Capistrano Volkswagen - Service Center

Yes, I would recommend this dealership with a caveat. The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because VW is aware of the issue and has not fixed the problem. The dealership has no ability to fix this problem either. This is a safety issue because when the screen goes out, so does all functions related, such as the backup camera. More

I drive out of my way to get my car serviced at CAPO VW as they are consistently great and trustworthy. as they are consistently great and trustworthy. More

I appreciated Service Advisor Greg’s service minded approach, he communicated frequently and was very helpful. approach, he communicated frequently and was very helpful. More

The service staff and technicians are very friendly, helpful, and knowledgeable. I came in with a suspension noise issue and during the work they discovered a separate issue covered under warranty, got helpful, and knowledgeable. I came in with a suspension noise issue and during the work they discovered a separate issue covered under warranty, got it all cleaned up and fixed in a short span of time. Very professional More

A very efficient and comfortable service experience. A+++. The texted status updates and video of my car in the service bay, narrated by the actual technician, is truly innovative and appreciated! A+++. The texted status updates and video of my car in the service bay, narrated by the actual technician, is truly innovative and appreciated! More

Timely and service was very good. Knowledgeable service agents. I will always come back.; great job. Knowledgeable service agents. I will always come back.; great job. More

Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or parts. More

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Car returned with back door open. Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen s Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen so soon after a tire rotation. Very frustrating. More

Fantastic customer service. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. More