Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,554 Reviews
Welcome to Capistrano Volkswagen, the home of Smileage Guaranteed!® Capo VW is the site of the first new car dealership in San Juan Capistrano, starting in 1963. Miles Brandon purchased the store in June 1997 and has been providing tons of Smileage around the community ever since! We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. We are very excited that our newly renovated Volkswagen marketplace showroom has been completed and we can't wait to break ground on more renovations coming later this year!
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Capo VW prides itself on being the "un-dealer" and is an independently owned and operated store with several unique dealership features. Not only do we have a brand new state-of-the-art Volkswagen showroom including a 220" TV screen, unique road sign artwork by Boris Bally that lines our showroom walls, but our staff cares to provide you with as much Smileage as possible when you visit Capo VW!
Looking for your perfect vehicle? We carry a great assortment of new inventory, including a selection of unique and Limited Edition VW models and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! In fact, Capo VW was 1 of only 6 dealers to be ranked in the top 20 in both new and Certified Pre-Owned Volkswagen sales in 2011, out of nearly 600 dealers!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,554 reviews
January 15, 2012
The fun in car buying is reborn with Capistrano VW. No more feeling like you are just another number on the wall for monthly quotas. April was very friendly and ensured all of our needs were met and on t more feeling like you are just another number on the wall for monthly quotas. April was very friendly and ensured all of our needs were met and on time. -Charles & Taylor More
by cc_strong
Employees Worked With
April Dean
January 15, 2012
I usually don't write reviews but James was great. Well spoken, knowledgeable, helpful. He made buying out new pre-owned certified passat wagon an enjoyable experience. spoken, knowledgeable, helpful. He made buying out new pre-owned certified passat wagon an enjoyable experience. More
by jamoeder77
Employees Worked With
James Hedland
January 14, 2012
SUPER HELPFUL AND FRIENDLY EMPLOYEES!!! They were very honest and open with us and got us in and out in a mater of an hour! Such a great experience! Thank you so much Eric and Don! I love my new 2009 Jett honest and open with us and got us in and out in a mater of an hour! Such a great experience! Thank you so much Eric and Don! I love my new 2009 Jetta!! =) More
by toriselk
Employees Worked With
Eric Menzies
January 13, 2012
I visited Capo VW looking to buy a used car, but once I spoke with Peter Heisser I left there with my first new car. The experience was great and I am very happy with my car. Peter and all the staff there spoke with Peter Heisser I left there with my first new car. The experience was great and I am very happy with my car. Peter and all the staff there know exactly what they do and they do a superior job at it. No hassle, excellent price and to the point. My experience at Capo VW was so outstanding that I recommended my family and friends. One of my friends already went and purchased a car from Peter. My friend agrees with me about the customer service experience. I will continue to recommend Capo VW and Peter and will of course return in the future. More
by arevalo731
Employees Worked With
Peter Heisser
January 12, 2012
The dealership was great, fast, friend and no hassle. The salesmen did a great job on representing VW's. All the staff greeted me with a hello and a smile. I will buy my next car from this dealership. salesmen did a great job on representing VW's. All the staff greeted me with a hello and a smile. I will buy my next car from this dealership. More
by Boyz
Employees Worked With
McCurtis Kelley, Curtis Kelley
January 10, 2012
The team at Capistrano was helpful, patient and very professional. Richard, our main contact, was very informed and was able to answer all questions. This was our first time purchasing a VW product and professional. Richard, our main contact, was very informed and was able to answer all questions. This was our first time purchasing a VW product and I was very impressed. They make the process easy and were most efficient. We were at the dealer many times before purchasing this car and Richard was always patient, kind and informative. I highly recommend Capistrano! More
by wetrainyou
Employees Worked With
Richard, Richard McAllister
January 08, 2012
After doing a lot of research on purchasing a VW I settled on VW Cap and was so satisfied! James was extraordinarily helpful and friendly. I have had my car now for about a month and wouldn't change t settled on VW Cap and was so satisfied! James was extraordinarily helpful and friendly. I have had my car now for about a month and wouldn't change the experience for the world. I will absolutely recommend James and the SJC VW to my friends and acquaintances. More
by Coco knows
Employees Worked With
James Hedland
January 07, 2012
I highly recommend Cutis McKelley - friendly and professional consultant. Price was the best on the market and high quality service. Thanks a lot! I am happy! professional consultant. Price was the best on the market and high quality service. Thanks a lot! I am happy! More
by MikeIrvine
Employees Worked With
Cutis McKelley, Curtis Kelley
January 07, 2012
I had been looking everywhere for a platinum gray VW Jetta SE with convenience and sunroof with no luck finding one. When my boyfriend called Capo VW 2 months into my search he talked to James who told Jetta SE with convenience and sunroof with no luck finding one. When my boyfriend called Capo VW 2 months into my search he talked to James who told him that they had one. I couldn't believe it. We went down there later that day to look at it. James met us at the entrance to the dealership. He informed us that the car was in the back because it had just gotten off the truck. He showed us into his office, offered us water, and made us feel right at home while he went to pull the car up. When I saw it I knew I had to have it. He helped us through the longer than expected process, bringing us coffee and hot chocolate for my son. When the car was finally mine he showed me all the basics and let me know that if I needed anything he was only a phone call away. He really made me and my family feel like part of the Volkswagon family. More
by babyjane84
Employees Worked With
James Hedland, Jr
