Ray Snapp

I'm happy to say I like my new car, however, the actual buying process was really stressful and uncomfortable. We had already agreed on a price, but when I was ready to pay, I noticed several damages to t buying process was really stressful and uncomfortable. We had already agreed on a price, but when I was ready to pay, I noticed several damages to the car that we had never spoken about. The emblem was broken, the bumper was dented and broken with a slit in it and needed a new paint job because the paint was ripped off, and it needed a brand new battery. When I tried to negotiate a lower price to account for those repairs, the sales manager became unwilling to discuss it further. I felt completely ganged up on because two salesmen and two receptionists were just standing there crowding around me in the room and staring during my discussion with the sales manager. Being there felt so hostile and intimidating that I ended up walking out because I was so upset. When I later tried to call to handle the negotiation over the phone to avoid that intense environment, the sales manager immaturely refused to speak with me and just passed me off to someone else. On top of that, I experienced some pretty uncomfortable microaggressions. I am a native-born Columbus local and a child of immigrants. One of the staff members randomly told me my English was "really good," and when I said I’m literally from here, they kept digging and asking where my "background" was from. It felt irrelevant and pretty disrespectful. I chose this car for myself and am glad I got it, but the customer service here made me feel belittled and isolated. I just wanted to be honest about my experience so the team knows how that behavior actually impacts customers. More

by sagurreh Verified Customer Verified Customer

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Everyone that helped me was nice and patient with me. They took their time in explaining forms, etc. to me and were very helpful. I had a very pleasant experience and am now enjoying my new car. Thank yo They took their time in explaining forms, etc. to me and were very helpful. I had a very pleasant experience and am now enjoying my new car. Thank you. More

by armstc Verified Customer Verified Customer

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ray was very responsive and knowledgeable. he made the process relaxing and stress free. i feel tristan got the best deal he could for me. he made the process relaxing and stress free. i feel tristan got the best deal he could for me. More

by chrislingo Verified Customer Verified Customer

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Smooth, helpful and informative. I came in a little before 6pm due to work and the team stayed past the 8pm close time to ensure we got the purchase finalized. I appreciated the time I came in a little before 6pm due to work and the team stayed past the 8pm close time to ensure we got the purchase finalized. I appreciated the time and assistance. More

by parthdevgan2 Verified Customer Verified Customer

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A truly great experience. Russell and Ray were very helpful in my purchase decision and completing the deal. Russell and Ray were very helpful in my purchase decision and completing the deal. More

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Ray was great. He listened to what I wanted in a vehicle and the deal. He listened to what I wanted in a vehicle and the deal. More

by davidniem03 Verified Customer Verified Customer

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Byers Mazda has been the best buying experience i have ever had. My salesman was knowledgeable and courteous. No pressure sales with a great personality. The GM Tim Waddel is one of a kind. He genuin ever had. My salesman was knowledgeable and courteous. No pressure sales with a great personality. The GM Tim Waddel is one of a kind. He genuinely cares about his customers and the entire buying experience. Can't say enough good things about the wonderful experience I had buying my SUV. If you are consolidating a Mazda, this is the BEST place to buy one. More

by jwmccomas Verified Customer Verified Customer

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I wanted to trade in my car. No one would call me. I went to a Toyota Dealership and got help right away. No one would call me. I went to a Toyota Dealership and got help right away. More

by julie_paplaczyk Verified Customer Verified Customer

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I had a very good experience at Byers Mazda! The sales associate Ray Snapp, was very professional and very knowledgeable about the particular car I was looking at. He was also very knowledgeab The sales associate Ray Snapp, was very professional and very knowledgeable about the particular car I was looking at. He was also very knowledgeable about cars in general which was a definate plus for me! I knew he knew what he was talking about and that he wasn't just trying to make a sale. Not pushy at all! This is just a side note/observation...It was somewhat disturbing that while I was talking to Ray about the car I was interested in, another sales associate, Liam, basically interruped us and wanted his customer to drive the car that I was talking to Ray about purchasing. I didn't think that was very professional on Liam's part. Ray, on the other hand, handled the situation very professionally. More

by sewglover Verified Customer Verified Customer

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No hassles. Everyone was nice. I had picked out my car prior so no confusion. Everyone was nice. I had picked out my car prior so no confusion. More

by ib62bugs Verified Customer Verified Customer

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