Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
CMA's Chrysler Dodge Jeep RAM of Lynchburg
Lynchburg, VA
508 Reviews
Sort by
508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg
June 13, 2018
Easiest Purchase Ever I was in the market for a newer Grand Cherokee. I had test drove Jeeps at Berglund and Dominion. I sent an email request for some information and Bo J I was in the market for a newer Grand Cherokee. I had test drove Jeeps at Berglund and Dominion. I sent an email request for some information and Bo Johnson responded to my request. I advised what I was looking for and my price range. Within hours we were discussing a vehicle that was a right fit for me. I was leaving for vacation in a few hours. We stayed in touch and I put a down payment on the car - sight unseen. I met with Bo late Monday and fell in love with the Jeep. Bo and Ryan were extremely helpful and answered all my questions. I left that evening with my new Jeep Grand Cherokee. I would recommend Billy Craft ad they were easy to work with, prompt and customer focused. More
by CindyT
Employees Worked With
Ryan Grimes, Bo Johnson
June 13, 2018
Always offer receipt! I didn’t get a receipt. Was overcharged for tire rotation but bought my tires from BC. Been adjusted but only after I felt I had been over charged. I didn’t get a receipt. Was overcharged for tire rotation but bought my tires from BC. Been adjusted but only after I felt I had been over charged. More
by jvaughan1
Verified CustomerEmployees Worked With
Have no clue of names! I recognize faces. , Chris Davis, Brooke Hill
June 11, 2018
Recall repair , brake/ alignment check for my 2011 Patriot I brought my Jeep in for a recall and to check some squeaking I’d heard. The service I received was not only fast but professional and thorough. I wil I brought my Jeep in for a recall and to check some squeaking I’d heard. The service I received was not only fast but professional and thorough. I will be taking my Jeep back there for regular inspections and service. More
by thebombmom73
Employees Worked With
Kenneth Norton, Adam Wright
June 11, 2018
Service As always my experience with this service center has been excellent. This time they replaced my visor and worked on the lining for my sebring. I am As always my experience with this service center has been excellent. This time they replaced my visor and worked on the lining for my sebring. I am very please with Zach and the others that answered my questions and did not make me feel that I was pestering them. More
by cmccannharvey52
Employees Worked With
Zach is the one I talked to about my car, sorry I do not remember his last name.
June 08, 2018
Resolved Oil Leak The jeep wrangler part was identified a month ago, and aside from waiting for the backordered part, the fix was same day, and they dropped me off/pick The jeep wrangler part was identified a month ago, and aside from waiting for the backordered part, the fix was same day, and they dropped me off/picked me up at work while they resolved the issue. In addition, the $500 fix was identified as a power train problem and was covered under warranty! I've had a great experience so far with both the Jeep itself (2014 Wrangler) and with the service provided. Thank you! More
by Tim Perry
Employees Worked With
Ken Kraft, Chris Davis
June 08, 2018
Service When I arrived to check in my loaner car was not available as promised and they were unable to provide one that day. There are several medical issues When I arrived to check in my loaner car was not available as promised and they were unable to provide one that day. There are several medical issues my family is going through right now and making arrangements to get my car serviced was hard sonwhen they could not follow through we were very upset. The manager stepped in and took over and made arrangements to pick up my car and drop off the rental at my job and when my car was finished they brought it back. Great example of excellent customer service and going over and above for the customer! More
by psreynolds62
Employees Worked With
Robbie
June 07, 2018
Terrific experience I had an issue & wasn't sure what was wrong. I was hoping it would've been covered with the warranty, unfortunately it wasn't. It happens sometimes. I had an issue & wasn't sure what was wrong. I was hoping it would've been covered with the warranty, unfortunately it wasn't. It happens sometimes. The staff were amazing....keep up the good work More
by wjay1963
Employees Worked With
Zach (service writer) & Adam (technician)
June 07, 2018
Quick help I broke down in a Wal-Mart parking lot, car would not start. I called road side through Mopar Vehicle Protection plan I have, got it towed to Billy C I broke down in a Wal-Mart parking lot, car would not start. I called road side through Mopar Vehicle Protection plan I have, got it towed to Billy Craft, the next day they tested my battery and found it was bad. They replaced it free of charge when I though I would have to pay, fantastic!!! Same day turn around. Great service More
by mhall10
Employees Worked With
I don't remember the name of the service advisor I worked with
June 07, 2018
Recall and extra Jeep key made Professional,efficient. But for 200.00, I expected my key to be handed to me with maybe a Jeep keychain. Nothing. Only the key. And if I saw someone o Professional,efficient. But for 200.00, I expected my key to be handed to me with maybe a Jeep keychain. Nothing. Only the key. And if I saw someone on the lot looking at Jeeps, I would be out there trying to sell one. More
by docszoo
Employees Worked With
Not sure.
June 06, 2018
Great service I was there for a state inspection and an oil and filter change. The customer service was professional and the work was done properly and in a timel I was there for a state inspection and an oil and filter change. The customer service was professional and the work was done properly and in a timely manner. More
by Satisfied
Employees Worked With
Unfortunately, I don't remember any names.
