Capistrano Volkswagen - Service Center

Difficult problem that involved an external supplier. Even though they believed it to be a problem with the other supplier they persisted with the case until it was resolved. It turned out to be with the Even though they believed it to be a problem with the other supplier they persisted with the case until it was resolved. It turned out to be with the other supplier. Went above and beyond. Thank you! More

The dealership was very professional staff people got me my appointment time. People are nice. Have a Starbucks coffee which is nice. my appointment time. People are nice. Have a Starbucks coffee which is nice. More

James was efficient, knowledgeable and a great listener. Our work was performed as requested without a problem. Cory the leaderman is just the best too. Our work was performed as requested without a problem. Cory the leaderman is just the best too. More

In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More

Made an 8 o’clock appointment arrived at 7:55 and did not talk to anybody until 830. Finally they said there’s a glitch in the computer system. talk to anybody until 830. Finally they said there’s a glitch in the computer system. More

A service performed unnecessarily with no accountability. It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, n It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, not walk, from that dealership. More

Easy scheduling and check in. Delivered car ahead of schedule. Was not happy they found thousands of dollars of recommended unscheduled maintenance work to add on to my 30,000 mi Delivered car ahead of schedule. Was not happy they found thousands of dollars of recommended unscheduled maintenance work to add on to my 30,000 mile maintenance. More

Everyone so pleasant. They really work to get you in and out on time . They let you know up front the costs. They really work to get you in and out on time . They let you know up front the costs. More