Capistrano Volkswagen
San Juan Capistrano, CA
Filter Reviews by Keyword
By Type
Showing 1,554 reviews
April and Brent were so great! We will only get our cars and service from Capo VW in the future! Sales and service were top notch. and service from Capo VW in the future! Sales and service were top notch. More
April Dean was very friendly, but not pushy. She knew alot about the car and answered all our questions. She was not pushy and let us make our own decision. We would come back and ask for her again. alot about the car and answered all our questions. She was not pushy and let us make our own decision. We would come back and ask for her again. More
Curtis deserves 5 stars because he was very helpful and considerate in helping us buy a car. It was apparent that he was doing everything in his power to help us. Great service and genuinely nice! We we considerate in helping us buy a car. It was apparent that he was doing everything in his power to help us. Great service and genuinely nice! We were very impressed by his follow-up. As soon as we got home, he emailed and texted us a video and pictures of the car we were interested in. We came in the next day to trade in our old car and it went seamless. We also liked the fact that there was no haggling. The price was fair and we got a great deal. We felt no pressure and the whole transaction was handled very professional. We were impressed and very happy. This was my daughter's first car and first experience buying a car. It was a memorable and enjoyable transaction. Thank you, Curtis! More
I would highly recommend this dealer. This is the best dealer you'll ever find. They have great teams. They are very friendly and they will accommodate you very nicely. Their price is very affordable and dealer you'll ever find. They have great teams. They are very friendly and they will accommodate you very nicely. Their price is very affordable and they have good deals too. And 5 star service from McCurtis Kelley, who was really there and stayed up late at night and helped us bought our car. We bought our car yesterday. McCurtis is very helpful to us and very friendly also. :) Two thumbs up! Capistrano Volkswagen :) More
We stopped in Friday night to test drive the VW models we were thinking about leasing. We were given plenty of time to look at, sit in, test drive as many of the cars as we wanted. We were going to go check were thinking about leasing. We were given plenty of time to look at, sit in, test drive as many of the cars as we wanted. We were going to go check out other dealers and makes of cars, but after the initial shopping trip, our mind was pretty much made up on where to lease our next car. Still undecided on which model to get (Tiguan, Jetta Sport Wagon or Jetta Sedan, they are all really nice) we were given the financial scenarios for all three cars. In the middle of making this happen, I had to pick up one of our children from a school overnight trip so left the dealership for about an hour and a half. During that time, our new car was detailed, and ready for us to just "sign and drive" when we returned. I have NEVER had such a no pressure, efficient car shopping experience as this one. Capistrano Volkswagen is doing business the right way, friendly, sincere, and no games. We were glad to keep our purchase local, met some really nice guys (big time team work going on here) who helped along the way, and will DEFINITELY be repeat customers. We also really enjoyed the Jumbo-tron tv and popcorn in the showroom. Thank you so much! More
My Experience with April Dean and Capistrano VW was the best "EVER". Everyone from the Sales manager (Tom Deering) to the Lot porter (Cruze) were Exceptional, April listened to exactly what I wanted and sh best "EVER". Everyone from the Sales manager (Tom Deering) to the Lot porter (Cruze) were Exceptional, April listened to exactly what I wanted and she made it happen in One hour, This is not a Dealer its more of a Family, you could tell everyone Loved there Jobs and each other, and I could't have Trusted then more. This is my First VW and it will not be my last, as long as this Dealers around. go see April Dean. More
Steve was great to work with. Straight forward and to the point. One of the easiest car buying experiences I've ever had. He's a great, honest man. Will definitely be using him in the future. Thanks again to point. One of the easiest car buying experiences I've ever had. He's a great, honest man. Will definitely be using him in the future. Thanks again to everyone at CAPO VW. Loving my new GTI -David More
This dealership was great to work with. I called the day before to ask about a GTI 4-door hatchback advertised on the internet. I spoke with April. She was very professional and efficient when she answere before to ask about a GTI 4-door hatchback advertised on the internet. I spoke with April. She was very professional and efficient when she answered all of my questions. We discussed meeting the following day at 10 am. We were greeted immediately upon entering the sales floor, by a nice young gentleman. He offered to help us and when I told him that I had spoken with April the day before, he offered to find her for us. April greeted us warmly, offered us a cup of coffee or tea and showed us to her office. Then, she showed us the car we came to see and helped us through the purchase process, including taking us for a test drive and filling out a sales contract. Everything was done in a quick and professional manner. We were in and out of the dealership within two and a half hours and we drove away with the car that we came to purchase. It was exactly as advertised. They cleaned it for us and April showed us how to sync our iPhone before driving away. They even made an appointment for us to have the car checked out within the next 30 days to make sure everything was running as expected. She even told us about the Beetle contest currently taking place, so we will be back in mid-April to participate in it! We LOVED our experience at Capistrano VW and will make sure to tell our friends and family about our wonderful experience! More
April is amazing! She is extremely knowledgable and very sweet. Bought a golf tdi from them in 2012 and leased a jetta from them this year. Great service and awesome cars. sweet. Bought a golf tdi from them in 2012 and leased a jetta from them this year. Great service and awesome cars. More
My son and I went in to shop for a lease on a new GTI. Eric understood what we needed and was very helpful and professional. The whole experience was very comfortable and Eric made it seamless. All of the Eric understood what we needed and was very helpful and professional. The whole experience was very comfortable and Eric made it seamless. All of the staff we met were friendly, helpful and efficient. This was one of the best buying experiences I've had and seemed to take about half the time a sale normally takes. I would certainly recommend Capo VW to anyone shopping for a VW. More