Capistrano Volkswagen - Service Center

I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful. More

3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communicat Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communication, constant delays, lack of urgency in resolving problems. More

Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. More

The guys from the service department were great the young lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on t lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on the car no one called me back More

Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and is terribly shabby. What was supposed to be fixed isn’t fixed, and they don’t conduct quality control and check their work. For example, my interior headliner had to be removed to do service involving the sunroof, but the headliner wasn’t reattached properly and was covered with dirty fingerprints. Stay away from this place! More

Zander was very helpful in outlining all the costs and details of our tire replacement and balancing. It was a great experience overall. details of our tire replacement and balancing. It was a great experience overall. More

Great service and millions of thanks to Zander for his help and thorough response. Second time here! help and thorough response. Second time here! More

Very pleased with everything Easy to get appointments very friendly and helpful. I will continue using for my next setvice very friendly and helpful. I will continue using for my next setvice More

Best dealership ever! Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for a Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for and to do business with. More

I get great service and everyone is very helpful. My only complaint is the lack of loaner cars, anytime I’ve inquired about one the answer is “first come, first served” but in my 2 years of owning my My only complaint is the lack of loaner cars, anytime I’ve inquired about one the answer is “first come, first served” but in my 2 years of owning my ID4 a loaner is never available. For this reason I had to wait a few weeks to when I was off work to schedule the repair. I understand that loaners are in high demand, and limited, I’m just more accustomed to a loaner being part of the service after paying over $50k for a car. Having said that, Zander was very helpful and got my car serviced quickly and provider a Lyft, but I would like loaner service in the future to have more flexibility over when I can schedule repairs. More