Capistrano Volkswagen

I purchased a 2012 Touareg TDI Lux back in December. Everyone at the dealership was very courteous, friendly, and helpful, from our salesman (Pete Heisser) to the finance guy to the sales manager. Even Everyone at the dealership was very courteous, friendly, and helpful, from our salesman (Pete Heisser) to the finance guy to the sales manager. Even the cashier at the parts counter was extremely nice and helpful. I would definitely recommend buying a car from this dealer. Pete Heisser was also a great salesman. He did everything he could to guarantee that my experience was great and to make sure I got a good deal on the car. He is full of energy and makes the car buying experience a lot of fun! There was no pressure or stress or games. The whole car buying process took less than two hours. It was great. Even after the sale, Pete has helped to answer all of my questions about the Touareg and is still making sure that I am happy with the car. Definitely look him up when you go to Capo VW. The selection at Capo VW is also amazing. They are always well stocked. If they don't have the car you want, they will find it and get it because they are so well connected. I would definitely buy my next car from them. More

It was a great experience. Good people selling great cars, I love it. Will always go back and service/purchase my VW's. Phil D. cars, I love it. Will always go back and service/purchase my VW's. Phil D. More

April Dean was fabulous in getting me the right car for my family, and at the right price. She worked hard and was very personable. All of the people I came into contact with at the dealership were frien my family, and at the right price. She worked hard and was very personable. All of the people I came into contact with at the dealership were friendly and helpful. I will definitely return there for my next car, too! More

James was extremely helpful this past week in helping my family find a car that met our needs. He didn't just try to "sell" us, but really took his time helping us make an informed decision that best fit ou family find a car that met our needs. He didn't just try to "sell" us, but really took his time helping us make an informed decision that best fit our situation. At work the next day I recommended him to several customers and co-workers I was so pleased with his service and the car we got. I hope he is still there when it's time for another car. :) More

Andrea was my mom's salesperson. She was very helpful and kind. We were looking for a TDI and when one came in she phoned us immediately. and kind. We were looking for a TDI and when one came in she phoned us immediately. More

This was the second car we purchased from this dealership. They worked hard to earn our business. We will try them again in a few years. dealership. They worked hard to earn our business. We will try them again in a few years. More

After car hunting for several weeks and having to deal with several pushy salesman my wife and I were beginning to get frustrated with the whole process. [Enter Don] Once we came to VW Capistrano and met with several pushy salesman my wife and I were beginning to get frustrated with the whole process. [Enter Don] Once we came to VW Capistrano and met Don, we instantly felt comfortable. His professional approach, friendly manner and unbelievable service won our trust straight away. We can honestly say that dealing with Don was by far an absolute pleasure and would not hesitate to recommend him to our friends and family. Thank you for making our experience so wonderful. Best Regards, Byron & Candice Silver More

Customer Service is expected and James delivered big time in fact the whole crew at Capistrano volkswagen were way above average. Thank you for all your help perfect sale. in fact the whole crew at Capistrano volkswagen were way above average. Thank you for all your help perfect sale. More

Our story is a little different. We didn't buy a car from Capistrano VW. But not because we didn't want to. The color combination that we wanted wasn't available there. Our experience there was outstandi Capistrano VW. But not because we didn't want to. The color combination that we wanted wasn't available there. Our experience there was outstanding. David Hoke, our salesperson, was great, during our decision process. He was very knowledgeable about his products. He tactfully guided us to options that were more needed. He almost always picked up the phone whenever we had a question. Many sales people are friendly, when there is a chance to make a sale, but David remained very nice and helpful even after we notified him of our decision to buy elsewhere. We look forward to getting our service at Capistrano VW ... and buying a future car there. More