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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
760 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 760 reviews

January 12, 2024

Everyone was nice and knowledgeable. Very accommodating when we switched cars last minute. Had my first set is appointment and it went great More

by jay.freese
Recommend Dealer
Yes
Employees Worked With
John Bechtel
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and for taking the time to share your positive experience. We're thrilled to hear that our team was able to accommodate your switch last minute and that your first service appointment went smoothly. Our goal is to provide exceptional customer service, so we appreciate your feedback and hope to see you again in the future. Have a great day!

January 12, 2024

I came in for a wheel alignment. Stevie greeted me, gave me an estimate for how long it would take, then directed me to the waiting area. The alignment was done quicker than expected More

by CAITLIN.E.CAMERON
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are grateful for your business! We love hearing from our customers and we appreciate your kind words. We are happy to hear that Stevie provided friendly and efficient service during your wheel alignment and made sure all the details were clearly communicated. We strive to make the service experience as pleasant as possible and we are glad you had a positive visit. Thank you again for your review, we look forward to seeing you for your next service appointment!

January 12, 2024

Stress free, John listened to me instead of pushing an agenda. I appreciated being treated like a real person and am so happy with my purchase and a very pleasant experience More

by hllongbrook
Recommend Dealer
Yes
Employees Worked With
John Bechtel, John Bechtel
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and for taking the time to share your feedback! We are thrilled to hear that John provided a stress-free experience for you and treated you with respect and care. Our team always strives to make sure our customers feel valued and we're glad to see that reflected in your review. Congratulations on your new purchase, we hope it brings you many years of happiness! Thank you again for choosing Byers Mazda.

January 12, 2024

Easy, friendly and quick. Everyone I worked with was very professional, informative and friendly. The administrative side was explained well and handled quickly. More

by hutch_13
Recommend Dealer
Yes
Employees Worked With
John Bechtel, John Bechtel
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and taking the time to leave such a positive review! We sincerely appreciate your kind words about our team. Providing professional, informative, and friendly service is our top priority, so we're glad to hear that you had a great experience with us. If there's anything else we can do to assist you, please don't hesitate to reach out. We look forward to seeing you again in the future!

January 12, 2024

Had an appt. Still took over an hour and 1/2 for an oil change I purchased my new car there did not feel like a valued customer Would nor go back More

by decimus_romper
Recommend Dealer
No
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Jan 16, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review about your recent experience at Byers Mazda. We apologize for any inconvenience you may have experienced during your oil change appointment. We strive to provide efficient and timely service, and we regret that this was not reflected during your visit. As a valuable customer, we want to assure you that we value your loyalty and are committed to providing top-notch service for all of our customers. We appreciate your feedback and will use it as an opportunity to improve our processes and ensure that future visits are more convenient. We hope you will consider giving us another chance in the future. Thank you again for choosing Byers Mazda.

January 12, 2024

Very informative and helpful. Appreciated being provided options and the time to evaluate those options. More

by dwboling
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 16, 2024 -

Byers Mazda responded

Thank you for the positive feedback! We are glad to hear that our team was able to provide you with informative and helpful service during your visit. Our goal is to always provide our customers with knowledge, options, and time to make the best decision for their needs. Thank you for choosing Byers Mazda and we hope to see you again in the future!

January 12, 2024

The service reps were friendly and communicative. Work was done with quality and efficiency. I would get work done there again. More

by Reviewer198788
Recommend Dealer
Yes
Employees Worked With
Dillon
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Jan 16, 2024 -

Byers Mazda responded

Thank you for leaving a 5-star review for Byers Mazda! We are so happy to hear that our service reps were able to provide friendly and communicative service, as well as quality and efficient work. We appreciate your business and look forward to welcoming you back for any future maintenance needs. Thank you again!

January 12, 2024

Efficient, pleasant, prompt, perfect. Ken is the best service representative I've ever worked with at Mazda and any other dealership. More

by GRAFXDJ
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs! We are happy to hear that you had a positive experience with our service representative, Ken. He is truly dedicated to providing efficient, pleasant, and prompt service to all of our customers. We appreciate your kind words and will make sure to pass them on to Ken and his team. We look forward to seeing you again in the future!

January 12, 2024

Easy to schedule, full explanation of services, pleasant interactions. Don't feel as if I'm going to be oversold on any service. More

by hansb365
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are delighted to hear about your positive experience! We strive to make scheduling and servicing as convenient and transparent as possible for our customers. It is always our goal to provide excellent service without any feelings of being oversold. Your satisfaction is truly important to us, so thank you again for taking the time to share your feedback. We look forward to seeing you in the future!

January 08, 2024

John Bechtel was incredible to work with; he was very knowledgeable and made great recommendations and had practical solutions for helping find our new family vehicle. The entire process was seamless and More

by laurenegarver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel, Amanda Trout
Report | Print
Jan 08, 2024 -

Byers Mazda responded

Thank you for leaving a review about your experience at Byers Mazda. We're glad to hear that John was able to provide you with the information you needed and that you found him to be friendly and knowledgeable. Our team takes pride in providing excellent customer service and we appreciate your feedback. Thank you for choosing Byers Mazda, we hope to see you again soon!

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