Cadillac of Thousand Oaks

After purchasing more than eighteen vehicles in my lifetime, I can now finally say that I have a “Go To Guy” for purchasing my next car. Frank Tepesano is the first and only car dealer representative lifetime, I can now finally say that I have a “Go To Guy” for purchasing my next car. Frank Tepesano is the first and only car dealer representative to actually take the time to call me months after selling me a Cadillac SRX to confirm my satisfaction with the car. He’s personal and sincere, and additionally takes an interest in his customers. At the time of purchase, he not only listened to what my wife and I wanted in a car, but took a sincere interest in our personal needs and spent the time to discuss and demonstrate the specifics of the vehicle we purchased. One of my main concerns in the process of purchasing a vehicle was the amount of time spent in completing documents and hours of long waits for the procedure including an all cash deal as mind was, but Frank streamlined the procedure and had me in and out of the office within a comparatively short period of time. I should mentioned that he continue to personally greet me with a hand shake and a big smile with every visit I make to Silver Star. It’s a great pleasure for me to say that Frank’s the guy who I will go to for my next purchase. More

Mr Lubin with great patience listened to our requirements and made various comments as to the best vehicle for our need. There was no sales pressure and over a two day period we were able to identify the ve and made various comments as to the best vehicle for our need. There was no sales pressure and over a two day period we were able to identify the vehicle of our choice. Mr Lubin was very helpful and made the purchase a comfortable experience. David Rosen More

Purchased a lightly used escalade from Joe. He treated me like royalty and it was BY FAR the best car buying experience of my life. I live over 700 miles away now but would strongly consider driving to Si me like royalty and it was BY FAR the best car buying experience of my life. I live over 700 miles away now but would strongly consider driving to Silver Star Cadillac just to be able to have such a nice and honest salesman to work with. More

Went looking for a used trade in. Described what I wanted and Joe remembered, called when one came in. Priced right,the only pressure was to act fast, check it out or it goes on the lot. So, I did. Joe met and Joe remembered, called when one came in. Priced right,the only pressure was to act fast, check it out or it goes on the lot. So, I did. Joe met me at the door. This guy knows cars! Easy going on the test drive. Noted things that were, well, the result of being used. OK. Not looking for new. Then he pulled up the Blue Book, CarFax History. Whatever I wanted. Here, I need to say that the prep work was exceptional. Cleaned right down to the fender wells and below. Engine looked new. Later I found (while waiting for the trade-in guy's (sorry, don't remember his name)) valuation, that they have remarkable facilities for preparation. These include access to the free washing facilities if you are a member of the Silver Star Family. Joe walked through the the lot, saying Hi, by name, to the friendly folks that did the cleaning. Then, there is the guy that figures the loan. Gotta credit him too. Pulls the credit data and finds good deals. OK. Then, the contract guy - sign here, there. He was open about the language and explained what I was getting into. Joe was watching. Felt like if I made a mistake he would say. But these finance and contract guys were straight up. No "do your want undercoating?" going on here. Just comfortable relationships, even with the receptionist. No complaints here - didn't even sell a Caddy. Just the best treatment I can remember when I needed a better car, which I hate, and keep the old one until Death Do Us Part. Joe made this happen. More

Peter Baca gave me the best experience I have had in a long time purchasing a car. There was no pressure and when I finally made up my mind, he found it and made the process easy. The folks ar Silver St long time purchasing a car. There was no pressure and when I finally made up my mind, he found it and made the process easy. The folks ar Silver Star were so friendly I flet like I was joining a family. I will never buy a car from anywhere else, where most businesses have lost the art of customer service, at Silver Star, it still exists. More

Silver Star Cadillac is the "Cadillac" of car Silver Star Cadillac is the "Cadillac" of car dealers (excuse the punn) With first class service and friendly staff such as Frankie Tepesano who I Silver Star Cadillac is the "Cadillac" of car dealers (excuse the punn) With first class service and friendly staff such as Frankie Tepesano who I have worked with for years, I will only ever drive one brand of car. More

My lease was up for my 2008 CTS, Nov 15, 2011. I contacted Eric Ford Oct 14,to inquire about leasing a 2012 CTS-V, Black -on-black. He immdeiately got Peter Baca involved with seeking the specific contacted Eric Ford Oct 14,to inquire about leasing a 2012 CTS-V, Black -on-black. He immdeiately got Peter Baca involved with seeking the specific model and color which I desired. There were none available within the Ventura, Loas Angeles, San Diego, santa Barbara areas. Peter called me every day to provide an update. On Friday, Oct 21, I retured to the Thousand Oaks store to check on the status of this search with Eric. He immdeitely went on line and submitted anothere search. He was able to locate a dealer in Orange county who had received a 2012 CTS-V, Black-on Black. He left a call with the dealer to return his call. My understanding from Eric is that Nasir (spelling ??) spent Saturday morning (10/22) speaking with the Ornage County dealer and finally was able to completethe transaction necessary for them to deliver the car to Thousnad Oaks. I received a call from Eric, 9:00AM on Saturday, Oct 22, 2011, which made my day. He indiacted tht he had good news for me, and that I would be able to pick up my desired car on Saturday aat 12:00 Noon. This news made my day....I was speechless. Later , I told him, I felt like a kid on Christmas morning after seeing the bicycle, he so wanted. I have leased/purchased my last 4 Cadillacs from Silver Star Cadillac in Thousand Oaks. The sales staff, finance staff, and service staff are the most couteous, friendly and supportive group I have been associated with. This is the resao, I continue to return to this dealership. lat , but not least, I cannot say enouh about the general Sale Manager, Eric Ford. I consider him a good friend. He is the hardest working person in the group who has one goal of satisfying the customer. He goes above and beyond to satisy the customer. I want to thank Eric Ford and the entire staff at Silver Star Cadillac-Thousnad Okas for helping me to get my early Christmas present. Oh yeah, by the way, I love my 2012 CTS-V. I am still in shock. More

Peter and Frank were instrumental in helping me find the perfect fit for my car needs. Peter found the perfect car for me and Frank showed me all the bells and whistles, and was instrumental in setting the perfect fit for my car needs. Peter found the perfect car for me and Frank showed me all the bells and whistles, and was instrumental in setting the car up just for me. The level of professionalism shown by not only these 2 gentlemen but the entire staff will keep me coming back! I use to live in Moorpark and now live in the south bay; I drove all the way to your dealership because I had purchased a car from Silver Star many years ago and had a great experience. In this day of customer service becoming a lost art, it is very refreshing to see that Silver Star still has the old school values and wonderful customer service. Thank You Hart N Cardozo III More

Frank was awesome! He was verrrrry knowledgeable about our new Cadillac SRX and knew EVERY feature on the car. He was patient, accommodating, and very helpful to me and my husband. He made the overall exp our new Cadillac SRX and knew EVERY feature on the car. He was patient, accommodating, and very helpful to me and my husband. He made the overall experience of purchasing our new car very nice. Frank is a great asset to your organization and we will DEFINITELY come back to him for our next car. More

We have worked with Don Howard for a number of years. In fact, we always ask for him and request that our service be handled by him. Don is unfailingly courteous, professional, and knowledgeable. He respo fact, we always ask for him and request that our service be handled by him. Don is unfailingly courteous, professional, and knowledgeable. He responds immediately to phonecalls and requests. It is a pleasure to work with him because it is guaranteed to be a pleasant and personable interaction. More