Byers Mazda

Was able to get in and out within a reasonable timeframe for my period service. for my period service. More

I had a wonderful experience at Byers Mazda. The staff is super friendly. The service is excellent. The waiting room is clean and had drinks and snacks. It was a great experience. The staff is super friendly. The service is excellent. The waiting room is clean and had drinks and snacks. It was a great experience. More

Liam Hensler, Steve,Jeff, the gents in garage that checked the air pressure in the spare tire, smooth experience, they had me out by the Time line I needed to travel home. checked the air pressure in the spare tire, smooth experience, they had me out by the Time line I needed to travel home. More

Very straight forward and transparent The team there at Byers from service to salo The team from service to sales worked together to make sure my vehicle was ready to go Byers from service to salo The team from service to sales worked together to make sure my vehicle was ready to go More

Very straight forward and transparent The team there at Byers from service to salo The team from service to sales worked together to make sure my vehicle was ready to go Byers from service to salo The team from service to sales worked together to make sure my vehicle was ready to go More

Seems to be credible business offering competent and efficient automotive services at a very reasonable price. efficient automotive services at a very reasonable price. More

I'm happy to say I like my new car, however, the actual buying process was really stressful and uncomfortable. We had already agreed on a price, but when I was ready to pay, I noticed several damages to t buying process was really stressful and uncomfortable. We had already agreed on a price, but when I was ready to pay, I noticed several damages to the car that we had never spoken about. The emblem was broken, the bumper was dented and broken with a slit in it and needed a new paint job because the paint was ripped off, and it needed a brand new battery. When I tried to negotiate a lower price to account for those repairs, the sales manager became unwilling to discuss it further. I felt completely ganged up on because two salesmen and two receptionists were just standing there crowding around me in the room and staring during my discussion with the sales manager. Being there felt so hostile and intimidating that I ended up walking out because I was so upset. When I later tried to call to handle the negotiation over the phone to avoid that intense environment, the sales manager immaturely refused to speak with me and just passed me off to someone else. On top of that, I experienced some pretty uncomfortable microaggressions. I am a native-born Columbus local and a child of immigrants. One of the staff members randomly told me my English was "really good," and when I said I’m literally from here, they kept digging and asking where my "background" was from. It felt irrelevant and pretty disrespectful. I chose this car for myself and am glad I got it, but the customer service here made me feel belittled and isolated. I just wanted to be honest about my experience so the team knows how that behavior actually impacts customers. More

Had oil change and loved the video explaining everything on my car Great customer service on my car Great customer service More

5 The dealership was very professional , understanding and always do high quality service The dealership was very professional , understanding and always do high quality service and always do high quality service The dealership was very professional , understanding and always do high quality service More

Ray was very patient, open, helpful, and easy to work with. Tried a couple cars out and came to the right decision in the end. Very good communication. with. Tried a couple cars out and came to the right decision in the end. Very good communication. More