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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

September 21, 2018

Warranty Work Rodney was great to work with and had my Jeep fixed quickly! Kyle did a great job with repairs! Great customer service! Thanks to all! More

by kateabeasley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Wilmer, Rodney Weeks
Sep 24, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Kate thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

September 20, 2018

Excellent and friendly service I was helped the moment I walked into the door and felt very comfortable and not pressured. It was a pleasure to buy a new vehicle. More

by JG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Ryan Grimes
Sep 24, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

JG thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. We look forward to assisting you with all your future needs. Thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

September 19, 2018

These guys rock!!! My salesman, Otis Brown was very professional, knowledgeable, and courteous. I had a very pleasant car buying experience would recommend friends and More

by Seanrulzz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Ottis Brown III
Sep 19, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Seanrulzz, we are truly grateful for this awesome review! We are thrilled that Ottis was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

September 19, 2018

Very friendly polite and didn't mind answering any of my que Came bak to va from P A in dec with my new truck. Had truck serviced there before and was satified so will return again Liked the sevice More

by country6700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kraft, Zach Boyd, Rodney Weeks
Sep 19, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

September 18, 2018

Exceptional experience with Billy CraftChrysler From the moment I placed a call to Bo about my experience with the windshield he made a point to help me due to the urgency of my situation as my wife More

by dr58daniels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No, Zach, service tech awsome
Sep 18, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

dr58daniels thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

September 17, 2018

Safety Recalls Repair and Replacement Fob for key I don't remember the two people I dealt with but they were excellent. I was taken home by the shuttle and picked up and returned to the dealership wh More

by ckpeters853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Zach Boyd
Sep 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

September 17, 2018

Wish I knew it was gonna be a HUGE price difference I wish I knew it was gonna be a HUGE price difference from the previous visit for the same exact service reason, an oil change. It went from about 6 More

by summershare_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I couldn't tell you because he didn't tell me his name
September 17, 2018

Very good dealership service experience Honestly, this was one of the best dealership service experiences I have ever had. The service staff was knowledgeable, polite, and extremely helpful More

by Rick V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Sep 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

September 16, 2018

Paid $125 for something and the problem was NOT fixed I went to get my ignition switch changed as I hd a recall on it. I also told them about a problem I have that happens whenevet the car is not moving, More

by nourfram97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the names
Sep 27, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

September 14, 2018

Only Came Because I Had Too They put a new motor in my car back in October/November 2017 and every since then I have been having issues with my car. Each time they have kept my More

by KShelton79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Kraft
Sep 27, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

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