Capistrano Volkswagen

Bad Beetle from the Starrt Purchased a 2013 Beetle in August. Returned it due to undisclosed damage to rear bumper and tail light. Exchanged for 2014 Beetle for $4k more. Door l Purchased a 2013 Beetle in August. Returned it due to undisclosed damage to rear bumper and tail light. Exchanged for 2014 Beetle for $4k more. Door locks didn't work all the time on the new one, and got locked out in dark parking lots at night. Returned three times for service and then discovered that we had been sold a unit that had a Lo-Jack system that was disrupting the electronic function of the car. Dealer will not take the car back, and I'm going to have to sue them. They claim that they don't have any duty to make it right. Claim they "fixed" the problem, but am not willing to risk safety to find out. Suggested that the Sales manager drive the car himself for a week to make sure it wouldn't fail again, and he REFUSED. If he doesn't want to drive it, why should I? He won't take it back because he knows he can't be sure it won't fail in the re-sale process either. So why should I be stuck with a car that I'm not comfortable with because he wants to keep MY money? Reported Dealership to VW of America AND Better Business Bureau. Looking for an attorney to sue them and expose their bad customer service and business practices. VW should yank their franchise. It tarnishes the brand, and reflects badly on VW that allows this kind of behavior associated with the honorable product name. More

Friendly Convenience Everybody here was so friendly and accommodating! It was the best, fastest, friendliest car buying experience I have ever had. There was no pressure a Everybody here was so friendly and accommodating! It was the best, fastest, friendliest car buying experience I have ever had. There was no pressure and Connie made me feel like she was just there to help. Thank you so much! More

Great service from start to finish They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. They had everything done on time car washed ready to go. If you want a nice easy honest place to take your car this is it. More

Great experience! I had a great experience at Capistrano Volskwagen after a frustrating occurrence at another dealership. I had to turn in my car as my lease was coming I had a great experience at Capistrano Volskwagen after a frustrating occurrence at another dealership. I had to turn in my car as my lease was coming to an end and I was unsure if I was going to get a new lease. I had taken my car to another Volskwagen dealership and they were rude and unfriendly and then continued to call me after I left to pursue me (like i would go back!). I decided to go to Capistrano as I had bought my first car there. I had spoken to Buddy on the phone who was helpful and great and assured me that his partner Steve would take good care of us...and he was right! I turned in my old lease and Steve gave me a good deal with no money down on a new Jetta. We were in and out in a short amount of time! I will definitely come back when my next lease is up. Great experience all around! More

Two faces of vw dealer Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance pers Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance person told me. When I brought it back for a problem with one of the windows, everything changed. They are not FRIENDLY anymore. I end up bringing the car to another VW dealer only to find out that my warranty expired in February 2014. The car is 2012, has 29K miles. Why is the warranty expired? It has 3 years or 36K miles warranty. It was sold originally in February 2011, the 3 year warranty expired in February 2014. I bought it in December. 2013. I only had 2 months of warranty but no one told me that. Very convenient ... FOR THEM! That is cheating. I will never buy from these people again. More

New Toureag Mike was extremely helpful with purchasing my new VW. He was able to help us find exactly what we were looking for! I love my new car, and it was the Mike was extremely helpful with purchasing my new VW. He was able to help us find exactly what we were looking for! I love my new car, and it was the best purchase I have ever made! More

CapoVW Very good experience recently at Capo VW purchasing a new car. Helpful, pleasant, and professional service from everyone I interacted with. In particu Very good experience recently at Capo VW purchasing a new car. Helpful, pleasant, and professional service from everyone I interacted with. In particular, Connie Carroll really made the whole experience enjoyable and effortless. I would not hesitate to recommend this dealer to anyone looking for a VW and will return myself the next time I'm in the market. More

The absolute best experience in purchasing a car in my life Moe is a true 'gentleman' & a fantastic resource!! Due to a really bad experience at another VW dealer - no names (hint: Irvine, CA) I was probably n Moe is a true 'gentleman' & a fantastic resource!! Due to a really bad experience at another VW dealer - no names (hint: Irvine, CA) I was probably not in the best mood when I initially called but, his straight talk, incredible attitude and, sense of honest quickly won me over. From this initial contact to our trip to the dealership & actual meeting with Moe & the sales manager, right down to taking delivery of our new car - everything was 110% as represented, in fact, better - I've never be happier & my daughter who we purchased the car for LOVES it !!! If you're up for purchasing a car without the normal nonsense in a dealership where you'll be treated with great respect - do yourself a favor NOW & call Moe Afzal, the Internet Sales Manager at Capistrano Volkswagen - 949.234.4209 (W) or 949.842.5539 (C) Regards, Ed Lavine More

Passat TDI vs. Ford Fusion Hybrid In my search for a new vehicle I was torn between a Ford Fusion Hybrid and the Passat TDI. What ultimately swayed my decision was the professional cu In my search for a new vehicle I was torn between a Ford Fusion Hybrid and the Passat TDI. What ultimately swayed my decision was the professional customer service I received at CAPO Volkswagon and Mike Stieber, in particular. The Ford dealer in Irvine was less than cooperative and did not strive to meet our needs the way Mike did. CAPO Volkswagon and Mike helped me make a great decision. I love my car! More

They didn't have to but they did I've leased two cars from Capistrano VW in the last 3 yeaars and the service has always been great and the experience was always positive. (Fred Evan I've leased two cars from Capistrano VW in the last 3 yeaars and the service has always been great and the experience was always positive. (Fred Evans was my first sales consultant and was great.) I recently purchased a new car that wasn't a VW and found myself with a leased vehicle to return with lots of mileage over the limit. April Dean set me up with the used car department and I ended up with a very decent deal turning in the car. I realize the dealership could have been very unsympathetic to me as I wasn't purchasing a new car from them and stuck me with significant turn in fees but they didn't. So many thanks to April and the team there. They know I'll likely be back in a few years! More