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Capistrano Volkswagen
San Juan Capistrano, CA
1,742 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,742 reviews
February 01, 2016
Quick and Easy I was able to complete my deal in about 2 hours to include the test drive, negotiation, financing and walking out the door without a hassle. Ali was g I was able to complete my deal in about 2 hours to include the test drive, negotiation, financing and walking out the door without a hassle. Ali was great and never hounded me while Nick got us a great deal and Joey made sure the car was covered. Thanks fellas. More
by dannyj0323
January 30, 2016
Outstanding experience We spent yesterday going to 4 different dealerships (VW, Honda, Camry and Nissan), our experience with Curtis Kelley at Capo VW was outstanding. He We spent yesterday going to 4 different dealerships (VW, Honda, Camry and Nissan), our experience with Curtis Kelley at Capo VW was outstanding. He was knowledgeable, asked the "right" questions and packaged an auto that not only meet our driving needs but our financial requirements all without the hassle of the deal. We will certainly recommend him to our friends and family. Peggy M. More
by Peggy M
January 29, 2016
Great Experience I have bought more than my fair share of cars and my recent experience with Curtis Kelley at Capistrano Volkswagen was one of the best I have ever had I have bought more than my fair share of cars and my recent experience with Curtis Kelley at Capistrano Volkswagen was one of the best I have ever had. Curtis made it a simple and easy process with great custom service. The whole team was very friendly, easy to work with and were not pushy resulting in a very confrontable experience. Nick Colucci and Joey Robustelli were great too and rounded off the experience. More
by DNA
January 25, 2016
Wonderful experience and Awesome Staff My experience at Capo VW was nothing but great. Everyone was extremely friendly, made me feel at home. I leased a 2016 Passat SE. I love love love My experience at Capo VW was nothing but great. Everyone was extremely friendly, made me feel at home. I leased a 2016 Passat SE. I love love love my new car! A special thank you to Michael Stieber for a pleasant and painless experience. I will definitely send any referral's to this location. Thank you!! More
by Dana S
January 25, 2016
Purchased Vehicle We drove 4 hours to come to this dealership, and left with nothing but smiles. We were well taken care of, especially by Curtis Kelly! Vehicles we hav We drove 4 hours to come to this dealership, and left with nothing but smiles. We were well taken care of, especially by Curtis Kelly! Vehicles we have purchased in the past took what felt like all day to get the paper work done, but Curtis made sure we got in and out! My family and I give this dealership 5 stars and recommend to everyone!!! More
by climer05
January 07, 2016
Two Leased 2016 Jetta Sport Sedans This is the second time we have worked with Steve Skinner and would recommend him to any of our friends. We leased these cars for our daughters and w This is the second time we have worked with Steve Skinner and would recommend him to any of our friends. We leased these cars for our daughters and we/they could not be more pleased. The Best Experience. More
by lmurphy
January 05, 2016
Pleasant, and Friendly Experience at VW Capistrano Vehicle Purchased: Volkswagen Jetta S 1.4T Manual Pros: - Above par hospitality - Welcoming staff - Steve - honest and friendly. He worked tire Vehicle Purchased: Volkswagen Jetta S 1.4T Manual Pros: - Above par hospitality - Welcoming staff - Steve - honest and friendly. He worked tirelessly with me for hours (over multiple days and test drives) to get me a car that fit my budget. Did not pressure me into buying a car at any point and gave me ample amount of time to go home and think. Ultimately, found me a great VW credit program that allowed me to purchase a car at reasonable monthly payments. He remained my single point of contact throughout the buying process and I never had to go through the "let me get my finance manager to get you best rate" game. - Joey - straightforward. Came in to work on the final step - signing the contract. Swift and easy process. Didn't try to sell me anything extra like corrosion/paint protection package or anything of that sort. - Clean and nice atmosphere inside the store. Not too much crowd, no salespeople running around frantically from one customer to another, yelling at each other. - Test drive track around the dealership has slopes, straight, and bendy roads so you can evaluate the vehicle's performance slightly better. - Free popcorn, coffee and cold beverages. Cons: - Miscommunication among salespeople. One car got sold while I was test driving it, the other got sold while Steve was working on my papers because a more potential buyer came into play. Not taking one star off because of that since I ended up getting a car that I'm happier with. More
by Rishab Sunder
December 22, 2015
Honest good guys Did great work on my lease; delivered the car on the same day- sent two guys to do it!- since I had left grandpa stranded all day at home with my baby Did great work on my lease; delivered the car on the same day- sent two guys to do it!- since I had left grandpa stranded all day at home with my baby I couldn't come back to get the car myself. Super huge deal- had access ok carpool lane stickers READY TO GO!!! Nick was also very pleasant- thank you! More
by WYC
November 20, 2015
Great used car, good purchase experience I bought a used car from Steve from Idaho. Steve and his boss were both very helpful on the phone. They made sure the car was at another dealer at the I bought a used car from Steve from Idaho. Steve and his boss were both very helpful on the phone. They made sure the car was at another dealer at the right time to have it checked out for me and their follow through on almost every detail was as expected. I have purchased many cars from as many dealers and not often have I had a more pleasant experience. To be totally honest there was a small problem with the sale that they could have easily resolved and decided to not address at the time of sale and now again weeks later. They only provided one coded key with remote with the vehicle. I asked them if there was another key or if they would be willing to provide one. They flatly said no. Now 3 weeks later the missing key arrived in the mail (good that they did not just toss the key when they found it) but I have already spent over $100 to have one made at the Honda dealer. I told them about this and they ignored the comment. They could have covered the cost and had a perfect report from me (I offered to write a review) but the $100 was more important to them than their unblemished reputation. That cost them a star. BTW - I always give more weight to an honest 4 star review than to a bunch of gushing 5 star reviews. I don't know if I can update this review but if I can I will if they decide to now take care of the key issue. More
by Tim
November 19, 2015
EXCELLENT Mike Stieber is excellent. No hassles sale. As is numbers. No haggling. Go in. Tell them your price. Test car. Sign contract. Go home in new car. Mike Stieber is excellent. No hassles sale. As is numbers. No haggling. Go in. Tell them your price. Test car. Sign contract. Go home in new car. Excellent all around. Highly recommend! More
by toby
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