Capistrano Volkswagen

I normally dread shopping for a new car. I was nicely surprised by the sales woman Jenni Perry. I was comparing the Jetta to my current car a Toyota Prius. She was able to answer all of my questions and surprised by the sales woman Jenni Perry. I was comparing the Jetta to my current car a Toyota Prius. She was able to answer all of my questions and some. I did not feel pressured to make any on the spot decisions as some of the other dealers I have walked into have. I was surprised to see the features that the Jetta had that were not available in my Prius. I may be moving to a colder climate and feel more comfortable with the performance of the Jetta in the snow. I highly reccomend Capistrano Volkswagen and the sales woman Jenni Perry if you need help selecting a new car. More

I was greeted by a sales gal that went by the name of Jenny that greeted us with a great smile and made us feel very comfortable without making us feel pressured as we felt at the other dealership we vis Jenny that greeted us with a great smile and made us feel very comfortable without making us feel pressured as we felt at the other dealership we visited the day before. It seems that she really knew the volkswagen but even was able to answer our questions about the advantages in buying our car through Capistrano Volkswagen. I was going to buy a Toyota but now were leaning towards a Volkswagen thanks to Jenny Perry. Its obvious that the caliper of sales people at Capistrano Volkswagen is top notch and we look forward to making our purchase soon……. Rob Adair More

This is the second time we have used April to purchase a car. Her character, experience, and knowledge of the vehicles is exceptional. She is undeniably efficient and patient. No matter how many times yo car. Her character, experience, and knowledge of the vehicles is exceptional. She is undeniably efficient and patient. No matter how many times you ask the same question she responds as enthusiastically as if you had never asked the question. Her demonstration of the car was very thorough and so fun that we ended up buying a package that we weren't going to consider. I would recommend her to anyone. More

Don provided an excellent customer service. He went above and beyond by picking me up from a local airport and driving me down to the dealership. He was very knowledgeable and friendly. I would recommened h and beyond by picking me up from a local airport and driving me down to the dealership. He was very knowledgeable and friendly. I would recommened him to anyone. Thanks Don! More

Went in to the dealer on a sunday morning to look into leasing a new VW Passat. Being in the car business ourselves, we have dealt with a lot of dealers. A few years back both my mother and sister purchas leasing a new VW Passat. Being in the car business ourselves, we have dealt with a lot of dealers. A few years back both my mother and sister purchased their new VW's from Capistrano VW and had the best dealer experience ever. After looking at dealers near my home we decided to take the hour drive from my home to visit Capistrano VW again. Thats where we met Andrea. Andrea is very knowledgeable and knows about true customer service. She did not once hassle us or try and sell me a car I did not want. She found the exact car I wanted color and interior. She was the best saleswoman I have ever had and did not play any games. Not only is she great at what she does but she has such a fun loving spirit to her! Very down to earth. We have bought a total now of 3 VW's from capistrano and will be returning when the new Passat Wagons come out! Thank You Andrea for making my experience one I will never forget and reccomend all my customers and family and friends too!Can't wait to see you again!! More

Within a few moments of stepping on the lot I was greeted by Don. I told him I was looking for a simple 4-door Golf and he showed me what they had on the lot. We test drove a car and I told him I wanted a fe by Don. I told him I was looking for a simple 4-door Golf and he showed me what they had on the lot. We test drove a car and I told him I wanted a few other options. He brought over another car from a back up lot and I took a look at it. We talked some finance numbers and he told me a couple figures. They did not have the exact color/trim I wanted so I went home to think it over and check out a few other makes. Don never pressured me and treated me professionally at all times. When we finally agreed on a vehicle he helped me get great financing which made a huge difference on my monthly payment and allowed me to go for the extended warranty. I was very satisfied with my purchase and everyone at Capistrano treated me with respect. Even after I signed all the papers we had a nice chat before I took possession of the car. The finance guy, Brian S, was also a great person to work with and treated me well. I have had the car for a few weeks now and I love it. I can see myself back at Capistrano in a few years buying my next car. More

Capistrano VW had not only awesome customer service, but their selection of vehicles was exceptional. As a recent college grad, being able to purchase my first car with the college graduate program gave me their selection of vehicles was exceptional. As a recent college grad, being able to purchase my first car with the college graduate program gave me the confidence to know I can afford a great car. Capistrano VW and the staff were all more than willing to help me with my every need, and made the entire process from the minute I walked in the door, to the minute I drove off the lot, incredibly smooth and FUN! More

They were very helpful, nice and friendly. No pressure at all. The best of all they were willing to price match. Overall I enjoyed buying car from them. all. The best of all they were willing to price match. Overall I enjoyed buying car from them. More

CapoVW is the ONLY dealership I would ever recommend. Through each step of the purchase process, Don and his team were quick, friendly, up front and honest. In my experience with car dealerships, I've ha Through each step of the purchase process, Don and his team were quick, friendly, up front and honest. In my experience with car dealerships, I've had rude, greedy, friendly, sneaky, and always thought that was just the way buying a car was...a necessary evil. However, I had many interactions with Don during the purchase of my Beetle, and my car buying experience was actually wonderful! He was attentive, knowledgeable, accommodating and more importantly HONEST... Never pushy or demanding. Capo doesn't feel like a predatory dealership. It feels like a safe place to buy a car. I trust them...never thought I'd ever say that about a car dealership and its employees. I was so impressed with this place, that I drove almost 40 miles just to do business with them. I love the staff at CapoVW! Don, Tom, Kevin, Gary...it was MY pleasure to buy my car at CapoVW! Thank you for helping me buy my car...my dream VW Beetle! THANK YOU!! More

Don listened to what I wanted and gave what I asked. I got the car I wanted and processed the sale in record time. I appreciate the focus on getting me out the door quickly. got the car I wanted and processed the sale in record time. I appreciate the focus on getting me out the door quickly. More