Capistrano Volkswagen

My daughter purchased a car from Peter 3 months ago, and my husband and I were so impressed by the customer service and how well they treated her, I went back to buy a new car from them! Quick, easy, friend my husband and I were so impressed by the customer service and how well they treated her, I went back to buy a new car from them! Quick, easy, friendly; the BEST car buying experience I have ever had. More

.....My visit to this Dealership and dealing with Salesman David Hoke was a very easy experience. Mr. Hoke took a lot of time with me with regard to pre-sale and after-sale delivery. Although the Salesman David Hoke was a very easy experience. Mr. Hoke took a lot of time with me with regard to pre-sale and after-sale delivery. Although the dealership was busy, Mr. Hoke took all the time necessary to make me feel comfortable while there, including a test-drive. .....The dealership was very clean, modern and all the employees I had contact with while waiting for various events to take place were professional and friendly. I can state there was no pressure for me to buy a new car that day. My wishes not to add anything extra to the car after purchased were graciously met by the Finance Manager - Kevin, I believe. I had to call the day after the sale with a question, and it was promptly answered by Capistrano VW staff with a return telephone call within hours. ......On the "Price" portion of your survey, I did exceed my own benchmark of how long I could finance a vehicle at a monthly payment that was comfortable to me. I had to add six months longer than I anticipated, but I am going to assume that this was the best deal that both of us could work out at the time to make the sale.... Thank You, Dave & Capistrano VW, I will be looking forward to having my new Beetle taken good of care of by your staff.... Frank Sano San Clemente, CA More

This week was a huge week for our family. Purchasing a new or used car can be exciting and exhausting at the same time. My twin daughters just graduated from high school and are getting ready to start co new or used car can be exciting and exhausting at the same time. My twin daughters just graduated from high school and are getting ready to start college. New friends, sports, different schedules for work and school means it's time to get them out of my XXL diesel pick up truck and into something that is safe, practical, economical, reliable and FUN! My wife and were working the OC car dealership circuit all week and were quite fatigued by the time we found ourselves driving down south on the 5 headed for Capo VW. We were just having no luck with our search for the perfect car that was a reasonable price and had good financing options. The care salesman that we encountered at other dealerships made us feel a bit nervous about the car buying process and we seriously considered pushing out our purchase date and rethinking the entire process. When we met Don Abadie at the front door of Capo VW we just smiled. I cant explain why we felt the way we did but we just new he was a good guy. He was like the Labrador retriever of car sales professionals (America's favorite dog). When you meet a lab they are happy to see you, they don't bite and they usually want nothing more than to please you. Like a Lab, Don worked tirelessly retrieving every flavor of every VW Make and model that was in our price range and took my daughters and wife on countless test drives. Good clean fun. At the end of the day he printed out the best they could do on the cars we were interested in and said "here you go, take the quote home, sleep on it and give me a call if it feels like the right move". We called him that night and told him we were a GO! Two 2012 Golfs that should keep my girls in good company as they work there way through the next decade. What a solid, positive experience. Great job Don and Capo VW you all exceeded expectations. Cheers! More

Came up from San Diego to buy a '12 Jetta GLI. Traded in my Audi A4. Capo gave a fair deal on the trade with no hassles or lengthy negotiating from the sales team. Great experience!! Dave Hoke was terrific. my Audi A4. Capo gave a fair deal on the trade with no hassles or lengthy negotiating from the sales team. Great experience!! Dave Hoke was terrific. Knowledgeable, easy going and took care of my wife and I. After purchase. Dave showed us all the functions of the car and even set up the bluetooth for our phones.. The entire staff was great. Will recommend and go back for the next vdub. More

Andrea is the best. We went in to purchase a car for our kids and she immediately got their input and feedback working alongside my wife and I to ensure that what we purchased met the needs of four indi our kids and she immediately got their input and feedback working alongside my wife and I to ensure that what we purchased met the needs of four individuals (2 teenagers and 2 adults). Let's be honest, that's not an easy task but Andrea made sure that everyone felt part of the buying process. We had narrowed it down to two cars and to make it easier, Andrea pulled the cars side-by-side so that we could assess the cars without having to walk up and down the line. Let me tell you in all the years I have bought cars, nobody ever did that before. It's a little thing but a sure sign of someone that knows how to make things easier. Additionally, Andrea made sure everybody understood the features of each car along with the related service options. Her knowledge of the cars was very impressive as there was not a question she couldn't answer. Her enthusiasm and spirit made this car buying experience a pleasure. We will be back. More

My family just came to CA 10days ago,this is the first time for us to visit USA. Obviously we need more help to get car deal done. I appreciate Don's prefessional attitude and nice heart. He tried his be time for us to visit USA. Obviously we need more help to get car deal done. I appreciate Don's prefessional attitude and nice heart. He tried his best to help us,for instance,he picked us up twice because we have no car available;he helped us to talk with insurance companies and got good deal.Other dealer could gave the same price,but Don made the things more values than good price.It is really good experience to work with Don.If you like VW,I recommend Don to help you,he will not let you down. By the way,I strongly recommend my car :2012 Tiguan SEL w/Premuium Nav.,it's awesome! More

My experience at Capo VW was a positive one. Buying a car can be un-nerving. The environment there was very friendly. I visited the dealership three times before making my purchase, and with each visit I enc can be un-nerving. The environment there was very friendly. I visited the dealership three times before making my purchase, and with each visit I encountered employees who were helpful, pleasant, and interested in helping to service my needs. Our salesman, David Hoke, was particularly helpful. I appreciated how he followed up on our first meeting, as I continued to contemplate what might be the best purchase for my family. We kept in communication for nearly a month prior to the final sale. I also appreciated the post-sale phone call he made. We bought a certified preowned car and it seems like it will be suitable for my family needs. My only recommendation for improved service at this dealership would be that all preowned certified vehicles come equipped with a spare key and an owners manual. I was not made aware that many of today's vehicles need to have specially made keys in order for them to work in the ignition. I'll now need to spend time (and a fair amount of money) to have these items. I'll buy my next car from David Hoke as well. More

Normally I dread looking for a new car but my experience with Don Abadie at Capistrano changed my attitude. Don was friendly, informative and patient throughout the process. We were undecided between two with Don Abadie at Capistrano changed my attitude. Don was friendly, informative and patient throughout the process. We were undecided between two good car choices or whether to lease or buy. He was happy to indulge our need for multiple test drives as well as explore alternate financing options. Don’s unbiased recommendations and experience made us feel like he had our best interests at heart -which helped us make the right decision. It is obvious that the fine staff at Capistrano VW is more interested in developing return customers than making a quick buck. More

April helped me understand the car very well, and she made sure I was extremely comfortable before I drove off the lot. I was familiar with the car before I even drove it. made sure I was extremely comfortable before I drove off the lot. I was familiar with the car before I even drove it. More

David went well above the standard sales associate to the point where when my car came in (sent in from another dealership) it had a scratch on one of the rims, and David would not let me have it until it wa point where when my car came in (sent in from another dealership) it had a scratch on one of the rims, and David would not let me have it until it was in perfect condition. He then delivered the car to me, which he did not have to do. He will periodically call me to check in, something he also doesn't have to do. All in all, I walked in expecting the typical dealership mumbo jumbo and came out with an awesome car with a great price. Thanks David. More