Capistrano Volkswagen

Great place to buy a VW! This is my 3rd VW from Capo VW and each time, I have been treated with respect and kindness. No pushy sales staff and the service is top notch! I This is my 3rd VW from Capo VW and each time, I have been treated with respect and kindness. No pushy sales staff and the service is top notch! I had a great experience with Jenni Perry when I leased my 2014 Passat. Everything went very smoothly. I had set-up most of the lease over the internet and was in and out in a little over an hour! Unheard of! I would recommend Capo VW to anyone looking for a great car and great service. More

Jenni Perry We bought our 2014 VW Tiguan in Dec. 13, it has exceed all our expectations. It's solid, roomy, versatile and has a great standard 4 cyl. turbo engin We bought our 2014 VW Tiguan in Dec. 13, it has exceed all our expectations. It's solid, roomy, versatile and has a great standard 4 cyl. turbo engine. What we liked best about our salesperson was that she was very kn0wledgeable. She showed us and walked thru all the features, especially the safety one even before asking the standard sales questions which are annoying, like what color do you like, how much do you want to spend a month, lease or buy, do you have a trade, will you buy today if I can cut you a good deal etc. The informative test drive was great and we learned a lot more. We loved it but didnt think they would pay off our lease on a Lexus. They did, we purchased and the paperwork was fast and efficient. It REALLY was a great experience and Jenny made it happen. The entire dealership is a non pressure relaxed atmosphere. Yes we will be a continuing customer. More

Unlike any other dealership Had a great experience buying my new Passat TDI from Steve. Everyone at Capo VW was professional, friendly, and there was no pressure throughout the e Had a great experience buying my new Passat TDI from Steve. Everyone at Capo VW was professional, friendly, and there was no pressure throughout the entire time. Steve was upfront about pricing and financing, leaving no surprises. You won't regret buying here! More

2012 GTI The sales department are ok honest and reasonable from my experience but not the service they are always confused and lost the express service send me The sales department are ok honest and reasonable from my experience but not the service they are always confused and lost the express service send me to service the service send me back to express service everytime I go for there and they make you feel that they are taking care of the world health organization and so stressed when I think they have a good work atmosphere and they aren't that busy even If they are tired or busy I understand but being so confused I don't understand just a bit spoiled from my opinion they need to hire more responsible decision making staff in my opinion. More

Mike Stieber ROCKS! Best car buying experience ever thanks to Mike. From his video reply to my web inquiry to my driving off the lot was relaxed and enjoyable. Thanks. Best car buying experience ever thanks to Mike. From his video reply to my web inquiry to my driving off the lot was relaxed and enjoyable. Thanks. More

So Cal Buying Experience Being new to Southern California, there are so many options for buying cars that it was becoming an overwhelming and highly stressful experience. Afte Being new to Southern California, there are so many options for buying cars that it was becoming an overwhelming and highly stressful experience. After stopping by Capistrano VW and meeting Steve, I knew that I was dealing with a highly competent VW expert with a chilled demeanor. He was not at all "salesy" or high pressure but let me make the decision with his guidance whenever I asked for it. I am very happy with my purchase and experience with Steve and the rest of the team. More

Bad Beetle from the Starrt Purchased a 2013 Beetle in August. Returned it due to undisclosed damage to rear bumper and tail light. Exchanged for 2014 Beetle for $4k more. Door l Purchased a 2013 Beetle in August. Returned it due to undisclosed damage to rear bumper and tail light. Exchanged for 2014 Beetle for $4k more. Door locks didn't work all the time on the new one, and got locked out in dark parking lots at night. Returned three times for service and then discovered that we had been sold a unit that had a Lo-Jack system that was disrupting the electronic function of the car. Dealer will not take the car back, and I'm going to have to sue them. They claim that they don't have any duty to make it right. Claim they "fixed" the problem, but am not willing to risk safety to find out. Suggested that the Sales manager drive the car himself for a week to make sure it wouldn't fail again, and he REFUSED. If he doesn't want to drive it, why should I? He won't take it back because he knows he can't be sure it won't fail in the re-sale process either. So why should I be stuck with a car that I'm not comfortable with because he wants to keep MY money? Reported Dealership to VW of America AND Better Business Bureau. Looking for an attorney to sue them and expose their bad customer service and business practices. VW should yank their franchise. It tarnishes the brand, and reflects badly on VW that allows this kind of behavior associated with the honorable product name. More

Friendly Convenience Everybody here was so friendly and accommodating! It was the best, fastest, friendliest car buying experience I have ever had. There was no pressure a Everybody here was so friendly and accommodating! It was the best, fastest, friendliest car buying experience I have ever had. There was no pressure and Connie made me feel like she was just there to help. Thank you so much! More

Great service from start to finish They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. They had everything done on time car washed ready to go. If you want a nice easy honest place to take your car this is it. More

Great experience! I had a great experience at Capistrano Volskwagen after a frustrating occurrence at another dealership. I had to turn in my car as my lease was coming I had a great experience at Capistrano Volskwagen after a frustrating occurrence at another dealership. I had to turn in my car as my lease was coming to an end and I was unsure if I was going to get a new lease. I had taken my car to another Volskwagen dealership and they were rude and unfriendly and then continued to call me after I left to pursue me (like i would go back!). I decided to go to Capistrano as I had bought my first car there. I had spoken to Buddy on the phone who was helpful and great and assured me that his partner Steve would take good care of us...and he was right! I turned in my old lease and Steve gave me a good deal with no money down on a new Jetta. We were in and out in a short amount of time! I will definitely come back when my next lease is up. Great experience all around! More