Capistrano Volkswagen

They were very helpful, nice and friendly. No pressure at all. The best of all they were willing to price match. Overall I enjoyed buying car from them. all. The best of all they were willing to price match. Overall I enjoyed buying car from them. More

CapoVW is the ONLY dealership I would ever recommend. Through each step of the purchase process, Don and his team were quick, friendly, up front and honest. In my experience with car dealerships, I've ha Through each step of the purchase process, Don and his team were quick, friendly, up front and honest. In my experience with car dealerships, I've had rude, greedy, friendly, sneaky, and always thought that was just the way buying a car was...a necessary evil. However, I had many interactions with Don during the purchase of my Beetle, and my car buying experience was actually wonderful! He was attentive, knowledgeable, accommodating and more importantly HONEST... Never pushy or demanding. Capo doesn't feel like a predatory dealership. It feels like a safe place to buy a car. I trust them...never thought I'd ever say that about a car dealership and its employees. I was so impressed with this place, that I drove almost 40 miles just to do business with them. I love the staff at CapoVW! Don, Tom, Kevin, Gary...it was MY pleasure to buy my car at CapoVW! Thank you for helping me buy my car...my dream VW Beetle! THANK YOU!! More

Don listened to what I wanted and gave what I asked. I got the car I wanted and processed the sale in record time. I appreciate the focus on getting me out the door quickly. got the car I wanted and processed the sale in record time. I appreciate the focus on getting me out the door quickly. More

I leased a new 2013 Jetta TDI and I love it!! Don and everyone at the dealership were very helpful and friendly! I would recommend this dealership and will definitely be returning! everyone at the dealership were very helpful and friendly! I would recommend this dealership and will definitely be returning! More

Hi Cory- I left a message on your recorder today regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect informati regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect information (which is not the real issue) and the total disregard for customer service by Mr. Hollbrook. This is not the first time I have received substandard service from Mike. I had an issue with my tire last year that resulted in me going to GoodYear to have the tire repaired after Mike would not even inspect it. I do not think Mike represents VW or your dealership in a courteous, professional or interested manner-In fact, his actions reflect an "I could care less" attitude. As I explained on my recorded message to you- I will no londer use your dealership, but as a business owner myself, I though you should know why. I am also going to log these complaints on the VW website as well as Yelp and any other "customer satisfaction" web sites. After two years of terrible customer service, I think something should be done to help Mike either change his attitude, or move on to a job he likes better. Sincerely, Anne McGraw More

Our daughter purchased a Jetta exactly one year ago to the day, from April Dean. April was so helpful to her that we immediately thought of her when we were ready to purchase a new car. We did not spend the day, from April Dean. April was so helpful to her that we immediately thought of her when we were ready to purchase a new car. We did not spend a great deal of time looking around because April showed us exactly what we wanted, after viewing a few options. We ended up with a beautiful red beetle (which I had always wanted). Everyone we met at the dealership was friendly and helpful, especially April, and the customer service is excellent. We would not hesitate to return to Capistrano VW in the future. Thanks for making it so easy April. More

Don was super busy, yet attentive and able to meet our needs. I had already done my research, so he didn't waste my time with unnecessary information and "salesman" techniques. He worked with us to get th needs. I had already done my research, so he didn't waste my time with unnecessary information and "salesman" techniques. He worked with us to get the best price and was able to get approval to match a competitors price. More

I purchased a car from April Dean last year and had to send my parents back for their new car!!! She was equally helpful and the entire process of purchasing my mom's new Beetle was easy and seamless. T send my parents back for their new car!!! She was equally helpful and the entire process of purchasing my mom's new Beetle was easy and seamless. Thank you so much for your attention to detail! More

Says what they will do and does what they say. Easy and Says what they will do and does what they say. Easy and friendly dealership. 5 th car bought from Steve. Always go here first. Save time and compare. Says what they will do and does what they say. Easy and friendly dealership. 5 th car bought from Steve. Always go here first. Save time and compare. More

We drove from Bakersfield to Capistrano VW to buy a Volkswagon CC. We called in the AM, April got back to us within 30 minutes and offered many incentives for us to make the 2+ hour drive. We arrived, Volkswagon CC. We called in the AM, April got back to us within 30 minutes and offered many incentives for us to make the 2+ hour drive. We arrived, the vehicle was ready and waiting, paper work ready to go and we were in and out with our new vehicle before 6pm. Amazingly smooth transaction and 2 days before Christmas on a Sunday! Very much worth the drive and highly recommend the dealership and April. Couldn't be more pleased with the transaction and hopefully the vehicle will be excellent as well. More