Capistrano Volkswagen

I came in to Capistrano Volkswagen to lease a new car. My husband has been leasing a JTI from Capistrano and is extremely happy with his car and all the services Capistrano Volkswagen has been providing. My husband has been leasing a JTI from Capistrano and is extremely happy with his car and all the services Capistrano Volkswagen has been providing. Therefore, without a hesitation I desided to lease my car from this dealership as well. My experience on the day I came in was very pleasant, accommodating and fast. Eric Menzies showed me around and introduced all the features on the Jetta, that I was looking to get. Eric was very helpful and went an extra mile to insure that my experiance was a great one. Nick Colucci also helped me on the day of my purchase. He was very helpful and showed me several options on financial breakdown for the lease. My overall experience at Capistrano Volkswagen has been excellent and I look forward to going in for a service! Love my new Jetta! =) More

Mike is fantastic! He is a straightforward, no pressure salesman. He made me feel comfortable and confident with my purchase and had me in and out in record time! The whole process was seamless, he is very salesman. He made me feel comfortable and confident with my purchase and had me in and out in record time! The whole process was seamless, he is very knowledgeable and patient. He went through the car set up and features and followed up with me in the days after my purchase to be sure everything was satisfactory. I would highly recommend anyone looking for a new vehicle to work with Mike and the team at Capistrano VW. More

Really great car buying experience, and I would highly recommend Connie Carroll. She was really friendly and made my experience pain free. My overall experience with everyone there has been great, and I recommend Connie Carroll. She was really friendly and made my experience pain free. My overall experience with everyone there has been great, and I look forward to working with them again in the future. More

So I haven't purchased a NEW car in 17 years. Mainly because I HATE the "new car purchase" process. High pressure sales and I do NOT go together. I had heard great things about Capistrano Volkswagen and because I HATE the "new car purchase" process. High pressure sales and I do NOT go together. I had heard great things about Capistrano Volkswagen and I thought I would give them a shot. I told myself that if I felt any pressure from the start, I would walk away and try again in 17 more years... My family and I were pleased to meet Connie Carroll, who allowed us to browse the lot, and see/test multiple cars and at NO time asked me "what will it take to get you in this car today". We actually left the lot without purchasing a car while we discussed (at home) if we wanted to purchase any of the cars we test drove. When I called Connie back, she was just as helpful as when we were on the lot, and took the time to answer my questions and provide additional information. I didn't purchase a car for another week, and STILL Connie didn't pressure me. I am so pleased with the ENTIRE staff at CapoVW, and would recommend this dealership to ANYONE considering a new or used VW. Great work CapoVW, you have a lifetime client. And, Connie... thank you for taking your time with me!!!!! More

I was treated with respect and honesty. I appreciated the no pressure but directness of the sale. All my questions were answered. I enjoyed the common interest in vintage volkswagons. the no pressure but directness of the sale. All my questions were answered. I enjoyed the common interest in vintage volkswagons. More

Connie Carroll is AWESOME!!!! If you are thinking of buying a Volkswagen there is no better dealership or sales person. Connie went above and beyond to help me find my VW and I couldn't be any happier. buying a Volkswagen there is no better dealership or sales person. Connie went above and beyond to help me find my VW and I couldn't be any happier. I have owned multiple VW and I absolutely love the company. They make a great product at an affordable price. I bought the new 2013 Passat and haven't had any problems. Any new car I buy will be done through Connie, she is by far the best & friendliest sales person I've met. Thank you so much again Connie! More

Don and Nick went out of their way to help me and make me feel comfortable. A wonderful experience, every dealership should be like this one. feel comfortable. A wonderful experience, every dealership should be like this one. More

April did an awesome job with the sale. I contacted her by phone a few days before I visited the dealership. She was able to match a Truecar.com price even though the dealership is not yet a Truecar dealer by phone a few days before I visited the dealership. She was able to match a Truecar.com price even though the dealership is not yet a Truecar dealership. April arranged the entire deal by phone and took a deposit. When I arrived at the dealer a few days later everything was handled. The car was washed and fueled and all we had to do was sign the paperwork. Joey, the finance manager was awesome. No games here either. He was straight forward and we were in and out in a minimal amount of time. I would recommend this dealer to anyone. More

Had a great experience working directly with Curtis as we were shopping for a vehicle for our daughter. I would recommend any friends looking for a VW to contact him first. were shopping for a vehicle for our daughter. I would recommend any friends looking for a VW to contact him first. More

We were so not looking forward to visiting a dealership to purchase a new car; no, not at all! Previous experience and regaled stories of friends and family of all the stress, emotion, pressure, and sales to purchase a new car; no, not at all! Previous experience and regaled stories of friends and family of all the stress, emotion, pressure, and salesman rudeness played in my head. I did the research and planning prior to contacting Capo VW. I called ahead of time and was referred to sales associate April Dean. She had me at "hello". :) I was prepared to "do battle", lol. Pleasantly surprised, I was "bowled over" by her professionalism, courteousness, knowledge and experience. She listened and offered information and knowledge to help me decide what vehicle I wanted, and what I needed. At the end of our conversation I was confident of the car I wanted and immediately wanted to see it in person; if it is what she claimed it to be, purchase it that same day. Without missing-a-beat she encouraged me to complete an on-line application prior to meeting, so as to streamline the time needed in-house. I made an appointment for that afternoon and we started our trek from Los Angeles County. Well, upon arrival April Dean met us as we set foot into the showroom. She was ready and prepared for our meeting. We looked at the vehicle and knew we wanted to purchase it. A Certified Pre-Owned 2013 Jetta Hybrid SEL Premium. The rest is history! She even went so far as to give us her personal cell number if we ever needed to get a hold of her...who does that?!! Thx April. No buyer remorse here!! I highly recommend this dealership to purchase your next vehicle and encourage you to request "Cowgril" April Dean. She's for real. More