accident, which I was not made aware of, and the vehicle was rebuilt and should not have been sold! The wheel bearing, brake pads, axle and roaders have to be replaced along with a potential leak in the AC system. Thankfully, Volkswagon provides video footage of their diagnostic process to show all problems to their customers, and I am to see all damages for myself! I reminded the Volkswagon technician that I was still under warranty and to proceed with repairs. Per the technician, unfortunately, because the vehicle was in a previous accident, my warranty and Triton Care are refusing to cover any expenses. Capital Chevrolet has not tried to provide any further after purchase care or resolve my problem. I am left without a vehicle, $1,476.88 in Volkswagon repairs, a $300.00 diagnostic fee, potential storage fees by Volkswagon (because I can't drive the car off of their lot, or at all), a newly opened lease, no resolution, and again...no vehicle to drive. I have reached out to the Chevrolet’s Corporate office who advised me to open a complaint with the Better Business Bureau in which Capital Chevrolet is refusing to respond after two contact attempts by the BBB. Meanwhile, I am stuck with a lemon!!! Chevrolet Corporate office has agreed to replace my vehicle once a statement is provided by Capital Chevrolet in which, again, they are refusing! More
by jessica.haynes91
Employees Worked With
Ruben Pierce
March 23, 2024
I was here from Alabama working and was headed home and my truck broke down in Raleigh. These guys took me in and worked with me to get my truck fixed up and back on the road. They worked with my warranty my truck broke down in Raleigh. These guys took me in and worked with me to get my truck fixed up and back on the road. They worked with my warranty to get the best payout. Very friendly, professional and helpful. I highly recommend. and Mr ELia Lebbos ill give you a big Roll tide!!!!! More
by james johnson
Employees Worked With
ELia Lebbos
February 01, 2024
I spent close to 6k on rims and tires here and was told that the tires had free rotation. I called today to schedule the free rotation and was told I would have to pay for the service. I called and asked t that the tires had free rotation. I called today to schedule the free rotation and was told I would have to pay for the service. I called and asked to speak with a manager and they disconnected call. I called back and was told the manager was on lunch and other managers were in a meeting. I am very dissatisfied with the service from this location. More
by Quentin P
Employees Worked With
Ann Morrell
January 29, 2024
Poor customer service. Deceptive and unfair practices. Please be aware. Not professionals at all. Would definitely not recommend Deceptive and unfair practices. Please be aware. Not professionals at all. Would definitely not recommend More
by Taranc80
Employees Worked With
Brian Anctil, Ruben Pierce, Bret Bostic, Joseph Cobas
December 11, 2023
This was my daughter's first experience with purchasing a car. Everyone at the dealership was very kind and patient with us in making decisions. Randy was fantastic with allowing us to test drive as many car car. Everyone at the dealership was very kind and patient with us in making decisions. Randy was fantastic with allowing us to test drive as many cars as she wanted, helping us make the right choice. I would give this experience more than a ten if I could. We walked away with not one car but two, just because they were so great to work with and helpful with every question and concern I had. More
by Tanisha.Evans
Employees Worked With
Randy Baret
December 09, 2023
Is the worse plac… please do your self a favor and dont go there, they sale you guarantees without you knowing, they sale you cars that they were into car accidents and they dont tell you, and you over pay go there, they sale you guarantees without you knowing, they sale you cars that they were into car accidents and they dont tell you, and you over pay for the car i end up going to BMW to find out that they are crooks, go somewhere else to spend your money don’t go there, to be lied… More
by Felicia
Employees Worked With
Brian Anctil, Ruben Pierce, Danny Via, Bret Bostic, Joseph Cobas, Jessica Wellons, Bob Dolan, Tim Grissom, Ed Didawick, Mansour Ndir
September 08, 2023
Bought a new Corvette in August 2019 and was fairly happy with the purchase except for a $799 fee for Nitrogen and window tint. I was told it was already done but should have suspected that the contract has with the purchase except for a $799 fee for Nitrogen and window tint. I was told it was already done but should have suspected that the contract has a "we owe" for $799. A few months later I had a tinting shop put a stripe on the car. I was discussing how window tint was applied on my car with the owner and he showed me that my car never had tint applied. I called the sales guy and left a message; never heard back. I know he still works there because he is on their web. I recently bought another car from Hendrick that had the mandatory tint and you can definitely see that it was there by the slight line at the edge of the glass. So they have forever lost my business. Corvette gets serviced at Sir Walter since it is close to my house. More
by rwc815
Employees Worked With
Dajion Brathwaite, Ruben Pierce
