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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Employees
Reviews
Vehicles
4.9
572 Reviews
Thank You for Choosing Capistrano Valley Toyota We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don’t see what you are looking for, use our Vehicle Finder , fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. Capistrano Valley Toyota is the place to go in Orange County for New Toyotas , Used & Pre-Owned vehicles , Toyota Service , Toyota Parts and Toyota Specials . We look forward to serving you!
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33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 572 reviews

November 25, 2023

Staff was wonderful. Laith, Todd Jason and Bethany. No pressure which was nice. A little disappointed when I brought the car back since we were so late in the evening in More

by jalfaro100
Recommend Dealer
Yes
Employees Worked With
don't know who in service came to help
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Dec 06, 2023 -

Capistrano Valley Toyota responded

We appreciate the opportunity to earn your business and we'd like to welcome you to our Capo Valley Toyota Family. We want every guest to be completely satisfied with their purchase, which is why I'd like to learn more about where we've fallen short and see what I can do to assist in making sure you are 100% satisfied. Please contact me when you have an opportunity. I hope to hear from you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

Dec 06, 2023 -

jalfaro100 responded

Hi Gina: Love seeing a lady in charge. In rereading the review I feel like I made to much of the small issues and not enough about how wonderful the staff was and how happy I am with the car. The warranty was totally my idea. No pressure was put regarding that. I just am a realist. If I never have to use it, it is a waste. If something goes wrong then it will be worth it. If you knew me you would know I was a big time worrier so it is better that I spent the extra money on it. The real test will come if I have to use the service department for anything. Service departments. these days are not customer service oriented. I have heard different about your service dept. and hopefully that will be true when and if I have to come in. As for the small imperfections. I will not sweat it. Thank you for taking the time to write me back and hope to meet you one of these days. Will keep your info in case of issues that I can't resolve elsewhere. Sincerely Jackie Alfaro

November 23, 2023

Great service, really appreciated how helpful Richard was sorting out my warranty and getting so much work done, while covered by the 2 yr maintenance warranty. More

by grownup.brisket0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard - 5 stars! , Luis De La Torre
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Nov 26, 2023 -

Capistrano Valley Toyota responded

Thank you for your kind words! We're thrilled to hear that Richard provided you with exceptional service. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 22, 2023

Even though the facilities are under construction the process remains above average. Wishing you continued success in the new year. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICK Parts Dept, PAUL Service Dept
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Nov 26, 2023 -

Capistrano Valley Toyota responded

Hi Jack, thank you for your positive feedback! We appreciate your understanding about our ongoing construction. We're excited for what the new year holds and look forward to serving you even better. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 18, 2023

Gus in the service department is great. Very personable and helpful. I also appreciate his honesty. More

by keith.howington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Nov 20, 2023 -

Capistrano Valley Toyota responded

Hi Keith! Thank you for your kind words about Gus in our service department. We're so glad he provided you with exceptional service. We value honesty and appreciate your feedback. Let us know if there's anything else we can assist you with. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 16, 2023

Kim was extremely helpful in showing me which cars were available and all the lease/financing options that were available. They trade in process of my used vehicle was smooth and easy. I strongly recommend More

by Lhop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim
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Nov 26, 2023 -

Capistrano Valley Toyota responded

We're so happy you had a great experience with Kim and drove home completely satisfied. Welcome to our Capo Valley Toyota Family and congrats on your new ride. We hope you're enjoying it thus far and we can't wait to see you here at your first service visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 14, 2023

Maria helped us a lot, made it easy to decide. Everything went smooth and fast More

by jashtiani77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria LaSusa, Luis De La Torre
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Nov 15, 2023 -

Capistrano Valley Toyota responded

Thank you for your kind words! We're thrilled to hear that Maria provided you with excellent service and made the decision process easy for you. We're glad everything went smoothly and quickly. If you have any further questions or need assistance, feel free to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 05, 2023

Daniel Kim was very attentive to me when I took my car in for service. More

by cathylindgren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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Nov 06, 2023 -

Capistrano Valley Toyota responded

Hi Cathy, thank you for sharing your positive experience with Daniel's attentive service. We strive to provide excellent customer service, and it's great to hear that he delivered. We appreciate your feedback and hope to see you again soon. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 03, 2023

Highly recommend this place! People are all great and so is their work. Coffee's pretty good too. More

by scubasprite808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
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Nov 06, 2023 -

Capistrano Valley Toyota responded

Hi scubasprite808! Thank you so much for the kind words and recommendation. We're thrilled to hear that you had a great experience with our team and enjoyed our coffee. We appreciate your support and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 31, 2023

Service was quick and efficient. Replaced a tire at no cost after a road hazard caused a puncture More

by Sharkhunter2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service
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Nov 02, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars!! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 30, 2023

Excellent customer service very efficient and professional. I was informed in details about my car service and I’m very happy and would recommend this dealership to everybody More

by shiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Oct 31, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars and recommendation, Shiv! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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