Cadillac of Fayetteville
Fayetteville, NC
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46 Reviews of Cadillac of Fayetteville
I bought a 2013 SRX, a rock craked my windshield, I submitted an insurance claim, the company that was selected to fix my windshield was not able to find a replacement glass anywhere. they tried to go submitted an insurance claim, the company that was selected to fix my windshield was not able to find a replacement glass anywhere. they tried to go through Cadillac to be told "we just don't have that windshield". The local company suggested I go in person and talk to them, so I did. I got the same answer, "We don't have one, we can put it on order and wait until GM sends it." I have been waiting for 4 weeks so far, today, I called the parts department and the answer is that "when GM has the parts (build it?) and ships it, I will let you know".... Needless to say, I am very upset and dissatisfied with this company. I can't understand why the part is not in stock (I imagine I am not the first and only person whose windshield brakes)... this should be a day or two fix, not a month long wait (and counting). In the mean time, I had to rent a vehicle because I refuse to drive around with a cracked windshield. This company sucks and I will definately will never purchase another Cadillac if this is how they do business. V/R a very dissatisfied custumer More
I would never recommend anyone go to this place. They lie . They steal and the management does not care. Read the fine print before you decide to deal with them. . They steal and the management does not care. Read the fine print before you decide to deal with them. More
From the time I set foot on the lot I was greeted with the ultmost respect and professionlism from the best salesman ever, Terry Murry. He was very attentive to my needs and addressed any issues I had. He the ultmost respect and professionlism from the best salesman ever, Terry Murry. He was very attentive to my needs and addressed any issues I had. He also made sure that I was imformed of all the new features assoicated with updated models. This was the best encounter I've ever had with an auto salesman. I left completely satisfied. He went above and beyound what would be expected. I felt as If I had made a new friend. My overall experience with the dealiship as a whole, was great. The whole staff was very professional, friendly and courteous. I would recomend this Cadallic of Fayetteville to anyone and will be returning again for my next trade. I left there feeling apart of the "Cadillac Family." More
My overall experience with Cadillac of Fayetteville was very pleasing they were able to assist me in trading in my vehicle successfully. As soon as i came into the showcase floor they immediately showed me very pleasing they were able to assist me in trading in my vehicle successfully. As soon as i came into the showcase floor they immediately showed me attention and made me feel comfortable and not pressured looking for my new vehicle. They also gave me the assurance of being there one and only important consumer. The finance department assisted me with various options in pertaining to my new vehicle, they worked extremely hard and expeditiously they did not stopped until they reached my goal and satisfactory towards payment arrangements. Even after the purchase of my new vehicle they have followed up on the comfort and driving experience towards my vehicle. I would highly recommend to anyone who is wanting to purchase a new/used Cadillac to visit the Cadillac of Fayetteville. More
This by far was the best car buying experience I've ever had. I 1000% recommend this dealership for your next vehicle purchase. They were friendly ,helpful and extremely intelligent. Terry took care of us had. I 1000% recommend this dealership for your next vehicle purchase. They were friendly ,helpful and extremely intelligent. Terry took care of us like we were family and never once did I feel like we were being fooled or tricked into anything. I wouldn't have my beautiful car if it wasn't for him and for that I'll be appreciative forever. I also think he should be the GM of the dealership because he sure knows how to take care of business!!!!! I plan on all my future purchases being with them and also my family as well. More
I was pleasently surprised by Traci's knowledge and attitude. Sales managers and finance managers all maade this a great experience. They didn't even panic when I left the lot to think about my purcha attitude. Sales managers and finance managers all maade this a great experience. They didn't even panic when I left the lot to think about my purchase. More
I had a great buying experience at Cadillac of Fayetteville! Mr. Julian Rudolph was very instrumental in my purchasing my Cadillac CTS. I would refer friends and clients to him and the dealershi Fayetteville! Mr. Julian Rudolph was very instrumental in my purchasing my Cadillac CTS. I would refer friends and clients to him and the dealership without hesitation. Thank you, RayTHOMAS More
As of 14 Mar 12: Do to the assistance I received from As of 14 Mar 12: Do to the assistance I received from Mr. Brad La Dronka (General Sales Manager), I feel that it is only fair that I edit my origin As of 14 Mar 12: Do to the assistance I received from Mr. Brad La Dronka (General Sales Manager), I feel that it is only fair that I edit my original Dealer Review for Cadillac of Fayetteville. Do to Mr. La Dronka efforts while assisting me with not only making sure that the right Part for my Vehicle was ordered the second time. But once the Part arrived, he also did everything possible to ensure that not only was the Part instill correctly, he also made sure that every little detail that went along with instilling the Part was also taken care of. The process of getting the right Part for my Vehicle and getting it instilled correctly has taken 3 visits to the Dealership, almost 3 weeks to get it right. Mr. La Dronka made it happen and please keep in mind that he is the General Sales Manager not a Service Consultant. Once again do to Mr. La Dronka efforts I had to edit my original Dealer Review for Cadillac of Fayetteville. If the highest score was 10, then all areas would’ve been rated a 10. However being that the highest I can rate on this review is a 5, then all areas get a 5 (Great). If the success of a Business depends on its employee’s, then Mr. Brad La Dronka is truly an employee that sets the example for all to follow. Thanks. Jerry Edwards Sr SGM, USA FORSCOM G3/5/7 OPS DIV SGM Fort Bragg, NC 28310 CML: 910.570.6755 Cell: 803.319.2921 jeedwards9@gmail.com More
On January 13,2012 Jamie Smith made our purchase on a new vehicle. It was a comfortable and relaxing experience. He was knowledgeable,patient,and courteous. He even met us before entering the door with a smi vehicle. It was a comfortable and relaxing experience. He was knowledgeable,patient,and courteous. He even met us before entering the door with a smile. Not only was Jamie courteous, he had a professional appearance. I'm glad that it was Jamie who assisted us from the start,we really connected. Jamie did not rush me in making my decision he some how was all over the lot seeing to my specifications. He was detailed and explained all of the paper work that was necessary for me to sign. During the the whole process it seemed as if I knew Jamie in times passed. Jamie was dedicated in keeping us comfortable which was a success. We left the dealership very satisfied and I was not disappointed with the service that Jamie had given us. He was dedicated to us from the beginning and to the end. Thank You Jamie for your support and service Jacqueline and Rochelle Johnson More
Brought my (non-cadillac) SUV in for routine service and was blown away by their customer service rep. She was very friendly and seemed more than happy to help me. My service was completed in a timely man was blown away by their customer service rep. She was very friendly and seemed more than happy to help me. My service was completed in a timely manner and I was on my way home in no time. I would definately drive the extra miles to have my car serviced here again. More