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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
760 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 760 reviews

December 20, 2023

I am guessing since my car is brand new that the service indicated was preparing it for delivery to me. I found it in perfect condition and will definitely use Byers Mazda when it is time for service. More

by jjkus
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Byers Mazda responded

Thank you for the wonderful 5-star review! We're so pleased that you were delighted with the condition of your new car upon delivery and we look forward to seeing you again for your future service needs. Our team is committed to delivering exceptional customer service and we continually strive to exceed expectations like yours. We value your feedback and support, and thank you for choosing Byers Mazda!

December 19, 2023

No It was a polite job. It was a polite job. Please also do the next maintenance. More

by ykuribayashi
Recommend Dealer
Yes
Employees Worked With
Ken King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Dec 20, 2023 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your service needs. We are so glad to hear you had a pleasant experience! Our team strives to provide the top-notch customer service and quality that you deserve! If any other services or support is needed, please let us know so we can continue to provide the best experience possible. Thank you again and we look forward to seeing you again soon.

December 18, 2023

Easy to deal with, John made the process of buying a new car simple and hassle free. More

by chtonn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel, Jacob Carver
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Dec 18, 2023 -

Byers Mazda responded

Thank you for your five-star review and great comments about Byers Mazda! We are so pleased to hear that John helped make the process easy and hassle free. We strive for exceptional customer service, and we are delighted to hear that we delivered. We appreciate your kind words, and thank you for taking time to offer feedback on your Byers Mazda experience. We look forward to seeing you again soon in our showroom!

December 18, 2023

John was awesome. He helped us with everything, was able to answer questions, and made us customers for life! More

by katerudy2
Recommend Dealer
Yes
Employees Worked With
John Bechtel, John Bechtel
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Dec 19, 2023 -

Byers Mazda responded

Thank you for taking the time to leave such a positive review of Byers Mazda! We are delighted to know that John was able to provide outstanding service and that he helped make your experience here lasting and memorable! From our entire staff, we want to thank you for your loyalty and support, your patronage means the world to us. We look forward to providing excellent service on all your future visits!

December 18, 2023

Would have liked a better explanation of yellow flag warnings after service appointment. Since you have moved to new building it doesn't seem as personable. Miss the car wash! More

by Linda.cowgill60
Recommend Dealer
Yes
Employees Worked With
I don't know. A young lady
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Dec 19, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda, and for your feedback. We strive to provide excellent service and a personalized experience for every customer, no matter what they're visiting us for. I'm sorry to hear that we've missed the mark on that this time around. We apologize about the car wash not being included after servicing appointments from the new building – we understand how beneficial it is for customers to have a clean car before leaving after an appointment –and hope that our other services will make up for it! Thank you again for sharing your impressions with us

December 18, 2023

Friendly, Efficient, effective communication. Got the results...probably only negative no discounts that I know of as a long standing customer . More

by gdonaldson719
Recommend Dealer
Yes
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Dec 19, 2023 -

Byers Mazda responded

Thank you for sharing your positive experience with Byers Mazda! We appreciate the feedback and are delighted to hear that you got the results you needed in a friendly and efficient manner. Providing high-quality customer service has always been our goal, and we measure any successful visit against that benchmark. We thank you again for being a long-standing customer. Although we did not offer discounts on services, our team will be happy to look into any promotions or specials that may be applicable to your situation when visiting us in the future. Please don't hesitate to ask us about them. On behalf of everyone at Byers Mazda, we want to thank you once more for choosing our dealership and we hope to serve you again in the future!

December 15, 2023

This dealership has friendly and helpful staff and salespeople, and I found them to be honest as well. More

by hockingcabinrentals
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Dec 18, 2023 -

Byers Mazda responded

Thank you for your kind words, and for choosing Byers Mazda! We strive to make our customers’ experience as enjoyable as possible, and we’re pleased that we could provide the great service worthy of five stars. Your trust in us is much appreciated and we're grateful for your business! If there is anything else we can do for you in the future, please don't hesitate to reach out.

December 14, 2023

Over it was a good experience. ..First time purchasing a car. Enjoying my car a lot. More

by natudavis86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Dec 14, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda, Shawn. We're thrilled you enjoyed your experience and that you've been enjoying your new car! It's great to hear that we were able to make your first car purchase a memorable and positive one. Our aim is always to exceed customer expectations and provide excellent service. We appreciate you for being a part of the Byers family and we look forward to seeing you again in the future!

December 13, 2023

John was extremely helpful in helping us through the whole process. Would recommend Byers Mazda and John anytime More

by Nigarzaidi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
Report | Print
Dec 14, 2023 -

Byers Mazda responded

Thank you so much for the kind review! We're glad to hear that John was a helpful and supportive guide through your purchase process. Our commitment to customer service is a primary focus here at Byers Mazda and we're so appreciative of your excellent feedback. We hope you feel fully satisfied with your experience, but should you have any other questions or concerns, please don't hesitate to contact us! Thank you again for choosing Byers Mazda, we hope to see you again soon!

December 10, 2023

Have already done this on google and another site. Service was great. Price reasonable. Will go back without hesitation. More

by DRGIBBES0208
Recommend Dealer
Yes
Employees Worked With
A young lady. Didn't get her name.
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Dec 12, 2023 -

Byers Mazda responded

Thank you for giving us five stars, we're so pleased to hear that you had a great experience with our service department. We pride ourselves on providing outstanding camaraderie and customer service, as well as competitive prices. We look forward to having you return in the future if any additional service or maintenance is necessary. Thank you for your support!

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