Camelback Ford

Camelback Ford responded

We are overjoyed to hear about your wonderful experience with Eva! It's fantastic to know that she provided such excellent customer service and made you feel truly valued. Eva's friendly and caring approach clearly made a lasting impression, and we're thrilled that her dedication has earned your loyalty for future vehicle purchases. Your kind words about her expertise in taking care of customers mean so much to our team. We're grateful for customers like Rob and Gina, and we look forward to serving you again at Camelback Ford when you're ready for your next Ford vehicle!

Camelback Ford responded

We are ecstatic to hear about your wonderful surprise experience! It sounds like what started as a visit turned into finding the perfect vehicle that you and your family truly love. Your happiness with the choice you made means everything to us at Camelback Ford. We're thrilled that we could help you drive away with something special that exceeded your expectations. Thank you for sharing your positive experience with us.

Camelback Ford responded

We are thrilled to hear about your smooth experience with us! Your feedback about the straightforward process really means a lot to our team. It sounds like the preparation we did over the phone made your visit much more efficient, and we're pleased that having everything ready ahead of time worked so well for you. We're especially glad that the clear communication throughout the process helped you and your husband feel confident about your purchase decision. At Camelback Ford, we believe that transparency and preparation are key to creating a comfortable car-buying experience. We appreciate you taking the time to share your positive experience with others.

Camelback Ford responded

James, thank you for speaking with us yesterday regarding the update on your refund. As part of the process, the refund from MPP is required to be sent back to Ford Motor Credit, and our records show those funds were returned and the check was cashed by Ford Motor Credit on April 3rd. We are unsure why they were not able to provide you with a timely update but our best guess is it was caused by a delay in their system. Based on this, Ford Motor Credit will be issuing the refund directly to you. We truly appreciate your patience while this was being clarified. If you need any additional assistance, please don’t hesitate to reach back out—we’re here to help ensure everything is fully resolved.

Camelback Ford responded

Thank you for your wonderful feedback about our service quality. We truly appreciate you taking the time to share your experience with us. It's great to hear that our team provided excellent customer care during your visit. We understand your concern about not receiving your contract documentation electronically, and we want to make sure this gets resolved promptly for you. Our finance department should be able to assist you with getting those important documents sent to your email address. Please feel free to contact us at (602) 635-7551 so we can ensure you receive everything you need right away.

Camelback Ford responded

Thank you immensely for sharing your wonderful experience with us at Camelback Ford. We're delighted to hear that your vehicle was prepared and waiting for your arrival, making your visit smooth and efficient. It's fantastic that our team member provided such excellent service by greeting you personally and taking the time to thoroughly explain your truck's features while guiding you through each step of the process. Your positive feedback about the level of service and attention you received means so much to us. We're thrilled that we could make your experience exceptional from start to finish.

Camelback Ford responded

Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that our team provided you with such friendly and efficient service throughout your visit. It's fantastic that everything was prepared and ready for your arrival, making the process smooth and convenient for you. We're particularly pleased that our staff took the time to walk you through all the details and handle your trade-in evaluation professionally. Having your new truck delivered directly to your home shows our commitment to going above and beyond for our customers. Your positive feedback about the entire experience from start to finish truly means a lot to our team at Camelback Ford. We appreciate your business and trust in us for your automotive needs.

Camelback Ford responded

Thank you for your review and for being such a loyal customer with us at Camelback Ford. It means the world to us that you have chosen us for three vehicle purchases and that each experience has been even more efficient than the last. We take great pride in streamlining our process while maintaining the high level of service you deserve. Your recognition of our sales team's excellence and the consistent quality of customer service we provide truly validates our commitment to doing things right. We understand you have many dealership options, and knowing that our approach stands out from your experiences elsewhere reinforces our dedication to getting every detail just right. Customers like you make our work incredibly rewarding, and we look forward to serving you again in the future.

Camelback Ford responded

Thank you for your review! We truly appreciate you taking the time to share your positive experience with our team. It's wonderful to hear that our staff worked well with you throughout the process and made everything straightforward without any complications regarding pricing. We're delighted that we could accommodate your needs efficiently through our phone service and arrange delivery of your truck directly to you. Your feedback about the hassle-free experience means a great deal to us, and we look forward to serving you again in the future at Camelback Ford.