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Capistrano Volkswagen

San Juan Capistrano, CA

4.6
1,568 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,568 reviews

February 22, 2021

Steve was awesome! He went above and beyond to get me exactly what I was looking for and at the best price possible. Paul was also extremely helpful! Both were very kind, non-pressuring and very informa More

by melissa.r.ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Skinner
Feb 22, 2021 -

Capistrano Volkswagen responded

Thank you, Melissa, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve, Paul, and our sales team, and we look forward to working with you again. We hope that you enjoy your new Atlas! Kate

February 20, 2021

They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful. More

by gagnon.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Feb 21, 2021 -

Capistrano Volkswagen responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate

February 20, 2021

I put a lot of miles on my 2014 Passat TDI, (190,000 so far), so I need a service department I can count on. After trying a couple of other dealership service departments, (that shall remain nameless), I f More

by CALLEWIS30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Feb 21, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you and your 2014 Passat TDI. Quality customer service is always our number one priority, and we're happy to hear that we have met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 19, 2021

Great Dealership.....has been taking care of our vehicle since March 2017 when it arrived new from Greenboro, North Carolina. Fred has been our Service Agent ever since and really knows his business. More

by PRKRLNGBO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 19, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We appreciate your business. We're looking forward to sharing this great review with Fred and our team. Thank you! Kate

February 18, 2021

The whole process wen very smoothly and I was very impressed when I received the showing the work that had been done on my vehicle. I look forward to my next service visit. More

by ERICSMITH1238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 18, 2021 -

Capistrano Volkswagen responded

It's great to hear, Eric, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

February 18, 2021

After bringing my daughters Volkswagen 2008 Jetta to be looked at, because some lights are going on when she started her engine… He said building wrong with air in her tires but then my husband want to hav More

by DANA.DEFRANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 19, 2021 -

Capistrano Volkswagen responded

Dana, thank you for taking the time to share your thoughts on working with our team. It sounds like you weren't fully satisfied with your experience and we'd like to learn more. If you would be willing to reach out to us at customerservice@capovwmazda.com, we'd appreciate the opportunity to address your concerns. Kate

February 17, 2021

They are fast, helpful, and took great care of me and my car. They had to order a part and were great at keeping in contact and letting me know when it was time to come back in. More

by katie39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Fred Evans
Feb 17, 2021 -

Capistrano Volkswagen responded

Katie, thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

February 16, 2021

We had such a wonderful experience purchasing a car from Capistrano VW. We wanted to come test drive a few cars and were unsure if we actually wanted to buy a car that same day. But Steve Skinner showed us More

by khillsb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Skinner
Feb 16, 2021 -

Capistrano Volkswagen responded

Thank you for your feedback on your recent visit to Capistrano Volkswagen. We're glad Steve was able to assist you with choosing a vehicle and that you had a wonderful experience. We hope you will continue to enjoy your new vehicle, and thank you for your business! Kate

February 15, 2021

Very communicative. Great customer service and speedy service even when adding work at the last minute. In and out with no issues and will definitely come back again. More

by JGRAY15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Capistrano Volkswagen responded

Thanks for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

February 15, 2021

Amazing service. The technician video was fantastic. Looking forward to speaking with Miles to thank him for a great job with his dealership. Great Job A to Z! More

by Vaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Brandon
Feb 16, 2021 -

Capistrano Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

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