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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

January 10, 2019

Dealership takes good care of their customers. Always happy to do business with Billy Craft. They care about their customers needs and are always willing to work with you on what you are looking fo More

by daneworld94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holcombe "Hawk" Hughes
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

daneworld94, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Ken Kraft, General Manager, kkraft@craftauto.net

January 09, 2019

Great!! Mark was great! Mark did a great job. He made sure I knew everything that was going on with my vehicle and kept me updated on the progress. More

by twoodmthompson15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

twoodmthompson15, thank you for using our service department. We are glad that Mark was a great help to you. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

January 09, 2019

Great, friendly staff! Mark was so helpful and genuine throughout my entire experience! He gave me a warm greeting, was completely transparent in everything being done to my More

by hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Hunter, we're glad to hear that your service visit went so well and that Mark was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft Chrysler Dodge Jeep Ram for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

January 07, 2019

Preventive maintenance Took my 2017 Pacifica in for an oil change and to fix carpet in the back well that had come loose. Both were completed in a timely manner. More

by Luvmypacifica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks Luvmypacifica for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

January 07, 2019

Comfortable experience All aspects of this work were done professionally and efficiently. I was kept informed as to the progress of the work throughout the morning. No co More

by Buck, G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

January 07, 2019

Great Service department very friendly and knowledgeable had a great exprinence. Mark Hall was the greatest to work with. He was kind, professanal and able More

by denydo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hall
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, denydo! We're glad to hear that Matt was both friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

January 07, 2019

problem with our car horn not sounding We found last week that the horn on our 2001 PT Cruiser was not sounding, no matter how hard we pushed on it. This was serious because we live in a re More

by potter.d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

January 07, 2019

fast courteous, and work completed w/o any problems when i took delivery of my 2019 RAM the driver side front window had a large deep scratch. the window was ordered and installed with the greatest of More

by mdbhro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

mdbhro thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

January 07, 2019

EXCELLENCE PERSONIFIED Great visit and great service as usual!!!!!! I have never had a problem at Billy Craft. Zach Boyd is an outstanding and very personable service ad More

by rhbarlow84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, rhbarlow84! We're glad to hear that Zach was friendly and polite! He is pretty amazing and we are fortunate that he is a member of our team. Our goal is to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

January 06, 2019

Hypergreen Jeep Renegade Bob was very helpful and knowledgeable about the product. This was the best car buying experience I've had. I feel like I got a great value. More

by Nbaity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Ryan Grimes
Jan 24, 2019 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Nbaity, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new Jeep Renegade! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

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