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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

June 13, 2018

Easiest Purchase Ever I was in the market for a newer Grand Cherokee. I had test drove Jeeps at Berglund and Dominion. I sent an email request for some information and Bo J More

by CindyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Bo Johnson
Jun 13, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

CindyT, it was a pleasure to read about your buying experience. Congratulations on Jeep Grand Cherokee! At Billy Craft CDJR, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Bo Johnson and Ryan Grimes were able to show you dedicated and personalized service. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 13, 2018

Always offer receipt! I didn’t get a receipt. Was overcharged for tire rotation but bought my tires from BC. Been adjusted but only after I felt I had been over charged. More

by jvaughan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Have no clue of names! I recognize faces. , Chris Davis, Brooke Hill
June 11, 2018

Recall repair , brake/ alignment check for my 2011 Patriot I brought my Jeep in for a recall and to check some squeaking I’d heard. The service I received was not only fast but professional and thorough. I wil More

by thebombmom73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Norton, Adam Wright
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for using our service department. We are glad that Kenneth and Adam were a great help to you. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 11, 2018

Service As always my experience with this service center has been excellent. This time they replaced my visor and worked on the lining for my sebring. I am More

by cmccannharvey52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach is the one I talked to about my car, sorry I do not remember his last name.
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

cmccannharvey52, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 08, 2018

Resolved Oil Leak The jeep wrangler part was identified a month ago, and aside from waiting for the backordered part, the fix was same day, and they dropped me off/pick More

by Tim Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kraft, Chris Davis
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank You for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We also appreciate your patience and understanding while waiting on a backordered part. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 08, 2018

Service When I arrived to check in my loaner car was not available as promised and they were unable to provide one that day. There are several medical issues More

by psreynolds62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 07, 2018

Terrific experience I had an issue & wasn't sure what was wrong. I was hoping it would've been covered with the warranty, unfortunately it wasn't. It happens sometimes. More

by wjay1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach (service writer) & Adam (technician)
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

wkay1963, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. So sorry to hear the issue wasn't covered under warranty. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 07, 2018

Quick help I broke down in a Wal-Mart parking lot, car would not start. I called road side through Mopar Vehicle Protection plan I have, got it towed to Billy C More

by mhall10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the service advisor I worked with
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

mhall10, we're glad to hear that your service visit went so well and that we were able to help you out in a pinch. It is never easy when a car breaks down. We love to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft Chrysler Dodge Jeep Ram for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 07, 2018

Recall and extra Jeep key made Professional,efficient. But for 200.00, I expected my key to be handed to me with maybe a Jeep keychain. Nothing. Only the key. And if I saw someone o More

by docszoo
Recommend Dealer
Yes
Employees Worked With
Not sure.
June 06, 2018

Great service I was there for a state inspection and an oil and filter change. The customer service was professional and the work was done properly and in a timel More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I don't remember any names.
Jun 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

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