Capistrano Volkswagen

Excellent with Steve Skinner! I bought a Certified with low mileage and got a beautiful car! Steve Skinner made it easy. Being a woman - I had been shopping for over a month and I bought a Certified with low mileage and got a beautiful car! Steve Skinner made it easy. Being a woman - I had been shopping for over a month and was tired of the hard sale. They transferred me to Steve and I will say thankfully. He was not high pressure, didn't scare me with "no negotiation talks", just showed me the cars that I was interested in, didn't make me feel like I was wasting his time and he got the sale. I would highly recommend him if you go in there... He is flexible with time and at the end - he took over 1/2 hour to explain all the features inside the car. Very nice dealership but it's all about the people. Try Steve Skinner. People I dealt with inside to seal the deal were respectful as well. Also, my car is really pretty! Passat... More

Car Buying Made Easy I was in the market for a VW Beetle and found two different dealerships that had the exact same car for the same price. I reached out to both, but on I was in the market for a VW Beetle and found two different dealerships that had the exact same car for the same price. I reached out to both, but only VW Capistrano contacted me within the hour. I spoke with Connie and made an appointment for the following day. As a sales person, I appreciate the extra mile. The moment I received a follow up email from Connie containing a link to a personalized video tour of my vehicle of interest, that I wanted to do business with Connie. I chose a dealership 60 miles away from me for excellent service, and that is exactly what I got. From the GM personally walking me to Connie, from Connie walking me to Finance, to Finance explaining everything. I drive a VW because of the quality of car. I continue to choose VW after VW because of their great customer service. More

Highly Recommend! My husband and I were in the market for a safe and reliable used car for our 16-year old daughter. Although we had a short list of cars we were inter My husband and I were in the market for a safe and reliable used car for our 16-year old daughter. Although we had a short list of cars we were interested in, we expected it to take weeks, if not months, to find a gently used car we all agreed on. We spent quite a bit of time researching used cars online, so we had a good understanding of average miles, years, and prices of cars within our budget. We decided to begin our search at Capistrano Volkswagon, with the intent of visiting several dealers throughout the weekend. We were warmly greeted by Curtis Kelley, who showed us several cars on our list. My husband and I were stunned and amazed to find that Capistrano Volkswagon's prices were significantly lower than what we had found through our online searches at CarMax, CarGurus, etc.! And, in addition to lower pricing, the cars we found were newer and had fewer miles! After considering a few cars, we purchased a 2012 Jetta S that had recently come off of a corporate lease with only 17,000 miles. The car exceeded our expectations with regard to price, miles, year, and condition, and we couldn't be happier. Curtis was wonderful to work with and made the whole process seamless and memorable. We highly recommend Capistrano Volkswagon for its professionalism, service, and quality. Thanks, Curtis...it was a pleasure to work with you! More

#AMAZING I found a 2012 Passat SE on AutoTrader so decided to take a ride up with my parents to see the car. I'm 18 so I was hunting for my first car. I contac I found a 2012 Passat SE on AutoTrader so decided to take a ride up with my parents to see the car. I'm 18 so I was hunting for my first car. I contacted Connie and she got back to me within an hour. She sent a quick video showing the car and the features which really helped. I showed that to my parents and we decided it would be worth it to check out the car. We made an appointment and drove up. Great service, Connie was awesome, and so was Nick. We were in and out in under 2 hours which was awesome! Everyone was so friendly and Connie really knew what she was talking about. I am so happy with the car and definitely recommend the dealership to anyone!!! More

***** 5 Stars for McCiurtis Kelley! INTEGRITY Dear Golf lover, I had the pleasure to deal with Curtis! I was looking for a white Golf, manual transmission only. This car is hard to find, it w Dear Golf lover, I had the pleasure to deal with Curtis! I was looking for a white Golf, manual transmission only. This car is hard to find, it was 10 years ago and is now as well. Curtis made it happen for me! I made a deposit and two days later the car was delivered at his dealer ship. As I picked it up he took the time to show me everything in the car, and he programed all my favorite radio stations. At no point did I ever feel rushed by him. And I spent quite some time there! We calculated gas efficiency, what the difference would be in comparison to a diesel engine etc. He is not like the "usual" car sales person (I am confident you know what I mean), he is personable, patient, explains everything really detailed, has a nice demeanor about himself. He was very responsive in regards to all my emails and text messages. I am originally from San Diego and would drive to San Juan Capistrano anytime to deal with Curtis. Thank you Curtis again for all your assistance in finding me my white stick shift Golf! You are very much appreciated. 5Star service but ***only*** for Curtis! Thank you, More

Best Car Dealer Experience I've Had After much shopping around, we visited the folks at Capistrano Volkswagen based on a recommendation we had from another customer. Our experience did n After much shopping around, we visited the folks at Capistrano Volkswagen based on a recommendation we had from another customer. Our experience did not disappoint. From the moment we walked in the door, we felt like we were in a friendly environment, where we were treated with respect. We ended up leasing a 2015 Tiguan SEL from Mike Stieber, and would highly recommend Mike and VW Capistrano to anyone in the market for a new car. More

Awesome Steve ,what can I the experience was smooth and painless,just as you said the best pricing around now I have a 2015 Jetta TDI SEL ,,,sad to see the Steve ,what can I the experience was smooth and painless,just as you said the best pricing around now I have a 2015 Jetta TDI SEL ,,,sad to see the 09 tdi go but,,,,,,great to talk about football aswell(soccer) More

Great experience Steve was professional from beginning to end. We purchased a 2014 GTI that was at a very fair price, with a lot of great features. There was no pres Steve was professional from beginning to end. We purchased a 2014 GTI that was at a very fair price, with a lot of great features. There was no pressure during the sale at all, and we felt very comfortable during the entire process. Steve went through all the features in great detail and kept us up to date during the process, which was quick and pleasant. Capo VW was awesome all-round! More

Great Experience All Around! We recently purchased a 2015 GTI at Capo VW and couldn't be happier with the car and the overall experience. Curtis was an excellent salesperson - Kno We recently purchased a 2015 GTI at Capo VW and couldn't be happier with the car and the overall experience. Curtis was an excellent salesperson - Knowledgeable, approachable, and professional. They didn't have the exact car that we were looking for on the lot so Curtis tracked the car down and kept us informed of his progress along the way. Nick, the sales manager, gave us a fantastic and fair price with a great interest rate. Our price negotiation was quick, which really we appreciated because it's simply not fun to go back and forth multiple times. And, on top of everything, they were friendly and personable! We love the car and will definitely be back when it's time to buy another VW. Thanks!! More

Best car-buying experience ever My husband and I do not buy cars very often; last one was 17 years ago! We were very cynical about going to any dealer, but we saw a deal at Capo VW a My husband and I do not buy cars very often; last one was 17 years ago! We were very cynical about going to any dealer, but we saw a deal at Capo VW and thought we'd try (after visiting a few other dealerships in San Juan Capistrano). From the moment we arrived we were treated courteously, given excellent, straightforward and accurate information, which did not change when we came to sign the deal. I cannot say enough good things about the experience - our salesperson, Curtis Kelly, was a breath of fresh air and never once did we feel that we were being manipulated. Plus, the 2015 Tiguan suits our needs exactly. I would recommend this dealership to anyone who is tired of the usual gap between what is said by the salesperson and the reality of the finance arrangement. Thanks Capo VW! More