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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

November 29, 2018

Good service and good communication They have helped me with routine maintenance plus repaired several unexpected van problems that arose. As a senior and a widow, I really know noth More

by wheels2go
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Have only dealt with service employees. Don't know their names other than Mark.
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

wheels2go, thank you for using our service department. We are glad that our team was a great help to you. Don't hesitate to ask if there is anything else we can do to help you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 29, 2018

purchase of 2019 RAM - no hassle this is the one of many vehicles we have purchased from Craft CDJR and as usual no hassle, Bob Nichols is our longtime friend and salesman. he always More

by mdbhro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Zach Boyd, Ryan Grimes, Kirk Wilkes, Rodney Weeks
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

mdbhro thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

November 29, 2018

Great communication with service staff Made appointment, dropped vehicle off(used night drop off box).Service rep sent me a text confirming and another when completed. Very pleased with ser More

by bdrsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

November 28, 2018

Disappointed I asked for oil change and rotation of tires. Plus mentioned the back right tire is wobble thumping noise check it out . What was done rotate tire and More

by PENNYF222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Nov 28, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

Nov 28, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Ms. Farr; I checked into the pricing issues you relayed, as being off in price that much was alarming. What I found, however, was a little different. The tires we quoted you were the make specified by Chrysler for your Dodge Dart, whereas you stated you purchased Goodyears. Manufacturers match tires to vehicles for many reasons, so we normally recommend staying with the OEM make, but that could explain some of the pricing (I heard you may work there as well so I suspect you got a steeper discount). Having said that, the price we quoted you per tire for 2 tires was $112.20 each. Also we are running "buy 3 get 1 free" for a full set, so our pricing for 4 tires was $351.00, or $87.75 each. The other thing is that your tire wasn't wobbly, it had chopped tread. That is not a safety factor at all but can create noise and vibration depending on how chopped the tread is. I realize you already purchased your tires. My apologies that we were not able to communicate effectively. Ken Kraft General Manager

November 28, 2018

Excellent I had 2 recalls on my truck, they were both taken care of within an hour, as promised. Very friendly and polite. No complaints here. More

by CAP
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, CAP! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 27, 2018

Got us in, put in rental car, and got us out quickly! Great job. Got us in, unscheduled repair, oil change and inspection all done quickly. We thought it was going to be several days. Thank you for the ex More

by rbstratton2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 28, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

rbstratton2 thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

November 26, 2018

Recall Did a good job fixing the problems was wrong with it and I Highly recommend them to all my friends and family and coworker did a good job . More

by thomaswa55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Nov 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

thomaswa55, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 26, 2018

Service I scheduled an oil change and fluid check. It was easy to set up for the service and the lady I talked to worked with me to get the time that worked More

by lrgseabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney Weeks
Nov 27, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks rgseabee for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 22, 2018

Always fast and friendly. I never have to make an appointment. I just drive in and the work gets done. I come mainly for oil changes and inspections, but it's always fast and t More

by ayerge1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

November 22, 2018

Quick and efficient. Zach is the best That is All I have to say It’s cheeky you decide how long my review needs to be. The end More

by jmsatchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

jmsatchell, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

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