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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
760 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 760 reviews

February 20, 2024

In my recent search for a used vehicle, I dealt with several dealerships. I would say that Byers Mazda was head and shoulders superior to the others. They were quick to respond and provide requested i More

by George R.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Byers Mazda responded

Thank you for taking the time to share your positive experience with Byers Mazda, George. We are thrilled to hear that our team went above and beyond in assisting you with your vehicle search. Providing excellent customer service is our top priority and we are grateful for your recommendation. Thank you for choosing us as your dealership and we hope to have the opportunity to work with you again in the future.

February 17, 2024

I arrived on time. She identified me from her screen that I had an appointment at 10:30. It was the quickest appointment I've had there. More

by bluevitara000
Recommend Dealer
Yes
Employees Worked With
Morgan Minnear
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Feb 19, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent vehicle maintenance appointment. Our team strives to provide efficient and timely service to our customers, and I'm glad that we were able to do so during your visit. Your continued patronage is greatly appreciated. We look forward to seeing you again at your next appointment!

February 13, 2024

It was a smooth process! I was coming in now knowing much about Mazda and all the different packages of cars that were available and Michael explained it to me in great detai More

by ricker.74
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael O'Brien
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Mar 05, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and taking the time to write a review, we really appreciate your feedback! It's wonderful to hear that our sales associate Michael was able to provide you with detailed information and help you find the perfect vehicle. We value your loyalty and look forward to seeing you again in the future. Thank you for making us your go-to dealership.

February 12, 2024

Excellent service from Ray Snapp. I felt respected and was educated on all the various models they offered. I bought a CX-5 Premium and am very happy with it. They are very busy on Sa More

by BuckeyeGina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Snapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Byers Mazda responded

Thank you so much for choosing Byers Mazda and for sharing your positive experience, Ray. We are delighted to hear that you felt respected and educated throughout the process. Providing exceptional customer service is one of our top priorities and it is great to know that we exceeded your expectations. We are also thrilled to hear that you found the perfect vehicle in our CX-5 Premium. Our team takes great pride in helping each customer find the right fit for their needs. Thank you for recommending us and we look forward to seeing you again soon at our dealership.

February 11, 2024

I feel like I'm always treated with respect and the prices have been fair. I think Mr. Ken is trustworthy, hope I'm not wrong ??. However, I do not like being pressured to rate the service with the fir More

by judeataylor
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 12, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs. We are thrilled to hear that you have always been treated with respect and have found our prices to be fair. Ken is a valued member of our team and we are glad to hear that he has earned your trust. Our goal is always to provide exceptional service and build long-lasting relationships with our customers. We appreciate your feedback on our follow-up process after service and will make sure to improve in this area moving forward. Thank you again for choosing Byers Mazda and we look forward to seeing you again soon!

February 11, 2024

Professional and thorough. They communicate quickly and efficiently. I'm impressed with their willingness to respond to questions that arose. More

by donald.w.richards
Recommend Dealer
Yes
Employees Worked With
John Bechtel, John Bechtel
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Feb 12, 2024 -

Byers Mazda responded

Hi there! Thank you so much for taking the time to leave a review for Byers Mazda. We are delighted to hear that you had a great experience with our team and that we were able to provide you with professional and thorough communication. It's our goal to make sure that all of our customers' questions are answered in a timely and efficient manner, so we're thrilled that we were able to do that for you. Thanks again for your kind words, and we hope to see you again soon at Byers Mazda!

February 10, 2024

Ken was very knowledgeable and nice. Everything was presented in a knowledgeable manner Very pleased with the service More

by debcarp3
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave us a review, and for choosing Byers Mazda! I'm thrilled to hear that Ken was able to provide you with exceptional service and that you were pleased with his knowledge and demeanor. We strive to ensure all of our customers have a positive experience during their visit. Please let us know if there is anything else we can do for you in the future. We look forward to seeing you again at Byers Mazda!

February 04, 2024

Very clean store. Great location. Staff was friendly, courteous, and helpful. Ray was well informed and easy to work with. More

by tim.perrine51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Snapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, we are happy to hear that you found our store clean and staff friendly. We strive to provide a pleasant and efficient shopping experience for all of our customers. We greatly appreciate your kind words about Ray, our knowledgeable and helpful team member. It is our goal to make sure every customer feels comfortable and confident when making their purchase decisions. We hope to see you again soon at Byers Mazda!

February 04, 2024

Dealership had to order a part. Didn't call when the part was in. I called and set up the appointment. When I got there, they said the part was broken and they'd need to order it ag More

by ROBINCDAVIS
Recommend Dealer
No
Employees Worked With
Stevie
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Feb 06, 2024 -

Byers Mazda responded

I apologize for the inconvenience and delay you experienced regarding the replacement part for your vehicle. Please know that we take our customers' feedback very seriously and strive to constantly improve our processes. Thank you for bringing this to our attention and giving us the chance to make it right. Please do not hesitate to reach out to us directly if you need any further assistance or have any additional concerns. We appreciate your business and hope to have the opportunity to provide you with a better experience during your next visit.

February 03, 2024

Excellent customer service John was very helpful, expert in customer service and very patient with us! More

by rashmirushi
Recommend Dealer
Yes
Employees Worked With
John Bechtel, John Bechtel
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Feb 09, 2024 -

Byers Mazda responded

Thank you for your kind words and recognition of our team member, John! We're so happy to hear he provided excellent customer service to you. At Byers Mazda, we strive to make every interaction a positive one, and it's always rewarding when a customer acknowledges our efforts. We appreciate your business and hope you enjoy your vehicle. Please let us know if there is anything else we can assist you with in the future. Thank you again for choosing Byers Mazda!

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