Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
516 Reviews
Call Service Center (765) 553-6861

516 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

Sort by
December 19, 2024

Wouldn’t answer the service phone. Would answer messages sent. Had appointment for 9 am but didn’t pick vehicle up till 10:30. Tried to sell me two air filters when they were supposed More

by raalg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who was working in service
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we sincerely apologize for the multiple issues you encountered during your visit. We understand your frustration with the delays and lack of communication. This is certainly not the level of service we aim to provide, and we will be addressing these concerns with our team to ensure that we handle future appointments more efficiently and transparently. We deeply regret that we didn't meet your expectations and will take your feedback seriously to improve both communication and service delivery. We truly appreciate your patience and hope to have the opportunity to provide a better experience in the future.

December 19, 2024

We were not pleased and felt we were treated unfair considering we had just purchased the van in July 2024 even though it was used. If the battery had been checked properly we would not have had to rep More

by neilhart1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

We’re very sorry to hear about your experience and truly understand your frustration. We understand how upsetting it must be to face an unexpected expense, especially when you were hoping the warranty would cover it. We take your concerns seriously and will review this situation to see how we can better support you moving forward. Your satisfaction is important to us, and we would appreciate the opportunity to make this right. Thank you for sharing your feedback.

December 19, 2024

Great customer service and the service was fast. Thank you again for the great experience More

by jazzlowery.jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your kind words. We're glad you enjoyed the fast and excellent customer service. We appreciate your support and look forward to serving you again.

December 19, 2024

Button has always treated me and my 2012 300 very well. I would highly recommend this dealership. More

by irelandf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Buckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your kind words! We're thrilled to hear you've had such a positive experience with us and your 2012 300. We truly appreciate your recommendation and look forward to continuing to serve you in the future.

December 18, 2024

Erika was very professional. She answered all my questions and was extremely knowledgable. sge made sure all my issues were taken care of and then explained the services performe More

by casskidzmom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your kind words. We're thrilled to hear that Erika provided professional and knowledgeable service, answered all your questions, and ensured your issues were addressed. Clear communication is important to us, and we're glad she explained everything thoroughly. We hope to service you again!

December 18, 2024

Jada Great service advisor quick to get the vehicle done quick . Make sure we’re satisfied More

by robertwussow22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your feedback! We're delighted to hear that Jada provided such excellent service and ensured your satisfaction. We’ll be sure to share your kind words with her. We appreciate your business and look forward to serving you again!

December 18, 2024

Excellent service i was there early to drop off before work, they got it ready before I had to be at work. I really appreciated not having to leave it. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Lechner.
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you so much for your kind words! We're glad we could accommodate your schedule and have everything ready for you before work. We appreciate your trust in us and look forward to helping you again!

December 18, 2024

Shannon got my truck in& serviced it in a timely manner. The technicians did a good in fixing my truck& Shannon made sure it was fixed correctly! More

by quadcabb4x4x4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for sharing your experience! We're glad to hear that Shannon and our technicians took great care of your truck and ensured everything was done correctly. Your satisfaction means a lot to us, and we appreciate your trust. We look forward to assisting you again!

December 18, 2024

I appreciate the good service and the quality they give me and keep me informed of what’s happening. More

by jdavidson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your feedback. We're happy to hear you appreciate our service and quality. Keeping you informed is a priority for us, and we look forward to serving you again in the future.

December 18, 2024

They were very busy at the time that I stopped to have my car serviced. It took about 2 hrs by the time it was completed. More

by smbrewer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for your feedback! We recommend making an appointment to help ensure that your service is completed in a timely manner, especially during busy periods. Scheduling an appointment can help us better manage our workload and prioritize your vehicle, reducing wait times and improving your overall experience. We appreciate your understanding and hope to make your next visit more efficient and enjoyable. Thank you again! Give us a call at 765-457-1189 to schedule!

1
...
6
7
8
...
52