C&S Car Co.

When I decided to purchase a new car, although excited, I was hesitant. Scott Thurn made the experience so pleasant and painless. It was a pleasure working with him and the C & S team! was hesitant. Scott Thurn made the experience so pleasant and painless. It was a pleasure working with him and the C & S team! More

I really enjoyed my experience at C & S! Travis was very helpful and got me the car I wanted. He made it very smooth and simple for me to figure everything out. Would recommend!! helpful and got me the car I wanted. He made it very smooth and simple for me to figure everything out. Would recommend!! More

Unimpressed. Do not recommend. I was very unimpressed and do not recommend C&S. The manager (I think Kevin) was extremely rude and in appropriate. I’m honestly shocked with how I wa I was very unimpressed and do not recommend C&S. The manager (I think Kevin) was extremely rude and in appropriate. I’m honestly shocked with how I was treated and wish I would’ve recorded the experience on my phone. I was just browsing through the lot when a salesperson came out, as happens at all dealerships. I told him my price range and asked if he could point out a few in the lot. He said he could but that I should come inside to give him a better idea of what I was looking for. I told him I did not want to do that today but he kept insisting I come inside. I told him I didn’t have time and he intruded on my privacy asking what I had going on in the next hour or so until they closed. He gave me a rundown of their deals and I felt pressured and came inside anyway even though I didn’t want to. (My fault for going inside at all.) After asking me some questions and showing me a few cars he tried to seal the deal on a car without me even driving it or telling me how many miles it had. He said he would pull some strings with his manager to get me a good deal. I told him no so we went back inside. He consulted his manager about trying to make a sale (they did not know I could hear them right around the corner). I gave a few more firm “no” answers and then he brought his manager (Kevin-I think) over. His manager sat in front of me and the salesperson sat beside me cornering me in the cubicle and the manager basically told me I didn’t know what I was talking about and was not going to find the car I wanted at the price I want because “cars are expensive now days” as if I was incompetent and born in the 1800’s or something. He then told me I needed to buy a minivan they had in their lot and told me that was the best option for me and that I wasn’t going to find anything else. Again, I said no. He started aggressively arguing with me about it and we were quickly going back and forth with me telling him no and having to tell him why I did not want to buy this mini van. His voice started raising and at this point I was so uncomfortable and in such disbelief with how he was acting that I just wanted to leave and was trying to figure out how to excuse myself and get out of there without causing more of a scene. A person should never feel like that at a car dealership. I am truly TRULY shocked. THEN he tells me he has one more option and that he’ll only help me out if I test drive it right then and there otherwise he can’t help me. I would just like to point out that when I arrived, I was just browsing the lot and NEVER once said I was even looking to buy a car that day or even wanted to test drive one. (Also, the cars he was showing me were crap anyway that you would sell to someone without the slightest knowledge of cars. Unfortunately for this salesperson and his manager, my brother and step dad are both mechanics with long histories in the field and because of them I am quite knowledgeable in the automotive industry. The salesperson and his manager both made huge fools of themselves both mechanically and as retailers.) I had to actually cut them off in conversation and tell them that I was overwhelmed and wanted to leave. How extreme and ridiculous. After that he STILL wanted to show me this other car so I walked outside and let the salesperson walk me over and said no really quick and started to walk away to my car so I could finally get away and leave. After I got to my car the sales person STOOD OUT IN FRONT OF MY CAR UNTIL I LEFT AND WATCHED WHILE I SET UP THE GPS ON MY PHONE AND CONTINUED WATCHING UNTIL I DROVE AWAY. How uncomfortable! I will NEVER EVER again step foot on a C&S lot and absolutely DO NOT recommend. I feel so bad for the first salesperson for being trained to sell cars that way. Absolutely absurd. More

Transparent communication This has been the best car buying experience for me by far. Fair price and transparent communication about the price (no dirty sales process that Dxxx This has been the best car buying experience for me by far. Fair price and transparent communication about the price (no dirty sales process that Dxxxxx Dxxxxxx in CF does!) I liked how Scott provided the price breakdown of two different models that I was interested in. The visual was easy to compare, which made me think they do the business in a transparent way. (DXXXXX DXXXXXX in CF guys continuously give you slightly different prices about the same car and confuses you and leaves the scene many times: I heard that is a typical car sales trick. But Scott @ C&S doesn’t do that crap.) I will definitely recommend Scott at C&S. More

C&S-Making other dealerships look bad My husband and I got a 'pre-approval' for auto financing from our credit card company for C&S, so we thought we'd check them out. They had a vehicle w My husband and I got a 'pre-approval' for auto financing from our credit card company for C&S, so we thought we'd check them out. They had a vehicle we wanted, and even found us a better deal on financing than our original offer, TWICE! Cameron and Jeff did an excellent job of making the car buying process less stressful, especially since we had our special needs son with us. I am very satisfied with the customer service we received from C&S. Man I never thought I'd say THAT about a dealership!!!! More

Worth the Trip to C&S! My wife and I found the Subaru Ascent with the options and color we wanted at C&S Car Company in Waterloo, IA. We drove from Chicago to Waterloo to pu My wife and I found the Subaru Ascent with the options and color we wanted at C&S Car Company in Waterloo, IA. We drove from Chicago to Waterloo to purchase the car. We are very glad we did. Our experience at C&S was exceptional. Scott Thurn, Ryan Lockard and Eric Green went out of their way to insure we got the best deal, best financing and understood every aspect of the transaction. We couldn't be happier with the outcome. Additionally, the 2019 Subaru Ascent is a great car. I highly recommend it, and highly recommend purchasing it from C&S. It's worth driving to Waterloo to do so. More

Amazing out of state Experience - Scott Thurn I recently purchased a pre-owned vehicle from this dealership and had the pleasure of working with Scott Thurn, Internet Sales Manager. His professio I recently purchased a pre-owned vehicle from this dealership and had the pleasure of working with Scott Thurn, Internet Sales Manager. His professionalism, responsiveness, and thoroughness is unmatched in this industry. He's a true asset to the organization and certainly made an out of state purchase as easy and transparent as possible. More

purcahse of Ascent from Scott Thurn If you want to purchase a Subaru, see Scott Thurn at C& S in Waterloo IA. He was able to make the new technology understandable and useful. If you want to purchase a Subaru, see Scott Thurn at C& S in Waterloo IA. He was able to make the new technology understandable and useful. More

Amazing! The best experience ever!!! I love this place!!! They do an amazing job!! Great people also!! They work with you so much!! If it wasnt for the great s The best experience ever!!! I love this place!!! They do an amazing job!! Great people also!! They work with you so much!! If it wasnt for the great service they give I wouldnt have nothing!! Thank you!!! More

Fantastic service Thank you Wes My husband and I had an excellent experience with Wes, he was helpful and understanding. We purchased a used car, even though we did, Wes treated us My husband and I had an excellent experience with Wes, he was helpful and understanding. We purchased a used car, even though we did, Wes treated us as if got the newest car on the lot. Wes went above and beyond, We will definitely be back when it's time to purchase another vehicle for our son. If you want the best ask for Wes : ) More