Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
621 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
621 Reviews of Capistrano Volkswagen - Service Center
Sort by
June 02, 2025
Excellent customer care and excellent service for my car! ! I love the videos they provide to show me what needs attention. ! I love the videos they provide to show me what needs attention. More
by MCH8
Verified CustomerEmployees Worked With
May 29, 2025
Zander and George are very professional and take care of my car I’m hoping that from now on my car will read my keys and won’t have any problem my car I’m hoping that from now on my car will read my keys and won’t have any problem More
by FAYPAY
Employees Worked With
Zander and George
May 27, 2025
good an on time service why they are not charging the ID4a while they keep the car ID4a while they keep the car More
by moekazem
May 25, 2025
Very good honest dealer bought two cars from them and serviced them all the time since nee serviced them all the time since nee More
by JCHRISTENSEN10
May 20, 2025
The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More
by MISSIONEROOC
May 14, 2025
Got quoted $5600 for leaking water pump, coolant flush, serpentine belt and valve cover job. Asked for video of coolant and water pump leak. They said they lost it. My personal mechanic of over 30 yrs fou serpentine belt and valve cover job. Asked for video of coolant and water pump leak. They said they lost it. My personal mechanic of over 30 yrs found no problem with coolant and pump, changing belt and valve cover gasket job for $950. Criminal and outrageous behavior. More
by Capilot28
Employees Worked With
Greg Acker
May 09, 2025
Hands down the best dealership around that I have ever experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealersh experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealership. More
by DTODDS24
Employees Worked With
May 08, 2025
Capo VW is professional, courteous and quick. From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone know From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone knows your name but sophisticated enough to handle the big city issues of your VW. No better place for VW service in Orange County. More
by Maddog53
Employees Worked With
May 08, 2025
The staff was Organized, friendly, helpful, efficient … I don’t have any more to say. don’t have any more to say. More
by danl2
May 06, 2025
Both Sydney and Brad went the extra mile to ensure that all my needs were addressed and fully taken care of. A completely pain free experience! all my needs were addressed and fully taken care of. A completely pain free experience! More
by s.shepherd1
Employees Worked With
