Capistrano Volkswagen

WE DROVE FROM PASADENA TO BUY OUR DAUGHTER HER NEW 2011 JETTA AND IT WAS WELL WORTH IT. MOE AND NICK GAVE US AN OUTSTANDING DEAL, GREAT SERVICE AND I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO GO TO CAPI JETTA AND IT WAS WELL WORTH IT. MOE AND NICK GAVE US AN OUTSTANDING DEAL, GREAT SERVICE AND I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO GO TO CAPISTRANO VW. JOB WELL DONE GUYS, I'LL BE BACK!! More

IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF. IT TOOK 24 HRS FOR A CALL TO INFORM ME OF THE 2ND ESTIMATE AS THE 1ST ESTIMATE WAS NOT VALID WITH ALL THE NEW PROBLEMS. I WOULD NOT RECOMMEND THIS PLACE. More

Can't review re maintenance, but the buying experience was very good. Salesman Ryan was friendly, knowledgeable and capable. I did my research on the car and prices and there was no pressure to purchase was very good. Salesman Ryan was friendly, knowledgeable and capable. I did my research on the car and prices and there was no pressure to purchase the car, though they obviously wanted me to buy. He helped easily smooth over any minor bumps in the sale and made it a very pleasant experience. The finance officer Kevin, was very good, did not pressure me to purchase the extra after market packages like theft protection, coatings etc. All in all one of the best car buying experiences I've had. I would recommend this lot. More

I bought my car approx. 1 year ago and have had negative experiences ever since. I went there for their promise to make every customer happy. I was lied to when I bought my car and it has continued to get experiences ever since. I went there for their promise to make every customer happy. I was lied to when I bought my car and it has continued to get worse over time. I was suckered into their maintenance package and told how wonderful their service department was. Quick oil changes, ease in making appointments, the list goes on. When I called to make the appt for my first oil change, it took me 10 minutes on the phone and they couldn't even give me an estimate on how long it would take. They had my car all day and it was barely finished by 6pm. I brought my car in for the 10,000 mile check up (oil change and tire rotation) on Thursday night for service on Friday. I got a call at 4pm on Friday that it was completed. I was told that I had to be the person picking up the car and I couldn't even have my fiance come down to get it. So we both drove down to pick up the car, I went off to make my appointments and he drove my car home. We took the car out on Sunday and smelled oil when we started driving on the freeway. I figured they spilled oil while doing the oil change and didn't think anything else of it. I drove approx. 50 miles today and when I got off the freeway a light came on that said "Oil Pressure off. Turn off engine!" So I pulled over to a gas station and had to get my towed to the dealership. The oil leaked everywhere, including the entire underside, all over the exterior paint and leather interior (its a convertible). By the time my car stopped smoking and was cool enough to touch, I pulled out the dipstick cleaned it off and checked the oil level. The stick was completely dry. The oil was sucked completely out of the car and I am hoping it didn't do any damage to the engine. I am currently waiting for the Service Manager or owner to get back to me so I can meet with them and discuss how they are going to resolve these issues. More

You tell me if you had ordered a part for something back on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your battery looked at they break the top lid covering so it starts melting onto my engine? Worst I pay for Replacement of collant reservoir which cost $270.00 excluding tax...but whats interesting is that when my battery lid breaks it's interesting that all my fluid caps are open too. They were never closed properly (all of them)? My part that was ordered was a base to a seatbelt. This was not working properly and when the dealership quoted me $480.00 to fix it I of course declined. We are talking about just the connection part not the material that binds around the body. They never put the plastic back on the seatbelt. It has now ripped my leather seat terribly and the center cosile. If you are a female young-middle age- or elderly I would avoid this dealership. I would be curious to see just how many of there complaints or no follow-up behavior is with women. I have submitted a complaint to the BBB that is just how horrible my last 2 visits with this dealership have been. Even booking my appointments ahead of time they are either never put in the book, or there has not been enough time alotted. Again if you are a female I would avoid this dealership. They do not treat everyone as an equal, and I am now spending the hours to prove it on paper. It's really sad that this is an actual certified Volkswagen Dealership. SAVE STRESS AVOID CAPO VW More

We did a lot of research on the web and went to Capo VW after looking at several other dealers. They had, by far, the largest number of good value, good quality used convertible Beetles. Greg was very pati after looking at several other dealers. They had, by far, the largest number of good value, good quality used convertible Beetles. Greg was very patient, pulling several different ones out for us to see. He offered test drives in all of the ones we were interested in. He was very polite and professional, but did not pressure us to "make a decision." I called and spoke with Tom, the Sales Manager. He was also very polite and was able to answer my question. We went back two days later and Greg met us in the parking lot. Again, very professional and friendly! He brought around the model we were most interested in and then patiently showed us our other possible one, answering questions in a very informed manner. Once we decided, we sat down to what was actually a very pleasant negotiation. Ususally, I go out to the car and read at this stage, due to how adverserial it becomes, with my husband and the sales staff going to battle. It was NEVER like that at CAPO. The financing staff was very pleasant and easy to deal with. Many sales reps talked with us while we were waiting, even though we had already made our purchase. We will definitely return to CAPO VW for our next car. They were warm, friendly and very helpful. Oh, the car is great, as well! More

I purchased a 2005 Volkswagen GTI from this dealership, and I must say, I couldn't be happier with the service I received. They were the only dealership that had the car I wanted at a really good price, an and I must say, I couldn't be happier with the service I received. They were the only dealership that had the car I wanted at a really good price, and it only had 9,700 miles on it (compared to Murrieta Volkswagen, which wanted the same price for a car that was 3 years older and had 51,000 miles on it). Gary was our salesman, and he answered all of our questions, and was really knowledgeable and friendly. I did have a minor issue with the car post-purchase; the fuel door wouldn't open without someone to pop it open from the outside, but the dealership promptly replaced the fuel door motor and all is well. I'd definitely recommend this dealership to anyone who's thinking of purchasing a Volkswagen. More

Capistrano VW is by far the best dealership in Southern California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars o California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars on site and you don't have to go through the Enterprise rental car BS when you take your car in for service... I would definitely recommend Capo VW for sales and service. In sales Buddy is the man and in service Ken is the man.. Thank you Capistrano VW for being sooo awesome !!!! If it were not for you Capo VW, I wouldn’t own a VW product. More

No one at the dealership answers the phone including the receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude and spoke with a bad attitude. I simply asked for Brent (whom I was dealing with in service) she said "He's in the meeting just like everybody else!" When I finally did get through I was put on hold and told that they were checking the status on my car. I held for 25 minutes and when Brent got on the phone he had no idea what I was holding for. There is a general feeling of UNfriendliness in the service dept. Brents body language indicated he was unhappy and acted as if I was a waste of his time. I needed a couple of things looked at on my car one of which was an oil leak. Brent stated that the techs couldn’t see a leak because there was mud/dirt under the car. I wonder if they had cleaned the dirt off if they could have found the leak. In my opinion an oil leak is very serious and could cause serious engine damage. I have yet to pick-up my car and hope for better treatment. Horrible customer service at this dealership. I will NOT return and will NOT recommend. More